ST
Sindi T
Active since Jan 2018
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Poor customer service and misrepresentation.
I was contacted by Mweb head office after complaining that they were denying me the privilege to change my premium date. The complain I did it via the ICASA and was informed or (should I say misinformed), that I will be granted access until the end of February and thereafter, my subscription will be cancelled so that I can activate aknew, with a new payment date for the month of March 2026. BUT that has became a lie, as my access has been disconnected today. Thanks be to my phone for recording the conversation and I, for not responding to ICASA my feedback yet. I have now a valid evidence that will prove Mweb has been lying and misrepresenting its business. I will submit my response by Tuesday, if what I was promised has never occured and will change my ISP.
0 replies
3 months ago
Bad service experience
I paid in full on December 23 to use the service but still they disconnected my services on the 1st which I did not. enjoy a full month service. Bad service
0 replies
45 months ago
Bestlook store fraudsters
This company are a big fraud clothings store, they said that they dont have online services but you have their portals on the internet. They have deducted funds since july & every week trying attempted deductions on my account....people let's be aware of these scammers
0 replies
53 months ago
What a louzy blody health aid😰
I am at the doctor for over an hour without Momentum H4me in keeping their promise to call me within 1hour to permit the Consultancy....i had even to called to escalate the matter still no response and the Consultant ad ised that he escalared the matter and will send Reference that has not came in the past hour....🤬
0 replies
100 months ago
Poor customer service
I went to Capitec branch in Hlahatsi (Katlehong) in order to deposit funds for a guy that I was owing money. As I entered the bank, I was informed to sit down & wait to be assisted by the teller (Thandazo) who never given me any greeting after saying "NEXT"... I informed her that I am here to deposit some funds & she asked for the account number, as i was looking for it, she another guy behind me in isiZulu (omunye ophethe i-account akaze) without asking my permission and I just waited for her to be done with the guy & when she was done, asked for the account and I gave her, She further asked me to confirm the name & surname... And I told her that I only know the name not the surname (which I became confused why she for the name of the account holder& never the other guy) but she insisted for me to call the person on my phone and ask for the surname but I told her that, its urgent, the guy is a waiting for the funds in order to use this money. She asked then how much am I depositing... I gave her R410.00 and said R360.00, with an expectancy of R50.00 change....She told me that she doesn't have change, I must go look for I was shocked to hear that and calmed myself down and asked them if I come back, will I still be joining the queue... And she said no (which was a lie) because as I came back I got to start on queue again. I was fed up....gave her account number again which was 153****** but as I was leaving & confirming the account number on my slip it was not the same as the one on the slip I went back and ask her, & denied and I gave her this number on the slip... As I question if she is saying I am lying?? She change her story & said this person has more than 1 account bn deposit into the main account not that & she could have mentioned that to me before transacting it. I then requested to speak to the manager (Noluntu Bhenya) since she was incompetent & unapologetic for her error. The manager never asked for apology still but anyway the matter was resolved. But I logged a case at the their complains department with agent by the name (Zonke) who promised that I will be getting a feedback soon from them after 48hours which it never happened, I further followed up on the matter & spoke to (Nomfefe) who also told me there's hasnt been any feed back to me & no reference nor promises kept. I'm a customer of Capitec & have personal account with but after alerting the matter to the Ombudsman for banking service...will never, ever entrust my hope with such a bad service with a incompetent staff. I'm done with Capitec .. .
210 replies
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1 Star
5 (100%)