NM
Nelisiwe M
Active since Feb 2018
15
Reviews
0
Industries
Reviews
15 reviews2 months ago
False advertising
I am writing to raise a concern regarding an advert posted on the Spar Wonderboom Junction Facebook page. The advert has been posted several times, including again today while I am writing this email. The advert advertised chicken gizzards at R26.99 per kg. I travelled from Pretoria West on Saturday to purchase 3 kg of these gizzards. When I arrived at the store, I was told that the gizzards were not available at that price. I was told that they were R49.99 per kg. I spoke to Maurice and Manie (spelling not confirmed). I was informed that the gizzards advertised at R26.99 were not available at Wonderboom Junction and that the special was intended for the Polokwane store. I was also told that the advert is a generic advert posted on their Facebook page, without a disclaimer indicating that the special does not apply to the Wonderboom Junction store. I follow a lot of Spar pages on Facebook, and all that I follow didn’t have this generic advert. They make sure that their customers do not waste time and petrol travelling to their shops for non-existent adverts. I find this situation disappointing and misleading, especially after travelling a long distance based on an advert posted by the store itself. I would appreciate clarity on whether this practice aligns with Spar’s standards for customer communication and advertising.
0 replies
3 months ago
Poor Service
I would like to formally raise a concern regarding the service I received at your Sophie De Bruin branch. On Friday, I purchased a Chicken Hot Wing 8 meal and added two SoulFire sachets. When I got home, I noticed that the sachets were missing. I attempted to call the contact number on the receipt to inform the store, but I could not get through. As I live far from the branch, I was unable to return immediately. On Monday the 22nd, I went back to the store to report the issue. I was given the missing sachets. While I was there, I decided to purchase food and ordered the SoulSister 2 Vibe meal. The cashier informed me that the store was out of mini loaves. I had no issue with this and agreed to proceed with the meal without the mini loaf. While waiting for my order, I noticed mini loaves being delivered to the preparation area. Shortly thereafter, another customer who had ordered a full sit-in meal was served with a mini loaf. When my order was handed to me, it did not include a mini loaf. I asked why, given that mini loaves had just arrived. I was told that I had agreed to take the meal without one. I explained that I agreed only because I was informed they were out of stock, not because I was unwilling to receive one if available. Despite this, my concern was dismissed. I accepted the chicken and left the store feeling disappointed and disrespected. What troubles me most is the apparent difference in how customers are treated based on the type or value of the meal they purchase. As a customer, I believe everyone deserves to be treated fairly and with the same level of respect, regardless of the size of their order. My issue is not about the mini loaf itself, but about the experience and how I was made to feel. I left the store feeling that I was treated unfairly, and I find this deeply concerning. I trust that this matter will be looked into, as I value fair treatment and good customer service.
0 replies
14 months ago
#MAK9012516
The Makro return/refunds process is non-existent, especially for online-only purchases. I purchased several items online; one of them was the Xiaomi replacement remote, which they used the original picture to advertise. Refund lodged on the 29/01/2025; the only communication received was the automated email acknowledging receipt of the lodged refund. No communication whatsoever until I sent an email on 10/02/2025, which was only responded to on 19/02/2025 after I had to drive to a brunch. The item was collected on the 19th by Thapelo, and again after the collection there was no communication. I had to make a follow-up on Friday, and I spoke to Katlego, who said she would escalate. After the call I made, there was no communication from Makro. On Monday, the 24th at 14:50, I decided to follow up, and I was told that they were going to re-escalate. How do you re-escalate something that you don’t have a response from the first escalation? This is so unfair to the customers. I am sure by now I have used all the funds. I am trying to get a refund from Makro. The service is ****. Why would you want to be a middleman if you do not have the resources to handle such things?
71 replies
15 months ago
Netflix Collection
I cancelled my subscription in December 2024; unfortunately, Netflix tried to collect from my account that I used previously, not the current account that I used to pay, meaning they stored my information. Upon requesting to cancel the subscription, they felt it was okay to try and collect from a different account. This left me confused because it seems as if they thought I cancelled the bank. What gave them a right to use a different account? Who is going to pay for those bank charges?
0 replies
16 months ago
Selling Rotten food
On the 25th I bought a few items at Roots Bushbuckridge, including fish; unfortunately, I wanted to clean it before I froze it. The disgust I felt when I unpacked the package was overwhelming; the fish was falling apart, and beneath what looked like normal fish was a head of different fish with no body. It was clear that instead of disposing of the spoilt fish, they repackaged it. They were black and smelt really bad; they even included hake tail in a massbanker package. I've sent an email complaining about this and I haven't received any feedback.
