AL
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Active since Jan 2018
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5 reviews64 months ago
Theft!!!! They steal your money.
Appalling service! Placed my order on 27 November - the books were meant to be christmas gifts. It is now 26 January and no sign of my books being delivered. To make matters worst, no reply or response from them when I enquire about the status of my order. I have sent multiple emails over a 4 week period and NO reply!!!! No update. No order/delivery. They were quick to take my money, but now they arent delivering! Absolutely disgraceful and unethical business. This is nothing less than fraud!!!! This is theft!!! Never ever ever use them. They are criminals. Stealing money is a crime.
0 replies
94 months ago
False adverti*****t - Pianos
I recently bought a second-hand piano from him. He indicated that the piano is in working condition and recently tuned, but in fact it was not. After getting professionals to listen to the piano, it came out that the piano could not be tuned. If you intend on buying a piano to play on, then I do not recommend you buy from him. This is more a warning, to unsuspecting victims of this guy's false adverti*****ts. Do not make the same mistake I did.
0 replies
94 months ago
Substandard building work
My friend has been struggling to get her newly built house just in the condition to live in for almost 2 year since buying a house that Innovia Properties built. It has been a 2 year struggle with Innovia Properties to fix snags on the house, to fix a roof that was not built on standard. During the Cape Town rains, the roof started leaking causing immense damage to the interior. Independent people came to asses and confirmed that the roof was not built on standard. Innovia Properties acknowledged their errors but their is no effort or commitment to fix any of it. How can they sleep at night knowing they are defrauding the people who bought properties from them. Absolutely no honor or pride in the work they do. Innovia Properties is an untrustworthy company that builds sub standard but charge a premium. Do not use them or support them.
0 replies
100 months ago
Poor customer care!
Dear Edgars, Why do you have a call center if they cant assist and resolve customer care issues? It has been more than a week that we have been trying to get a resolution on a customer care issue..... Still no reply! Or no customer care consultant can assist us. They are all playing for time and dont know how to answer to ILLEGAL BILLING that Edgars did on my grandmother's account. My gran closed her Edgars account 15 months ago in Festival mall and while in store phoned in to head office. The Festival Mall consultant confirmed on 10 September 2016 that my gran's account is closed and cut my gran's Edgars card up in store. Now, 15 months later my gran is getting constant calls from Essential Services telling my gran that she owes financial services fees for the past 15 months on her edgars account. Issue 1: How can you charge anything on a closed account? Issue 2: What are you charging for if My gran did not agree to any charges and havent been using the card at all and the account was closed? Issue 3: Why cant any of your customer care consultants assist and resolve this issue? Issue 4: More than a week ago you said the case will be referred to your accounts department, but my gran has yet had any feedback? Issue 5: If you try calling the customer care line, the line either drops, or the consultants dont know how to deal with the issues - so the customer care line is useless! How can you make an error (if it is not an error, it is a fraudulent transaction/charge) and leave it up to your poor elderly customers to resolve ??? We have a reference number - so dont give us one again, it doesnt help - just resolve the issue that was reported ages ago!
105 replies
100 months ago
Unexplained charges on CLOSED Account 15 months after the account was closed
My Gran of 72 settled her Edgars account fully on 10 September 2016 at Edgars Festival Mall and closed the account at the customer service desk. The customer service consultant then cut my granmother's card up in front of my Gran and confirmed her account was closed. She never got a statement again or any communication, therefore she was assured her account was closed. Two weeks ago my Gran got a call from Edgars Essential Services who told her her account was in arrears and that she will be handed over for debt collection - this is 15 months after she closed her account. She immediately went back to Edgars Festival Mall on 11 January 2018 and spoke to customer services who put her on the line with head office who indicated that they will correct the error and close the account (which now somehow was active again). Then today, 19 January 2018, she gets a call again from Essential Services that she has been handed over for debt collection. As she didnt get any answer from the customer care lines, she went in to Festival Mall's Edgars again where the customer service consultant notified her that they cant help her and referred the matter to accounts, who have not contacted her yet. My Gran is an elderly woman, who has her entire life, paid her accounts on time. She paid her Edgars account up, closed the account and cut it up in store. For her this is terrible to be accused of not paying, being dragged through this process for a charge/transaction on an account she closed 15 months ago. I then stepped in to try and assist her, but I got referred from one department to the next without an answer or plan to resolve this charge (Ref ********** 2605/GO). When I asked the customer care consultant what the charge was for, he only indicated that he cannot see detail and that her account was very much active.... Please explain how this is possible? I feel it is unreasonable to hold a customer accountable for cost that they cant even declare, on an account that was closed more than a year ago and where Edgar's own consultants cut up the card in store after confirming to my Gran that the account is closed. Dear Edgars - why cant you explain this cost? Why is this account still open? Why cant any of your customer care consultants provide solutions or answers? It is not fair to elderly people to make them drive up and down to sort out admin issues that should not even be there. You are putting your customers under unnecessary stress and not assisting in any way.
420 replies
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4 (80%)