LA
Lam Air Mozambique
Claimed Business
LA
Lam Air Mozambique
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Lam Air Mozambique
Lam Air Mozambique has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Lam Air Mozambique across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencecS
chantal S
1 reviews | Active since Jan 2020
24 Feb 2026, 09:59
Sub standard airline
Worst airline ever- better you close your doors. 9 people in ete excited for a holiday. First flight get delayed then finally cancelled. Try next day, whole day travel as its first stop at valenculos. We lost a night paid accommodation 9k and less days at holiday destination. And no one cares. Avoid them at all cost
Helpful (0)
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chantal S
1 reviews | Active since Jan 2020
24 Feb 2026, 09:59
Sub standard airline
Worst airline ever- better you close your doors. 9 people in ete excited for a holiday. First flight get delayed then finally cancelled. Try next day, whole day travel as its first stop at valenculos. We lost a night paid accommodation 9k and less days at holiday destination. And no one cares. Avoid them at all cost
0
Replies (0)NN
Ntombikayise N
1 reviews | Active since Jan 2020
7 Jan 2026, 07:15
Failure of refund for service charged
Paid for lounge access for two when I bought my tickets online. When we got to the airport, we were told the airline does not offer the service despite them charging it. Been struggling to get a refund because they do not reply to my emails.
Helpful (0)
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Ntombikayise N
1 reviews | Active since Jan 2020
7 Jan 2026, 07:15
Failure of refund for service charged
Paid for lounge access for two when I bought my tickets online. When we got to the airport, we were told the airline does not offer the service despite them charging it. Been struggling to get a refund because they do not reply to my emails.
0
Replies (0)NP
CB
Coralet B
1 reviews | Active since Jan 2020
14 Mar 2025, 07:20
LAM Air Mozambique - Ghosting a family whilst grieving
My mother was due to fly to Mozambique on the 8th of October 2024. She became very ill and her Doctor advised her not to Fly to Mozambique, at the time I contacted LAM and informed them of this, they placed the ticket on hold for when Mom was able to use it. Mom passed away in December. On the 9th of January I reached out to LAM for a refund of the ticket. After countless emails back and forth (where I submitted all the requested documents). Suddenly LAM went quiet on me (29 Jan), not responding to any emails. Only when I reported this to various bodies (including CAA, ACSA etc) they responded on the 25th of February saying that in 10 business days the refund will be paid - its been 12 business days and I am still waiting for the refund and I am still waiting for a response on an email mentioning as much to them. I have always booked LAM (15+Years) for my mothers travels back and forth through her missionary journey in Mozambique and never have I experienced this type of service with them - its appalling and leaves a very bitter taste in my mouth, at a time when my focus should be on grieving the death of my mother.
Helpful (0)
|Replies (0)CB
Coralet B
1 reviews | Active since Jan 2020
14 Mar 2025, 07:20
LAM Air Mozambique - Ghosting a family whilst grieving
My mother was due to fly to Mozambique on the 8th of October 2024. She became very ill and her Doctor advised her not to Fly to Mozambique, at the time I contacted LAM and informed them of this, they placed the ticket on hold for when Mom was able to use it. Mom passed away in December. On the 9th of January I reached out to LAM for a refund of the ticket. After countless emails back and forth (where I submitted all the requested documents). Suddenly LAM went quiet on me (29 Jan), not responding to any emails. Only when I reported this to various bodies (including CAA, ACSA etc) they responded on the 25th of February saying that in 10 business days the refund will be paid - its been 12 business days and I am still waiting for the refund and I am still waiting for a response on an email mentioning as much to them. I have always booked LAM (15+Years) for my mothers travels back and forth through her missionary journey in Mozambique and never have I experienced this type of service with them - its appalling and leaves a very bitter taste in my mouth, at a time when my focus should be on grieving the death of my mother.
