LR
La'Verne Rampono
Active since Feb 2018
8
Reviews
0
Industries
Reviews
8 reviews6 months ago
The BRAIN
Our system was installed in March 2024, needless to say it wasn't without numerous issues : too many to mention. Our "cost saving" vs KZN Municipality monthly billing was questionable, due to challenges experienced with installation : eg faulty CT, incorrect positioning of panels, excessive KwH usage etc. It's taken just over a year in hours of phone calls, barrage of emails back and forth, frayed tempers and daily frustrations! Definitely NOT what we signed up for. FINALLY, a huge shoutout of appreciation to a young man & his team (a rare gem- GS Management, we hope you're cognisant of his value) MFUNDO M, the ProActive Support Team Manager (He truly understands his assignment!) of which the team assisted with the installation of the Gosolr's A.I. tool "THE BRAIN". Upon Mfundo's intervention, guidance and oversight, ensuring the installation was professionally managed as of 26 September 2025 - it seems that we have reached a position of 'peace' between GS and ourselves. The Smart Control functionality via the App is user-friendly and allows the client to self-manage our geysers, (amongst other useful features) ensuring that we have consistent hot water (one of our previous challenges) The BrAIn learns our household energy requirements, adjusts the necessary accordingly, optimises battery life and prevents unnecessary Eskom power usage. Thus far we have observed a notable saving on our municipal bill and hope that this will improve over the coming months. Thank you MFUNDO and your team for Pro-Active professionalism, patience, persistence and aiming to achieve customer satisfaction - it certainly has been welcomed and appreciated in our situation! You've saved the day and this client, hoping that we can now enjoy a mutually beneficial relationship!
71 replies
18 months ago
WELL DON MFUNDO!!
I recently wrote a 'not-so-nice' review regarding 3 Call Centre Agents that I had the misfortune of dealing with. I escalated the experience and system issue to one of the Tech Managers, Mfundo Matseketse, who is an absolute gem!! He was committed to resolving the issue and kept me updated throughout the process, incl after hours/weekends. The tech issue was a bit of a challenge, not your average. However Mfundo ensured that ALL the relevant parties were engaged and met on site to collaborate and reach a resolution. Mfundo did not hesitate, or ever become impatient or phased for a moment throughout our lengthy interactions. He implemented some system adjustments in order for us to receive a further reduction on our Municipal billing by utilsing and achieving maximum benefit from our Solar system. MFUNDO, you are truly our go-to-guy! GoSolr I sincerely hope that you acknowledge the rare find that you have in this employee! He fully understands and practices : Accountability, Ownership and end-to-end resolution! We appreciate having you in our corner and implore you for your impeccable professionalism- Keep it up young man, with that kind of attitude/ outlook - the sky is the limit (no pun intended- Lol) I am pleased to say : the system is back on track, performing at its peak and I am keen to see the additional savings on our next Municipal billing.
53 replies
18 months ago
MANAGEMENT : RUDE, *********** CALL CENTRE!
Go Solr, you really need to get your act together. I'm not surprised to see how the negative reviews have grown in less than a year! Having been someone who was pro GoSolr - I too am now so DONE with the gross decline in Customer Service/Support - in particular from some of their Call Centre (Tech) agents! In particular : Qaasim, Shameema (issues with her attitude previously as well) & Nabeel (Sen Tech Lead) I'd love to know WHO trains these people! They are absolutely arrogant and ***********! I've raised a similar complaint on another issue that took in excess of 3months to resolve, after much of my insistence, heaps of phone calls, emails, and an immeasurable amount of time. Yesterday, I had the absolute displeasure of engaging with the 3 individuals mentioned above - who in my view are NOT worthy of the headsets they wear! I implore Management (if they actually care) do listen to the call - holding my breath, in the hope that I don't turn blue! Our system once again malfunctioned - I called the Tech Dept to log a ticket for the installer to come to site! Qaasim tells me that he will need to first monitor the system (despite it red lining and the panels reducing in power generation) and IF they call out techs it would only be in approx 48hours!! I then requested for a Sen Tech, only to be told by NABEEL (who also REFUSED to share his surname, when I asked) the 'bright spark' that he is would not raise a ticket for a tech, because as far as they can see there isn't anything wrong with the system AND that I'm NOT using it enough!! The colossal cheek of this human! He flatly REFUSED to issue a ticket reference!! I hung up the call as this was fast becoming a most infuriating experience speaking to numbnuts! In the interim, I reached out to another GoSolr representative who has assisted me previously, where he established that there was DEFINITELY SOMETHING HORRIBLY WRONG on the system (CT malfunction) and reset the system, ran a firmware update, bypassed the CT and logged a ticket for the techs ASAP! I can't begin to adequately express my sheer infuriation with the level of LACK with the "Customer Service" team. They don't give a care because they're NOT held accountable, its JOB and why should they bother, clearly they're allowed to get away with this behaviour! GoSolr Management this one is on you - its clearly indicative of how you think of and view your clients - Cash-***s to say the least! I'm keen to see how this story ends...
