JF
Jeandre F
Active since Jan 2018
2
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2 reviews73 months ago
Withholding deposit
For three years we rented an apartment from Absolute Property. We truly and honestly enjoyed the apartment where we were staying at and for three years our payments were never late. We gave our two months notice and our moving date was set for the 30th of March 2020. Due to the lockdown announcement we then changed our moving date to Wednesday the 25th of March 2020 as we still need to clean the apartment before lockdown starts on the 26th of March 2020 at midnight. We informed our agents that are moving out on the 25th due to the lockdown and said to them that they can do inspection on Wednesday late afternoon or on Thursday. No inspection was done as the agent told me to just take photos of the apartment once we are done. So on Thursday the 26th we then went in, cleaned the apartment and made sure everything was spotless. Once we were done, we then tried to get hold of the agent to hand over the keys as she did not get back to me wether she’ll meet us as the apartment or whether we should go through to the office. So after a few failing attempts by trying to get hold of her, we then decided to rather drive through to the agents office and hand over the keys. When we arrived at the agents office we then introduced ourselves, as we’ve never met the agent in our three year stay, and had a quick personal chat. So after the chat I then raised the topic regarding our deposit, where I was informed the following: “There wont be any issues with the deposit. It takes normally seven days for the deposit to be paid back to the tenants account BUT the owner really likes you guys so everything should be fine.” I then asked her must I send her the photos and she responded saying “no need as I’m sure everything is fine. I confirmed with the owner and everything is fine. I will keep you posted.” She then requested that I go take photos of the water meter and send it through to her in order for her to do the utility deduction accordingly. I could not manage to go back the following day as we were still unpacking and getting our new place sorted. I then manage to go back to our previous place on Tuesday the 31st of March 2020 and took a photo of the water meter. After that I went to the agents apartment to drop off our second set of keys. We did not chat too much as we are under lockdown so it was a quick hello and goodbye with the reinsurance that the owner will pay back my deposit. Since Wednesday the 1st of April, I’ve been following up where the feedback I got was that they are waiting for the owners approval and she’ll get back to me. On Friday the 2nd I sent her another follow up explaining that we’ve put down a huge amount for our new deposit so our previous deposit will really help us to get through. She said she understands and she think she saw something in her emails, she’ll get back to me. Since then I heard nothing. I kept on following up but no response whatsoever till yesterday (6th of April) where I received an email saying that the owner will only pay our deposit back after lockdown as no exit inspection was done and they’re not going to take responsibility for any costs (should there be any). I responded saying that, that was not what we’ve discussed and confirmed and that I demand my deposit to be paid back to me as they are going against their own word. I also said that should I not receive my deposit or a response I will go public and follow the correct procedures by getting my deposit back. In closing (7th of April 2020 09:45am), I still don’t have any response and no deposit payment.
0 replies
100 months ago
Paying for a service which I'm not receiving
To start off, after numerous phone calls and without getting a proper resolution to the problem, I've decided to take this matter to hellopeter. It is not something I usually do, but feel that there is not other choice but by going to social media. My internet package with WebAfrica consist of the following: * 100mb/s fibre download speed * 20mb/s fibre upload speed * Uncapped * R999.00 per month My internet was activated mid October 2017 and since it's been activated I had issues regarding billing disputes and internet speed. I do understand that Octotel is also part of this, but my contract/subscription is with WebAfrica. My first issue is that my services constantly gets suspended due to none payment which doesn't make sense as I upload my own proof of payment and receive my ticket number immediately once I've uploaded the proof of payment. Every single time I need to reactivate my service I need to go through the process by re-submitting my proof of payment and wait a duration of time before they can re-activate it. Last week Friday (26/01/2018) was my absolute last with your accounting department. Your consultant was absolutely rude, not giving me a chance to speak and not being helpful at all, saying that she'll only reactivate my service once I submit proof of payment, but due to it being after 5pm already it will only be reactivated on Monday. I completely lost it and demanded to speak to a manager, which none were available due it being after 5pm, I then said to your consultant I will take this to hellopeter should my services not be re-activated, she then replied saying that if that's what I feel like I'm welcome to do so, and completely treated me as if I'm in the wrong and blaming me for payment that's not been done. My reference to this payment is that of the 23rd of December 2017. After a scream and shout battle she assisted by reactivating the services and made note to follow up on the Sunday if all is still ok. She then transferred me to one of the technical consultants to assist me with my internet speed. Next chapter... I've bee paying each month, from the 1st of November 2017, R999.00 per month for the service listed above. Now, the issue here is, is that I'm only getting 15-20mb/s downloading speed and not the 100mb/s which I'm paying for. I did the necessary tests and logged the issue and phoned them and still nothing!! The one is blaming the other, and every time I speak to a technical consultant I get a a different story, which I'm not interested in. The last conversation regarding my technical issue happened on Friday (26/01/2018), where I was assured that my rooter will swapped with a newer one as they feel the issue is with the router. I was also informed that Octotel is refusing to come out as the problem is not on their side, and WebAfrica is not willing to assist by double checking the line as there will be additional costs involved which they're not prepared to cover... can you believe??? Today is Wednesday, and still, no phone call, no follow up, no feedback, no update no nothing. This is now the 6th time I'm walking down the same path. Your service is disgusting, to put it politely. I even bought a TP Link WiFi extender, to assist with the pathetic wifi signal I'm having in a two bedroom apartment. Lastly, when my services were activated for the first time, i was assured that I wont be charged for the last week of October due to my 1st payment going off on the 1st of November 2017, as payments needs to be made in advance. I did not received an invoice for the last week of October but only for the month of November, which I paid. At the end of December I received an Invoice for the amount of R250.00 that needs to be paid for the last week of October. I queried this how many times, and without any success they still require the payment to be made. I honestly don't understand why all of the sudden I only received the invoice in December, where it should've been sent through to at the end of October? And why are they requesting payment if I was told a different story? I am disgusted, fed-up, frustrated, irritated, annoyed, outraged about the unprofessional, unacceptable, poor performance I received from WebAfrica. This needs to be sorted out now. I expect a credit on the payments I made for a service I'm not getting and honestly want to see an improvement regarding customer services, billing and technical support . I expect my internet speed to be sorted out immediately and that you get hold of me to arrange access to my apartment, this can be done within this week, not next week or next month! Regards Jeandre
210 replies
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