CB
Coralet B
Active since Feb 2018
4
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Reviews
4 reviews13 months ago
LAM Air Mozambique - Ghosting a family whilst grieving
My mother was due to fly to Mozambique on the 8th of October 2024. She became very ill and her Doctor advised her not to Fly to Mozambique, at the time I contacted LAM and informed them of this, they placed the ticket on hold for when Mom was able to use it. Mom passed away in December. On the 9th of January I reached out to LAM for a refund of the ticket. After countless emails back and forth (where I submitted all the requested documents). Suddenly LAM went quiet on me (29 Jan), not responding to any emails. Only when I reported this to various bodies (including CAA, ACSA etc) they responded on the 25th of February saying that in 10 business days the refund will be paid - its been 12 business days and I am still waiting for the refund and I am still waiting for a response on an email mentioning as much to them. I have always booked LAM (15+Years) for my mothers travels back and forth through her missionary journey in Mozambique and never have I experienced this type of service with them - its appalling and leaves a very bitter taste in my mouth, at a time when my focus should be on grieving the death of my mother.
0 replies
26 months ago
Old Mutual stole my child's money.
I need to say that I am giving it one star only because I have to, I would not have given it any stars if it were up to me. Old Mutual has everything in writing as to why I chose on behalf of my minor child, to do a disinvestment with them, if you are reading this on behalf of Old Mutual - go look up that 2 page statement that I sent back in January. In short, Old Mutual has ****** R29K+ of my minor child's money, and their argument seems to be that it was paid to me - Well NO it wasn't! What was paid is the sum of the debit orders, what was NOT paid is the lumpsum money of R29K+. I even have it in writing that the money is reflecting on their side, but needs to still be allocated to my son's account. How can it be that after 2 months this money is still not allocated?? When I asked them, all of a sudden all my emails are being ignored. Who has the time to spend hours on a phone call in a day to only have someone answer the call, not even help or transfer the call to the right person who can help? I have been fighting this fight since December 2023 and now in February 2024 there is still no joy. Please to anybody reading this, DONT EVER make use of Old Mutual. Their products sound good but they only interested in getting their filthy hands on your hard earned money, they don't care about you or your family's financial well being.
170 replies
88 months ago
FNB only helps to raise your blood pressure
On the 9th of November 2018, I sent an email to a Ms Arendse regarding a concern I had with my debit orders. This email was sent after taking extensive time to speak to a number of people and departments. I detailed my concerns in a lengthy email to her and even took the liberty to attach the section of my bank statement I was referring to. All of this to assist her in coming to a conclusion within a reasonable time frame. I have sent follow up emails every 2 - 3 weeks without any response from her, (I have copies of these emails) Today on the 4th of February 2019 she responds to my email saying she was under the impression that the issue was resolved via the Life Department. REALLY??? So my follow up emails to her, and another call made to her department earlier this year is an indication to her that my query is resolved. I will not refer anybody to make use of FNB as they have no other services than to steal your money and then ignore you for months hoping that you go away.
210 replies
100 months ago
Worst customer service ever.
Where do I begin? 1- My 32 day investment account was closed with no request from myself to do so, when enquiring from the branch I was told that the 32 investment account is no longer available, I was not informed about this and I when I asked that I keep my Investment account, the agent at the branch said she would discuss this with her manager and get back to me with an answer, this was 5 weeks ago, I was promised a call that very same day. 2. My FNB funeral policy debit order bounced and I was charged an insufficient funds fee - yet there was more than enough money in the account , I sent an email that same day, and only 2 days later an agent called and admitted that it was an error on their side, She said that she can assist me with reversing the insufficient funds fee, and instruct the funeral department to either make a double debit at the end of this month or make the debit right away. I became upset with her and her nonsulant attitude towards me so I asked her to get the funeral department to call me, and in the intrim reverse the insufficient funds fee- this was 4 weeks ago I am still waiting for this to happen After going back and forth for the past month between Facebook private messenger and me replying to an email, answering their questions, I am still awaiting the requested and promised phone call. I was told numerous times that my complaints have been escalated but clearly the escalation team aren't doing their jobs. In the mean time I received an SMS from the funeral department informing me that I am in arreas! Really?? YOU MESSED UP,NOT ME. I am still waiting for my incorrect service fee to be returned as well, and I demand it be done with the past 5 weeks interest. I am extremely upset and frustrated with FNB.
420 replies
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1 Star
4 (100%)