FC
Farida C
Active since Feb 2018
9
Reviews
0
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Reviews
9 reviews2 months ago
New Client Sign Up with Gershwin Lewis
Just signed up with Gershwin Lewis, very helpful, very kind. lets hope the insurance is as good as the sales rep :)
56 replies
11 months ago
Unprofessional and poor communication.
I had one of the most unprofessional, frustrating, and painful dental experiences at Medipark Dentist Centre, and I believe it’s only right to share this in detail so others know what they might be walking into. I’m a final-year intern (also doing a health sciences degree), which means I have very limited time as I’m working full-time to complete my internship hours for my degree. Due to a severe toothache and being on Discovery KeyCare, I had to find a dentist within the network. Medipark came up, and I urgently requested the soonest available appointment. The earliest they could offer was 20 March 2025 with Dr. Olwage. At my first visit on 12 March, an X-ray was taken, and I was informed that I needed a root canal, which would happen in two parts. Everything seemed fine, and I was prescribed antibiotics and scheduled for Part 1 on 20 March. That visit went smoothly. The real issues began with Part 2 on 11 April. While the dentist was working in my mouth, both she and her assistant started casually chatting over me—and not in a friendly, comforting way. They were discussing a different patient who had passed out after being given some medication, and were speculating about her condition in Afrikaans, despite me having spoken English throughout my appointments. I felt extremely uncomfortable, especially since this was not just unprofessional—it was a serious breach of patient confidentiality. They continued talking about non-work-related topics like how the assistant is a “dog mom” and other personal anecdotes—conversations more suited for a coffee shop than over a dental procedure. It was completely unprofessional and made me feel like I was not being taken seriously. They eventually inserted the AP (a small wire to fill the cleaned canal) and struggled to get a proper X-ray. I couldn’t open my mouth any wider, and despite their visible difficulty seeing whether the AP was correctly placed near the gum, they decided to go with the one image they got, saying it “looked fine.” I had no experience with root canals, so I trusted their judgment. I was told I might have pain for a day or two. By 16 April, I was still in pain. I emailed them, and they responded with another prescription for antibiotics. The pain lessened temporarily but returned worse than before—with radiating headaches and sleepless nights even with pain meds. I did some research and saw that while mild pain could last a few weeks, others I know who’ve had root canals were pain-free within a day or two. I waited over a month, but it just worsened. Around 16 May, I received an outstanding bill from them. I rep**** saying I was not willing to pay because they had clearly made things worse. I explained that I couldn’t keep missing work for unsuccessful appointments. I got no response. After calling multiple times, I finally spoke to the dentist, who sounded apologetic and said I could return for a free follow-up. Only at this point did I learn that they actually offer evening appointments until 7PM on Mondays, which would’ve saved me so much trouble if I’d known sooner. On 26 May, I went in. They took another X-ray, which showed that the AP had been inserted too deep into my gum. Comparing this image to the original one, it was clear the initial X-ray had been inadequate. That should’ve been a red flag during the first procedure. But instead of taking responsibility, the dentist gave me the usual medical cover phrases: “It happens”—as if that was acceptable. She said an apicoectomy was now needed to correct the mistake. I agreed to the apicoectomy. However, I received a call the very next day saying they now wanted to remove and reinsert the AP instead—because, apparently, the apicoectomy would leave me in pain for 6 months. Desperate to be pain-free, I agreed to the change. But the surprises didn’t stop there. On 28 May, I got another call—this time from a front desk lady—confirming my appointment with a completely different dentist, which I was never informed about. I expressed my confusion, but she assumed I was fully aware. I agreed to go anyway just to get clarity. On 29 May, I was seen by a very young male dentist, which immediately raised concerns. It felt like they were trying to pass me off to someone else rather than fixing their own error. He removed the AP and medicated the tooth—but only afterward told me this was Part 1 of a brand new root canal, and I’d need to come back in four weeks to complete it. This was never communicated beforehand, and I was completely blindsided. When he asked whether I wanted him or Dr. Olwage to complete it, I said neither, and that I would get a second opinion from a more experienced professional. As I walked out with my husband, we were stopped by a front desk lady who told us we needed to make a payment. I told her flat-out that I wasn’t paying for the damage caused by their team. This entire mess was due to their poor clinical decision-making. Later, I realised I forgotten to get a letter to excuse my time off work. My husband went back to request one, and what happened next was appalling. He explained to the front desk staff that we urgently needed a letter for work because it’s difficult for any employer to understand how a person could need multiple root canal procedures on the same tooth, especially in such a short time. One of the staff responded with, “Some people do the same procedure two, three, four times.” To which my husband rep****, “That should be an indication that something is going wrong.” At that point, the staff became defensive and started arguing. One said, “No, no, no—it’s not the dentist’s fault, it’s the tooth’s fault.” That’s when things escalated. My husband pointed out the absurdity of that logic, saying, “So you’ll just keep redoing the root canal until the tooth decides to behave?” Instead of responding professionally, one of the women said: “We’re women, we give birth—we know pain.” To which my husband rep****: “So did my wife.” They told him the letter would be emailed the next morning, because both dentists had left already. We never received it I later saw a more experienced dentist, who confirmed that an apicoectomy would’ve resolved the issue and that pain from it usually lasts only 1–2 weeks, not 6 months, but because they have already taken the AP out I need to wait the 4 weeks so that he can fix the tooth. I now firmly believe Medipark discouraged the apicoectomy because it was more expensive, and instead opted to redo the root canal as the cheaper fix, even though they were responsible for the original error. To make matters worse, I noticed that the same woman who assisted me at the front desk during my first appointment was also the dental assistant during my second and third procedures. This only added to my concern about how this practice is being run. It raises serious questions about whether staff are being rotated between roles without proper structure or qualifications, and it reflects the overall disorganization and lack of professionalism I experienced throughout my visits. ⸻ Medipark Dentist Centre demonstrated a lack of clinical accuracy, poor patient communication, and incredibly unprofessional behavior both during treatment and in their handling of concerns. They’ve caused me prolonged pain, time lost from work, and extreme frustration. I cannot in good faith recommend this practice to anyone. You deserve better care and respect than this.
