MR
Muhammad R
Active since Jan 2018
2
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0
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Reviews
2 reviews16 months ago
Review of Appliance King (Inkosi Repair) – Mohamed
I am thoroughly disappointed with the service provided by Appliance King, also known as Inkosi Repair, and its owner, Mohamed. Based on my experience, I would strongly caution anyone against dealing with this individual or his company, especially for critical matters involving insurance claims or appliance repairs. Unprofessional Conduct and Faulty Assessment Initial Meeting and Misrepresentation: Mohamed initially presented himself as polite and professional when meeting in person. However, this facade quickly fell apart once his assessment and reports were submitted to my insurer, Discovery Insure. Incorrect Report on Surge Damage: After a major power surge at my residence in Isipingo Hills, several of my appliances, including: TV (non-functional) powers on says its ware and tare or no issues yet it worked before the surge Soundbar (damaged) powers on no sound seems the speakers bust and internal boards on main bar Fridges (non-cooling) and 1 is not powering its valued at R95 000.00 from hirschs Freezers (spoiled stock) also stopped cooling and freezing CCTV units (burnt and damaged) claims work is not to electrical standards when all work was removed by another of discovery teams for assessment and was not put properly and now the units don't work at all internal boards have damages the eye cant see and now rendered unusable and needs replacements Despite clear evidence of damage caused by the surge (including visible burn marks and failure to function), Mohamed's report attributed all these issues to "wear and tear." This conclusion was not only inaccurate but also illogical, as these items were in perfect working condition before the surge. Discovery's Rejection of Contents Claim: Due to Mohamed's flawed report, my entire contents claim—amounting to nearly R200,000—was rejected. Meanwhile, my structure claim, which showed no visible damage but was damaged badly but was still approved, highlights the inconsistencies in his report. Unresponsive and Avoidant Behavior: Following his assessment, attempts to contact Mohamed for clarification or rectification were met with avoidance. He refused to take calls and delegated responses to his assistant, clearly indicating an unwillingness to address his mistakes. Previous Poor Service This is not the first instance of disappointment with Appliance King: I had three air conditioners installed by Mohamed’s team, which were improperly fitted. The installations led to repeated issues, and I ultimately had to replace them entirely at my expense. When Mohamed offered to send his technicians to “repair” and reinstall them, I banned him from my property. The new air conditioners, installed by another company, functioned flawlessly. ************* and *********** Mohamed appears to prioritize gaining contracts over providing quality service. His reports and assessments seem tailored to please insurers rather than reflect the actual state of damage. This not only impacts customers financially but also tarnishes the reputation of reputable companies like Discovery Insure. Recommendations For Customers: Avoid dealing with Appliance King (Inkosi Repair) at all costs. If your insurer assigns them, request a different provider to avoid the stress and financial loss I endured. For Insurers: Reconsider working with this company, as their flawed assessments can damage your credibility and leave your clients dissatisfied. Final Note Due to Mohamed’s negligence, I am down nearly R200,000 in damages. If this situation is not rectified, I will consider taking legal action to recover the costs of my damaged items. I have saved all relevant evidence, including WhatsApp messages and proof of damage, to substantiate my claims. Mohamed and his team are a disgrace to the industry, and I strongly discourage anyone from entrusting them with any repairs, assessments, or installations.
0 replies
100 months ago
Re insurance complain
Hi I would like to lodge a complain about the insurance company as we in Isipingo had the heavy rain storm and now the insurance company refuses to pay us for the damages that was caused by the storm the name of the insurance company is called bryte insurance company now our safety is at stake reason being the front wall has collapsed with the storm and the insurance refuses to take further action
105 replies
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