MN
Macele N
Active since Feb 2018
2
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0
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Reviews
2 reviews7 months ago
Appreciation review
123Net is a god service provider that I’ve been using for WiFi since 2018, Special thanks to team Leader Rakesh Suknundan for always going an extra mile in resolving customer complaints, if it wasn’t for him I would have cancelled my subscription with 123Net immediately after getting frustrated by junior staff members for the duration of three weeks. Arrears of improvements:- I suggest you focus on training junior staff on customer care service and on always putting customer’s needs first, please look into cancelling the call out fees.
0 replies
99 months ago
Receptionist Maxwell Ndlovu
My business Partner and I arrived at Courtyard Hotel in Sandton at about 00:00 , 14/02/2018. Maxwell Ndlovu the receptionist complained about being interrupted while asleep at work. When We asked to view the available room he refused for like 22 minutes then later called the security guard to accompany us. Upon returning back to the Reception area he forced us to make a quick decision before he locks us out ( clearly he wanted to go back to his dreamland) he further said hurry up because I don’t understand what decision you need to make about the room. I lost it and expressed my feelings by saying “ it’s easy for you to chase Guests like this because you don’t have this business interests at heart!” He responded by saying **** you ( in isizulu) then I responded back in English telling him that he is full of ****! On our way out he said ( **** you) in isizulu. When I tried to go back my business partner stopped me. Ever since we walked in He couldn’t allow us to finish a sentence, he kept on interrupting! Even when I reminded him that we are the Guests and the reason he got the job. I always travel and see things but I’ve never seen or experience such behavior! Even the security Guard can attest to this, He was treated like a piece of rubbish by this receptionist in front of us Guests.
105 replies
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4 Star
1 (50%)
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1 Star
1 (50%)