0 replies
23 months ago
WORST PLACE TO DELIVER YOUR BABY
My experience with giving birth at this hospital should be something I wish no other mother has to go through. For starters let me commend the gyne Dr Mugwede as well as the nurses working on the normal maternity ward, Dr and those nurses are very nice, very trustworthy and transparent, they actually care about you and your baby. As for the Paeds Dr Lelaka and the NICU nurses; they are probably the most horrible people I have come across in my life. First Dr Lelaka has zero ethics and transparency when it comes to the treatment of your baby. She will not give you proper updates about what they will do and over how many days they will do it, she tried to keep your healthy baby in the NICU longer than needed and I assume she gets paid more for doing this. You have to drag information out of her because she will not give you proper answers on the actual problem rather she speaks to you as if your are stupid and she holds herself so high and mighty. She has zero sympathy even though she is working with NEW MOMS AND VERY SICK BABIES. I have never met a paeds Dr that is so disrespectful and just an outright horrible human being towards new moms. She makes you feel less than. She will make you feel bad about your choices and decisions. And the NICU nurses are not any better. I don’t want to generalise but I had need in contact with 5 of them in the NICU and all 5 of them had the same attitude as Dr Lelaka, thinking they are so much better than the patient, or the patients family. Disrespectful and zero sympathy towards us. I had one of them call me “difficult” because I could not stop crying after realising that they had been withholding so much information from me. That’s not how you speak to a patient, in any circumstance. I did not get to hold my child for longer than 10 minutes for my entire 4 days stay at the hospital. My husband did not get to have any bonding with my child. My family did not get to see my child. And all they kept feeding us was “we are monitoring him” you deprived me of the first time birth giving experience and I absolutely HATE you for that.
53 replies
53 months ago
Worst!
Terrible service. They supply one turnaround time and then ignore and block you when it’s time to pick up. They force you to pay in advance and then leave you hanging and begging to pick up products!
106 replies
53 months ago
Amazing!
Honestly one of the best tasting bubble teas in South Africa and I’ve been to all in SA! The staff are super friendly too!
0 replies
53 months ago
AMAZING WORK
QUALITY IS SO AMAZING! PRODUCTS WORK LIKE A MIRACLE! STAFF ARE SO POLITE! LOVE LOVE LOVE!
0 replies
53 months ago
Synitech the worst!
Synitech printing in strubensvalley roodepoort. They take your money and don’t deliver any products. They stole R3096 from me and blocked me without giving me any products!
0 replies
96 months ago
Balloon bizarre ****tiest service.
I asked about delivery in places out of Gauteng and got told that they don’t do delivery in my area. I asked them what business only sells inflated balloons and got told I am a poes and I am weird. I got screamed at over a phone call by an angrily sounding man which felt highly about himself after asking me if a poes like myself wants to fight.
0 replies
100 months ago
Worst service and communication I’ve ever experienced
So firstly their lack of communication is terrible!!! I had to nag and beg for a tracking number just to find that there was a courier mishap! I told them that their lack of communication was disappointing and I am unsatisfied with their service . My product was paid for and promised to arrive before Valentine’s Day 2018! Today I receive a message to say they’ve canceled it and will refund me instead because they don’t want unhappy customers! I told them that I’d be a happy customer if I receive my parcel on Tuesday the 13th as promised after the mishap! They then send me a long message about client - staff bullying which I have proof did not take place as they forced me to thank them for something I did not receive? I’m still waiting for my refund it wouldn’t be a shock if I lost my money too! Stole my design stole my product and busy stealing my cash.! Disgusting!
0 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)