0
Replies (0)JP
Jess P
1 reviews | Active since Jan 2020
20 Jan 2025, 10:57
NEVER FLY LAM AIR MOZAMBIQUE
On 15 December 2024, my family and I were booked on a flight from Johannesburg to Inhambane. While waiting at the boarding gate, passengers were informed that the flight was delayed due to "technical issues." However, it later became clear that the aircraft had not yet arrived at the airport. This lack of transparency, coupled with the fact that the delay was extended by over three hours, caused significant inconvenience and frustration. The absence of timely and adequate communication only exacerbated the situation. On our return flight from Inhambane to Johannesburg on 22 December 2024, we paid an additional R1,300.00 per person for a direct flight with an expected flight time of approximately 1 hour and 20 minutes. However, I was only informed of a change to this itinerary when I personally checked my booking online—no direct communication from the airline was made. The direct flight was cancelled, and we were rebooked on a significantly longer, 4-hour 45-minute journey via Vilankulos and Maputo before reaching Johannesburg. Had we been notified of this change in advance, we would have opted for the same routing at a much lower cost (R1,300.00 per person less), as this option was available when booking. I find it deeply frustrating that I was not made aware of this change and, as a result, unnecessarily paid more for a service that was not delivered as promised. I promptly contacted the LAM customer service team, providing proof of the additional payment for the direct flight, yet I received no response for several weeks. After multiple attempts to reach LAM, I finally received a reply on 9 January 2025—almost a month after my initial inquiry—stating that the airline does not offer compensation in accordance with its terms and conditions. The response I received was not only dismissive but also unreasonable. I was told that I could have cancelled the flight to receive a refund, but this option would have left us stranded in Mozambique. This suggestion was neither a practical nor acceptable solution. Moreover, the overall handling of this situation reflects a complete lack of regard for customer satisfaction and service. To summarise, the failure to deliver the flight as promised, the lack of communication regarding changes to my booking, and the inadequate and delayed response to my complaint have resulted in a highly unsatisfactory experience. As a result of this situation, I overpaid a total of R6,500.00 and endured unnecessary inconvenience, stress, and frustration.
Helpful (0)
|Replies (0)JP
Jess P
1 reviews | Active since Jan 2020
20 Jan 2025, 10:57
NEVER FLY LAM AIR MOZAMBIQUE
On 15 December 2024, my family and I were booked on a flight from Johannesburg to Inhambane. While waiting at the boarding gate, passengers were informed that the flight was delayed due to "technical issues." However, it later became clear that the aircraft had not yet arrived at the airport. This lack of transparency, coupled with the fact that the delay was extended by over three hours, caused significant inconvenience and frustration. The absence of timely and adequate communication only exacerbated the situation. On our return flight from Inhambane to Johannesburg on 22 December 2024, we paid an additional R1,300.00 per person for a direct flight with an expected flight time of approximately 1 hour and 20 minutes. However, I was only informed of a change to this itinerary when I personally checked my booking online—no direct communication from the airline was made. The direct flight was cancelled, and we were rebooked on a significantly longer, 4-hour 45-minute journey via Vilankulos and Maputo before reaching Johannesburg. Had we been notified of this change in advance, we would have opted for the same routing at a much lower cost (R1,300.00 per person less), as this option was available when booking. I find it deeply frustrating that I was not made aware of this change and, as a result, unnecessarily paid more for a service that was not delivered as promised. I promptly contacted the LAM customer service team, providing proof of the additional payment for the direct flight, yet I received no response for several weeks. After multiple attempts to reach LAM, I finally received a reply on 9 January 2025—almost a month after my initial inquiry—stating that the airline does not offer compensation in accordance with its terms and conditions. The response I received was not only dismissive but also unreasonable. I was told that I could have cancelled the flight to receive a refund, but this option would have left us stranded in Mozambique. This suggestion was neither a practical nor acceptable solution. Moreover, the overall handling of this situation reflects a complete lack of regard for customer satisfaction and service. To summarise, the failure to deliver the flight as promised, the lack of communication regarding changes to my booking, and the inadequate and delayed response to my complaint have resulted in a highly unsatisfactory experience. As a result of this situation, I overpaid a total of R6,500.00 and endured unnecessary inconvenience, stress, and frustration.
