On Fire Events
Unclaimed Business
|1.3|16 Reviews (last 12 months)|This business does not respond to reviews
On Fire Events
Unclaimed Business
|1.3
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, On Fire Events is facing significant customer dissatisfaction, primarily linked to the cancelled and rescheduled Jamie Fine concert. Customers consistently mention long outstanding refunds, unanswered emails, blocked social media accounts, and non-functional phone lines. A recurring theme is frustration with poor communication and a perceived lack of accountability after shows were cancelled at short notice. While a single supporter praised the company for eventually securing the artist and adding extra Cape Town shows, the overwhelming sentiment reflects broken trust around ticket refunds and event delivery.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1.3|16 Reviews
Jul '25 - Jun '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSH
Soria H
1 reviews | Active since Jan 2020
3 Feb 2026, 09:59
On fire events SA
Last year October we were supposed to go watch a Jamie Fine concert it got cancelled a day before. They said we would get a refund after 60 days. It is now well after 60 days and no refund. Emailing them does not help at all as they do not answer very very bad service. Still waiting on my refund
Helpful (0)
|Replies (0)SH
Soria H
1 reviews | Active since Jan 2020
3 Feb 2026, 09:59
On fire events SA
Last year October we were supposed to go watch a Jamie Fine concert it got cancelled a day before. They said we would get a refund after 60 days. It is now well after 60 days and no refund. Emailing them does not help at all as they do not answer very very bad service. Still waiting on my refund
0
Replies (0)HR
JV
Jana V
1 reviews | Active since Jan 2020
2 Jan 2026, 05:25
****mers!!
It seems I'm not the only one who were ****med by this company for the Jamie Fine show that was supposed to happen in May 2025 and then moved to October 2025. No refund, no communication. I hope we can all boybott them and make sure this doesn't happen to anyone else
Helpful (0)
|Replies (0)JV
Jana V
1 reviews | Active since Jan 2020
2 Jan 2026, 05:25
****mers!!
It seems I'm not the only one who were ****med by this company for the Jamie Fine show that was supposed to happen in May 2025 and then moved to October 2025. No refund, no communication. I hope we can all boybott them and make sure this doesn't happen to anyone else
0
Replies (0)AJ
Ashleigh J
1 reviews | Active since Jan 2020
17 Dec 2025, 11:11
****** ******* !!!
0 stars!!! I have never been so angry at someone *****ing my money!! Booked for Jamie Fine while I was in CPT on the original booking date. Had to go back to CPT for the new date. Just for the show to be cancelled 48 hours before!!! I have been blocked on every means of communication, Facebook included after leaving a comment. Still waiting for my refund!! ****!!!
Helpful (0)
|Replies (0)AJ
Ashleigh J
1 reviews | Active since Jan 2020
17 Dec 2025, 11:11
****** ******* !!!
0 stars!!! I have never been so angry at someone *****ing my money!! Booked for Jamie Fine while I was in CPT on the original booking date. Had to go back to CPT for the new date. Just for the show to be cancelled 48 hours before!!! I have been blocked on every means of communication, Facebook included after leaving a comment. Still waiting for my refund!! ****!!!
0
Replies (0)CB
Charlene B
1 reviews | Active since Jan 2020
28 Nov 2025, 10:54
On fire
I’m very disappointed for the way they handled my cancellation. I bought 2 tickets for Jamie Fine show then in April another one for my husband and for a coolerbox. In July I received a form to complete because I had to cancel. Both my daughters fell pregnant and the delivery dates were clashing with the concert dates. I filled it again and send because I didn’t get my money back of which they said will be 28 days. I have send multiple emails and then to payfast as well who copied them into the reply they send me. Still no respond and still no payment received from them. Jamie came and is gone and we never went yo her concert. They are unreliable and possibly ****mers when it’s time to pay back to those who couldn’t go and cancelled way ahead of the actual date. Shame on you and I hope you will have great fun with what you owe me
Helpful (0)
|Replies (0)CB
Charlene B
1 reviews | Active since Jan 2020
28 Nov 2025, 10:54
On fire
I’m very disappointed for the way they handled my cancellation. I bought 2 tickets for Jamie Fine show then in April another one for my husband and for a coolerbox. In July I received a form to complete because I had to cancel. Both my daughters fell pregnant and the delivery dates were clashing with the concert dates. I filled it again and send because I didn’t get my money back of which they said will be 28 days. I have send multiple emails and then to payfast as well who copied them into the reply they send me. Still no respond and still no payment received from them. Jamie came and is gone and we never went yo her concert. They are unreliable and possibly ****mers when it’s time to pay back to those who couldn’t go and cancelled way ahead of the actual date. Shame on you and I hope you will have great fun with what you owe me
0
Replies (0)LW
DWLR
De Witt Le Roux
1 reviews | Active since Jan 2020
13 Nov 2025, 06:54
ONFIRE Event Planners Are *******!!!!
Terrible Services, even though they cancelled Jamie Fine concert less than 48 hours before the event and promise to refund we are still waiting. No replies on E-mails or even any feedback. I really wonder who is getting all the interest on the ticketholders money for a show that was never delivered.
Helpful (0)
|Replies (0)DWLR
De Witt Le Roux
1 reviews | Active since Jan 2020
13 Nov 2025, 06:54
ONFIRE Event Planners Are *******!!!!
Terrible Services, even though they cancelled Jamie Fine concert less than 48 hours before the event and promise to refund we are still waiting. No replies on E-mails or even any feedback. I really wonder who is getting all the interest on the ticketholders money for a show that was never delivered.
0
Replies (0)PP
Poplap P
1 reviews | Active since Jan 2020
16 Oct 2025, 09:02
Frustrating Experience with Jamie Fine Concert
I bought tickets for the Jamie Fine concert, which was first rescheduled and then cancelled less than 24 hours before the show. After both cancellations, I am still waiting for my refund.
Helpful (0)
|Replies (0)PP
Poplap P
1 reviews | Active since Jan 2020
16 Oct 2025, 09:02
Frustrating Experience with Jamie Fine Concert
I bought tickets for the Jamie Fine concert, which was first rescheduled and then cancelled less than 24 hours before the show. After both cancellations, I am still waiting for my refund.
0
Replies (0)