JA
Junaid A
Active since Jan 2018
2
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0
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Reviews
2 reviews22 months ago
Failure in Service Delivery
As an Owner and to having my past experience as a Chairman I was given the opportunity to assist the Body Corporate with various tasks and communicating with the Managing Agents (Infinite Property Management). They acknowledge all email communication; commit to handle it and to follow up etc. but they fail. Years; months on end these are shelved as they as well the Body Corporate members don't chase and follow up. Over the last weeks, I have sent email requests, the feedback is lacking. I sent email request to return my calls, 4 days gone...received an email feedback as they, Portfolio Manager had to attend a family crisis. Where's the professionalism here, i respect that one has to prioritize over a family crisis but no communication or hand over in their absence or the ability to handle. This clearly is a failure in Service Delivery. If I ever do consider getting onboard I will definitely consider giving this Managing Agent a boot and consider another. They have failed us on an ongoing basis.
0 replies
96 months ago
FNB eWallet need to up their game, this is causing clients to be unhappy
I am an FNB Account Holder for years but this Product Ewallet really sucks. The support team cannot give me a successful solution. This just creates more issues. **A client of mine decided to pay me for some goods via FNB Ewallet amounting to R150. It was close to midnight so I could not get to the ATM to use the PIN to withdraw etc. So the following day decided to do the withdrawal, noted the PIN had expired so tried to use *120*277#, error "YOU HAVE NO FUNDS AVAILABLE TO SUPPORT YOUR REQUEST". I also loaded additional Airtime, still same error. Called the Support on ********** 405, they advised that the error was due to being on a mobile contract...it does not work for them only Prepaid or Top Customer. As for the PIN Request alternative, I must get hold of the client and ask them to transfer another amount min R20 in order to send a new PIN. This will cost the client an additional R10.95 to do another eWallet tranfer and also an additional or R20 which I will need to reimburse him. What an inconvenience. Nonetherless, I transferred another R20 from my FNB Online to eWallet, got a new PIN. Went to the ATM to withdraw the full amount R170, error Maximum withdrawal is R150, now completed the withdrawal of R150.....but my additional R20 is still on eWallet balance which cannot be withdrawed out. This is just a mess going around in circles created wastage of time and unnecessary cost. As an FNB customer for years I not impressed or satisified with this product "eWallet" and want FNB to reverse my Ewallet Transfer fees of R10.95 which was sent to my mobile as well as get my R20 back. This is just such an inconvenience and no where has FNB placed a NOTE: to warn that *120*277# does not work for contract mobile holder or eWallet has a maximum withdrawal limit. This is totally unacceptable. FNB please investigate this and make contact with me in view of have this resolved ASAP.
159 replies
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