Active since Feb 2018
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41 reviews47 months ago
Poor reaction from Die Rapport to calls from the public
I have an interesting news item for Die Rapport, so yesterday I phoned the head office number in Johannesburg. From the start I got fairy-like music. Eventually I gave up - no human interaction. So not user friendly. Listening to their music at cellphone costs gets expensive. Some organisations at least tell you that they are very busy, and that you should be patient, and in some cases they even offer to call you back. I tried again today with exactly the same results. For an organisation as big as Die Rapport this is pathetic marketing, not to mention the news tips they lose. Werner 0728474983.
0 replies
50 months ago
Why do I pay Cape Town Municipality for refuse removaI?
I live in Steynsrust, Somerset West, and on Tuesday 15 March my black bin was not emptied, and a set of bottles in a transparent bag next to the black bin was not removed, but dumped inside the black bin. I thought perhaps the refuse people didn’t manage to make their rounds, but on 17 March nothing had changed so I telephoned the Municipality and laid a complaint. Ref 9112415351. This is Escom-style inefficiency which I pay about R140 for. I was told that it would take a day or two to remove the refuse. Some joke, as the refuse has been left now for an entire week.
0 replies
50 months ago
The Scum Bags of the Courier Industry
I was contacted recently by a Mr Titus who was interested in buying an old sports car engine from me for R 15000. As he works on an oil rig he apparently can’t do normal EFT’s but can use Paypal. However, he included in the Paypal payment a condition that I must first pay the courier amount of R3350 in cash at a Spar to a Mrs Ashlyn Johnson of Wayne’s Couriers in Welkom. I had some reservations about this but we were both keen to conclude the deal, and the amount sent in cash came to R3359.95. However, the greedy and immoral Mrs Johnson confronted Mr Titus to have an extra R 2950 paid in cash for “insurance”! Thus a total whopping amount of R6309.95, 43% of the purchase price of the item! Unheard of, that a quote from a courier doesn’t include some insurance, and I have used many couriers in my time. Evidently Mr Titus wasn’t alerted to the fact the quote he was given didn’t include insurance, which is highly unprofessional. I considered the attempt as tantamount to extortion, so I phoned Paypal and requested a complete cancellation of the whole transaction. I sent the proof of cancellation to Mrs Johnson, and requested a refund of my cash payment. Now remarkable, the cash payment was specifically destined for the transport of the engine, which was not to be, but Mrs Johnson somehow refuses to refund me. I don’t know what legal basis she thinks allows her to do that. Perhaps she knows NOTHING about the law, or she’s acting dumb, or she is just plain dumb. Anyway I intend laying criminal charges with the Police against Mrs Ashlyn Johnson. A person with her mentality deserves a criminal record, So in conclusion BEWARE Wayne’s Couriers of Welkom. It is a thoroughly dishonest and unprofessional company.
0 replies
50 months ago
Somerset West Pollce have no service ethic
I have been trying since 28 September to lay charges against a person for blatant fraud and theft. At the time I went to the police station and a fairly inexperienced young man rewrote the details I had printed out, as is their custom, for more than an hour. When I did not get a case number a few days later I contacted the head of the station and gave the precise date and time the complaint was laid. That apparently did not help to find the docket, so I was advised to come to the station again, and spend another hour for the details to be rewritten with a more senior person. Again no case number was forthcoming. Over some months my enquiries led to nothing, and I was just sent from one person to another. Part of the problem seemed to relate to a bizarre suggestion by the state prosecutor that perhaps the matter was only a civil case. Well certainly not, if one has the reading ability and comprehension of someone who has passed matric. Earlier this year this passing the buck game continued. At one stage I had been given contact details of two colonels and one captain. Despite several messages left on cell phones, and with police personnel, no one came back to me. Last month I received a phone call from a lower-ranked official saying that a case number has been assigned, but no person had been assigned to investigate the case. Also no sms, which is customary, and no subsequent contact after that. The events described above amounts to a contempt towards the public, in particular the lack of integrity of senior officials to respond to messages left. The situation to my mind is scandalous. Small wonder criminality thrives in this country.
0 replies
51 months ago
Discovery Health continues to take clients for a ride
I previously sent a complaint to Hellopeter about the fact that Discovery Health has not responded to a claim submitted on Jan 28. On Feb 14 I get a notification that Discovery has responded to my query! I got two from Discovery: 1) Please note that we have re-delivered the communication that was sent to you in response to your claim that you submitted on 28/01/2022. Where the hell was it sent to? Into empty space? There were no subsequent emails from them, which is the usual mode of communication with Discovery. 2) Then also on Feb 14, another mind-boggling statement: We've responded to your query. They don't even have the elementary intelligence to state where, and how. No email, no message on my phone, no phone call. I would love to see the profiles of the "team" assigned to answer Discovery queries, in particular their literacy qualifications and IQ's.
106 replies
51 months ago
Rockbottom service from Discovery Health
I sent a claim to Discovery on January 28. They state when you submit that it takes 2-3 days to process the claim. What unadulterated bull****! This is now more than 2 weeks ago.. This pathetic organisation has no service ethic- they are comparable to ESCOM or the most backward municipality in the bundu. If they've processed it - and it has happened - they don't let the client know. Unbelievable in the 21st Century!
106 replies
51 months ago
Pathetic inefficiency from Admed
I submitted a claim on 17 December to Admed@guardrisk. I was notified that there was information missing so I submitted the form again on 22 December 2021. Now almost a month later, on 19 January I get an sms saying that there is still something wrong and that I would be contacted by telephone or email. No such contact in the last week! Why I bother with Admed I really don't know. Their communication and their efficiency is highly suspect. W Richter
53 replies
51 months ago
Pathetic service from Discovery Health as usual
I submitted a medical claim to Discovery on January 6. They claim on their website that they process a claim within 2 -3 days. When I heard nothing from them after 11 days, I sent another message complaining about the situation. Now more than a week later I still have heard nothing from them. This is not the first time I've had such pathetic responses from them. Apparently the overpaid staff of this bloated organisation are effective useless. They don't deserve to be the prime medical aid scheme of many organisations! W Richter
53 replies
53 months ago
Pathetic Discovery Health
On 16 November I sent a claim to discovery relating to a doctor’s consultation, but I accidentally left out the doctor’s invoice. Discovery alerted me to this on 18 November, and I immediately sent the invoice, with particulars of the claim. Evidently it was too complicated for Discovery staff to correlate this invoice with the previous submission, so when I heard nothing from them I sent the whole batch of relevant information on November 30, including a list of items they require, the proof of payment and the invoice. All can be seen in a screenshot I made. Miraculously on December 3 I received a message from them to the effect that they can’t process the claim as they need the “full invoice”. Do these people have a reading problem, or are these emails mislaid?
106 replies
55 months ago
Unhygienic toilet conditions in McDonalds in Goodwood
I visited McDonald’s in McDonald Street, Goodwood on Wednesday 28 August. Unfortunately I have been rather busy and only got to this review now. At some point I wanted to go to the men’s toilets. The usual men’s toilet had no paper, so I went to the toilet for disabled people. This toilet wouldn’t flush. In addition the hand dryer didn’t work. This is inexcusable as I’m sure McDonald does well financially, and must be due to a lack of oversight on behalf of the management.
0 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (2.4390243902439024%)
2 Star
6 (14.634146341463415%)
1 Star
34 (82.92682926829268%)