PP
Poplap P
Active since Feb 2018
2
Reviews
0
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Reviews
2 reviews8 months ago
Frustrating Experience with Jamie Fine Concert
I bought tickets for the Jamie Fine concert, which was first rescheduled and then cancelled less than 24 hours before the show. After both cancellations, I am still waiting for my refund.
0 replies
17 months ago
Vodacom Billing Dispute and Lack of Communication
I am highly dissatisfied with Vodacom's handling of my account. Here's the issue: In 2022, I made a payment and requested my account be changed to prepaid, which was successfully done. For over a year, I received no invoices or communication about any outstanding balances. In December 2024, I noticed a new contract on my Vodacom app. When I contacted customer service, they assured me the matter would be investigated. However, I never received feedback or clarification. On 24 January 2025, I noticed an invoice for over R600 for December 2024 and January 2025, despite having an invoice dated 31 December 2024, showing a balance of R0 with no indication of any active contract. Vodacom has failed to: Notify me of any new contracts or changes to my account. Provide clear communication or evidence of the charges. This lack of transparency and customer service is unacceptable. Resolution Requested: Provide a detailed breakdown of the charges. Rectify any errors and confirm that I do not owe this amount. Improve communication about account changes and billing. I request urgent attention to this matter.
2 replies
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1 Star
2 (100%)