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Prajna M
Active since Jan 2018
3
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3 reviews20 months ago
Prolific Spammer!
ABSOLUTE ****!!! Once you subscribe she spams your Inbox from so many different mailboxes that it is impossible to unsubscribe. The sheer volume of emails generated is ridiculous. You cannot get rid of her once she has your email address. Just don't do it!
0 replies
88 months ago
Pathetic customer services
I purchased 2 pairs of shoes, only 1 was delivered but their system reflected both were delivered. I queried it telephonically and was told that it would be investigated and I would receive feedback. After no feedback was provided I sent an email to Customer Complaints. After no response, 3 days later I called again and spoke to Kelly. She was extremely rude, had no customer s****s whatsoever and proceeded not to respond in the telephonic discussion. I was eventually contacted by Jamie who dealt with me professionally, and has resolved the issue. However, this experience has left me with a really bad impression of Zando and I am considering not shopping with them ever again.
0 replies
100 months ago
Shocking lack of response
- 6/01/2018: I placed an order with Caxton books for my grade 1 child. - 15/01: I spoke with Arlene who committed to calling me later in the day to confirm which books were available. She never called me back. - 17/01: I called Arlene back and was informed that they only had 2 out of the 10 books I ordered and that these would be delivered in the next week. - 18/01: I spoke to Cailyn who also confirmed that the 2 books would be delivered in the next week, and who confirmed that I could cancel my order and complete documentation to request a refund. - 20 Jan: I confirmed via email that I wanted to cancel the remainder of my order and requested the documentation. I received a reference number for my email. - 22 Jan: I received the books, and they had delivered an extra book which I had already purchased elsewhere. - 23 Jan I contacted their offices again to explain the error, and was asked to email Joy directly after holding for 10 minutes to request the refund and the return of the additional book, which I did. I also sent it to 2 other general Caxton email addresses. - 24 Jan: I logged a request on their tracking system. - 26 Jan: I tried calling their landlines again but all calls go unanswered, and have not received any email responses to date. It is extremely frustrating dealing with this company. I cannot believe that a reputable brand like Caxton does not employ the basics of customer services or business ethics (they still have my money). I will certainly not be using their services for the rest of my 2 children's schooling career and beyond. I will definitely be sharing my experience with all parents and schools that I come into contact with.
0 replies
Review Distribution
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1 Star
3 (100%)