53 replies
25 months ago
EXCELLENT EXCECUTION & AFTER SALES SERVICE
Compliments the friendly, patient & professional staff at GoSolr for their excellent service. We would gladly recommend them for your Inverter and Solar needs!! I dealt with Khumbelo, Hope Da Gama and Ebrahim who were excellent in their service and most patient with me as I had a few concerns pertaining to the Contract T's & C's. The Durban Installation Team arrived on a public holiday & were all most friendly, professional, prompt and very neat in their execution. A week after installation we had an electrical issue, I reached out to GoSolr and the Tech Team who were prompt in taking action to remedy. Issue was attended to and resolved within a few hours Well done GoSolr Team- pse keep up the levels of excellence & after-sales service it's most appreciated!! Here's to many mutually beneficial years!
53 replies
30 months ago
WEBAFRICA - PATHETIC SERVICE VIA WHATSAPP
I've been on the WhatsApp line with their agent ZANDILE M for over an hour - with responses only every 15-20+ at a time. All I'm trying to establish is why I've been charged TWICE for a 'moving house' fee, which should have been a once-off fee. Zandile has not once been able to provide a logical explanation instead all I get given are these arbitary and non-sense explanations : eg " its for delivery" of what??? no response!! I've requested for the call to be transferred to another 'competent agent' - guess what - request completely ignored!! This seems to be the standard operating service level of WEBAFRICA - NONE of the Agents ever call back despite NUMEROUS messages being left for such.
0 replies
52 months ago
WEBAFRICA-PATHETIC!
I DO NOT recommend WEBAfrica to anyone! They are THE WORST in Customer Service!! Totally absent human contact unless of course it to reach the SALES dept (for obvious reasons) For the rest of the service : Accounts? Tech support etc - for this we are at the mercy of STUPID AUTOMATED BOT responses which exceed 24hours!! It is THE MOST frustrating experience ever. None of their social media platforms offer any support : email/ FB Messenger and the useless WhatsApp line. PLEASE DO NOT ENLIST THEIR SERVICES - FIND AN ALTERNATIVE!! THEIR AFTER-SALES SERVICE/SUPPORT IS NON-EXISTENT!!
0 replies
98 months ago
SCAM- STAY AWAY : FASHION HUB-FASHIONALITY
this company and the person Christina Hourrides needs to be reported to CARTE BLANCHE. How is it that they are still allowed to operate - they take money and don't deliver goods, no feedback given - yet they continually steal money online everyday!!! Who can we report them to who will take serious action against them and hopefully refund us who have been victims of their miserable plot!!
0 replies
99 months ago
FASHION HUB- NO SERVICE
Bought 2 items from them in late December 2017 - they arrived shop soiled! Spoke to Christina immediately, who asked me to wait until Jan 2018 when they open, as she will then arrange a refund and return. Ever since I have emailed, called and checked their website - all of which remains out of service, automated replied, voicemails etc. How or who does one report SCAMMERS such as these. It's not right that they are continuing to operate and blatantly steal money from customers! Surely this is highly unethical and criminal to say the least! Where is CPA and how do we enforce it??
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
2 (25%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
4 (50%)