0
Replies (0)AM
Andile M
1 reviews | Active since Jan 2020
3 Dec 2024, 09:03
Terrible airline to book with: Non-responsive
If I could rare this airline minus a star I could. The airline is non-responsive to emails. No one seems to take calls, their website is outdated. One cannot carry out a simple date change. Now I have to drive to the airport for something so petty that I could have done either online or over the phone. Book with the airline at own risk.
Helpful (0)
|Replies (0)AM
Andile M
1 reviews | Active since Jan 2020
3 Dec 2024, 09:03
Terrible airline to book with: Non-responsive
If I could rare this airline minus a star I could. The airline is non-responsive to emails. No one seems to take calls, their website is outdated. One cannot carry out a simple date change. Now I have to drive to the airport for something so petty that I could have done either online or over the phone. Book with the airline at own risk.
0
Replies (0)DX
Dani X
1 reviews | Active since Jan 2020
18 Nov 2024, 13:16
Changed flight, no notification, terrible refund process
I booked my flight in May for a flight only in December so that I would avoid the expensive price hike and stress. LAM changed my flight without even sending me a notification, I only found out because my partner booked the same one through a travel agent and they were notified. We now have a layover in Maputo as well as another stop to refuel, what went from a direct flight now became a 2 stop flight and not only this now because of those changes and delays I would now miss my connecting flights. When I called LAM they said that the only way I could make my flights was to change my other flights and leave a day earlier (at my own expense). I am now in the process of cancelling my flight to get a refund and no one answers their emails, the staff are not friendly when I call and just tell me to wait. I am so disappointed in their service, I will next time make sure to pay the bit extra to not have to deal with them.
Helpful (0)
|Replies (0)DX
Dani X
1 reviews | Active since Jan 2020
18 Nov 2024, 13:16
Changed flight, no notification, terrible refund process
I booked my flight in May for a flight only in December so that I would avoid the expensive price hike and stress. LAM changed my flight without even sending me a notification, I only found out because my partner booked the same one through a travel agent and they were notified. We now have a layover in Maputo as well as another stop to refuel, what went from a direct flight now became a 2 stop flight and not only this now because of those changes and delays I would now miss my connecting flights. When I called LAM they said that the only way I could make my flights was to change my other flights and leave a day earlier (at my own expense). I am now in the process of cancelling my flight to get a refund and no one answers their emails, the staff are not friendly when I call and just tell me to wait. I am so disappointed in their service, I will next time make sure to pay the bit extra to not have to deal with them.
0
Replies (0)MO
Machiel O
1 reviews | Active since Jan 2020
26 Feb 2024, 09:05
LAM Poor service
This is the most unprofessional and ********* airline I ever came across. They sell you a direct flight at an inflated price and when you get there you discover you will be a lot later at your destination with several stops in between. Not only that, times are moved at the very last minute wreaking havoc with any schedule. To top that some of the short hop flights are done with aircraft having no air conditioning! If you like a sweat shop, stale buns and warm juice on a late flight - this is the airline for you!
Helpful (0)
|Replies (0)MO
Machiel O
1 reviews | Active since Jan 2020
26 Feb 2024, 09:05
LAM Poor service
This is the most unprofessional and ********* airline I ever came across. They sell you a direct flight at an inflated price and when you get there you discover you will be a lot later at your destination with several stops in between. Not only that, times are moved at the very last minute wreaking havoc with any schedule. To top that some of the short hop flights are done with aircraft having no air conditioning! If you like a sweat shop, stale buns and warm juice on a late flight - this is the airline for you!
0
Replies (0)