0 replies
18 months ago
Arrears
I just found out. I was with NAKED insurance. In September, due to financial issues, I couldn't pay my premiums. Ive been a driver for the past 15 years, and I know that no premiums, no cover. Apparently I owe NAKED for the September premium, and it will stay in my profile for life. Should I want to join them in the future, I will have to settle the outstanding premium first. I've never had to give notice to cancel insurance before; if I change, is this even legal?
106 replies
26 months ago
Double Payment
I am dealing with a query that was lodged on February 23. Today, the 7th of March, the issue has not been sorted out. The tiring thing is that every time you call or chat, it feels like you are starting a new query because all the consultants want you to give them more information, tell them what your query is, or what you complain about. What is the use of the reference number if you have to sing the same gospel every time you follow up? What happened was that I tried paying using a virtual card, which declined, and then I used my physical card, and payment went through. When I checked my balance, it was -R289, while I had R290 in my account. According to the statement, there are two debit transactions that went through, one on the 21 and the other on the 22; hence, my balance went to a negative R289; both transactions were done on the 21st, and I suspect the 22nd date is due to processing. I initially purchased R300 fuel on that day, but R290 was supposed to go through my bank, and the R10 balance I paid in cash. What happened to my R290? You keep on giving conflicting responses, while all I want is to know where my R290 is.
56 replies
40 months ago
Unfair,inconsistency and unequal treatment of customers.
I'm writing to inquire about the Black Friday extension promotion you ran last week, specifically the missing oreos. The excitement got to me, and I drove around looking for them with no luck. I went to PnP Wonderboom Junction and when I couldn't find them, I asked Kelebogile for a rain check, but she refused, saying she wasn't allowed to because it was still considered a black Friday promotion. The same thing happened at PnP Pretoria North, where I spoke to Mpho and Moses. However, I was disappointed to see inconsistencies in how you handle your customers because I have seen so many people with rain checks, how do you profile your customers, which group of your customers is entitled to these benefits, why was I denied the same benefits that are meant for customers, I still do not understand
132 replies
46 months ago
Reference number:58601165
I applied for a credit card on line, it was approved and delivered on the 14/15 of April 2022. After a few weeks, I received several SMSs advising me to visit my nearest branch to update outstanding FICA data. The message stated that if I did not provide the necessary information and/or documents, my account would be restricted as of 28/06/2022. When I went to the Centurion Mall branch, a verification was done, of the date I am not sure but I am sure this can be verified. When I tried using my card on the 1st of July, it declined. I went to the Nedbank Mall @ Reds, and the lady told me a hold had been placed over my account due to FICA, and gave me a number to contact since the cannot remove the hold in the branch . When I phoned the number I spoke to Nosipho, she requested removal and promised to call me back. Due to Nosipho's failure to call with feedback on the 5th of July, I had to call for feedback. In order to begin with, I had to explain the situation since Nosipho did not provide me with a reference number. The person I spoke to confirmed that it has been put on hold. She sent me an sms with an email address CLIENTFULFILMENTRESTRICTIONS@nedbank.co.za to send those documents. I sent through the documents and did not receive any response from this email address. Upon calling again on the 7th, I was told that all verification are okay, but the hold still remains. She will ask that it be removed, but she has not yet responded. During my call on the 19th of July, I asked for feedback regarding the account, she read the feedback to me, apparently my account is now dormant. How can an account opened in April, and actively used, be dormant? I am unsure what really is going on with Nedbank but these issues need to be resolved or I am told to close the account. There is a lot of back and forth, and I also have to make calls that are not free. As of the 19th I am waiting for a call from the person who is handling this case. A few weeks later I received numerous sms advising me to visit my nearest branch with regards to updating outstanding FICA information “please note that your account will be restricted on 28/06/2022 if you do not provide the required information/documents”.
0 replies
66 months ago
Poor service
On the 1st of November 2020 I purchased 3 tickets (Ticket number ABKDZZ01/02/03) at R325 each, for what I thought would be a luxury travel from Durban beach front to Johannesburg. I paid R325x3 thinking I will get the best service; however I received the worst service ever. I paid for the luxury which you say you provide but instead I got a putco bus from Durban to Johannesburg. The toilet was stinking of urine, worse it was in the middle of the bus it’s like I was seated in a shebeen , the bus was so cold I got sick that week, no comfort whatsoever, the seat it was like I was seating on top of blank. The bus arrived late on the 2nd. I was disgusted with the service I received. It was not worth the money I paid for. I will never use Eldo ever and I will not recommend it to anyone else for that matter.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (100%)