LC
Lili C
Active since Feb 2018
4
Reviews
0
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Reviews
4 reviews1 month ago
Incorrect advise on the purchase of international plane tickets
We purchased plane tickets due to leave on 14 March. This was done in person at the Cresta branch. Now the tickets need to be cancelled and/or postponed, as our visa's are not in place yet. This was a risk from the very beginning, and it was spelled out to the agent, Siddhi Ramparsad when the tickets were booked. Now that we need to change our plans, we have been following up every day since Saturday. We are not getting decent answers, and the story seems to be changing. The bottom line is that the initial advice was incorrect, and now they are back pedalling and will probably cost us a substantial amount of money. The names/contact details of Siddhi's manager/s also seem to be top secret, so unfortunately we don't know who to contact in order to get this matter sorted before loosing all our money.
53 replies
68 months ago
Blacklisted for fictional charges
Membership number 823219 I signed up to Flexi Club's 5-year deal in order to see how it works for me, and ended up being blacklisted for the first time in 41 years, for fictional charges.... So the overall experience was ok... not very flexible or great value for money. Between "holiday savings" and "cash contributions", you are not sure what you pay, but it seemed if ever you were to book a week end stay, it might be cheaper to just book directly, so not great value for money. Maybe a sort of budgeting tool, but I suppose timeshare works for most people. Regarding my complaint: About a year ago, I booked a holiday which, for personal reasons, I changed at the last minute to a different location. My membership ended in June this year, and to my surprise I owed Flexi Club an amount of about R3 500, despite not having used all of my points or holiday savings, and having made the relevant payments as and when required. It seemed that they double booked me instead of changing my booking, and then charged me for both. Their system never picked up that I booked in my personal name at 2 different locations but the exact same time?? So after about 3 months of back and forth, being told that they work in lockdown, so there is not a supervisor to assist (but they don't offer to get the supervisor to call me either.....), and being advised I can't sort it via their call centre, I have to email them etc., the only person who assisted me effectively was Lungi. As of 10 September, the payment is FINALLY reversed (sort of - I owed them R63.01 as a current charge; I have no idea what for, but I just paid it to get them off my back). However, I also found out from the bank yesterday that this account, which is now cleared, blacklisted me as a bad payer. In all fairness, I have not taken up the blacklisting issue with Flexi Club. The back-and-forth to get the charges reversed has drained all my energy, and based on their recent lack of efficiency, I can't see this sorted via their available channels in less than 3 to 6 months, for which I just don't have the energy. Please, Flexi Club. This was a mediocre experience which turned bad towards the end. Just fix your mess and reverse my blacklisting.
0 replies
69 months ago
The extra mile
I purchased a King size base and mattress just over 2 years ago (house brand) at the Roodepoort branch. All good and well, until we moved into a house still in the process of being built, and stored the mattress on its side for 6 weeks before being able to unpack and use it. When using it again, the one side was sagging. I did not immediately follow up with Tafelberg, as lockdown just started at that stage. The result is that the problem started within my guarantee period of 2 years, but was reported after the guarantee expired. Also, I have no way of knowing if the damage occurred during the move, or when we stored it. It was explained to me that at the warehouses the mattresses are stored flat, but besides not having had the space to do it, the care instructions did not mention this. As this was probably partially my own fault, I was hoping to take the mattress to the store for an exchange and pay for 2 years' use, which I think would have been a fair deal. Instead they delivered it to me in a different province and all at their own cost. Due to lockdown and waiting for coordination with other deliveries close by, this process did take a few weeks, during which Jaime Munsamy of the Roodepoort branch followed up with me a few times. I was very impressed with his persistence in resolving the matter from his side. It is also nice to be able to report on customer service which went beyond the letter of their obligation.
0 replies
99 months ago
How many times should one try and resolve and issue?
I have been receiving emails meant for a mrs. Gona Reddy for some time now. While it may seem harmless, it totally annoys me, as it is spam email which I can't unsubscribe to (I have tried to unsubscribe, but I still receive it). In addition, I do want to receive my own emails. Linked to this issue is that my tier status is not even close to reflecting my own purchases - perhaps it is reflecting the purchase of Mrs. Reddy? I have take up this matter with their call centre at least 3 times, and via email at least 3 or 4 times over several months, plus of course the unsuccessful "unsubscribe". My last attempt to resolve this matter was an email on 9 February, where I even told them how many times I have tries to have this matter resolved, and that if this last resort does not help, I will go to Hello Peter, as I am doing now. A lady called Marleine Dollman did respond within a few hours. However, she did not address the matter of the unwanted emails - simply asked me for an example of the unwanted emails, which I immediately replied to her, but no response yet. Should she not be able to look this up on their system? Especially since I provided a name? Also, she gave me a detailed explanation of how tier status work, without addressing my concern and/or checking that my purchases are actually reflected. I know this is a small irritation, but based on the number of times I have tried to resolve it, as well as numerous false promises that this matter is indeed resolved, coupled with the image Woolworhts projects of good customer service, this is becoming a major irritation to me. PLEASE, SOMEONE COMPETENT, ASSIST ME AND REMOVE THIS SPAM FROM MY INBOX! Also, if my own purchases could reflect on my tier status, as I am sure is the intention, that would be great!!
0 replies
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3 (75%)