LM
Lina M
Active since Feb 2018
9
Reviews
0
Industries
Reviews
9 reviews13 months ago
Very Rude Call centre Agent and still no payment recieved on a claim!!!
I have just had the worst experience ever and to top it all, the call centre agent hangs up on me when I ask for his / her details. I submitted a claim beginning of March and all I am doing is to follow up on why it has not been finalized, I was told it takes 5 to 7 days for a claim to pay out.
265 replies
15 months ago
Please remove paid up load from credit profile
Why do I have to complain before you can update my paid up loan or remove the loan record from my credit profile. I made an early payment on loan 3052309811 but still the record is not updated in my credit profile. I sent an email early January requesting an update and was promised that it will be updated within 7 days, still nothing.
53 replies
17 months ago
Paid up loan still showing in my credit profile since May 2024
I have sent emails, calling Unifi to remove a record of a paid-up loan from my profile that is still showing as open. This has been going on since May they are refusing to remove it saying I must contact Experian. How were the other records removed? why is this one treated differently yet was paid on time also in May 2024, this is so unfair and causing so many delays in my credit profile building process.
0 replies
19 months ago
Life Policy Claim taking the whole year from Absa Bank
I am escalating the below complaint in relation to a long overdue life policy claim for my late mother. Several follow up emails have been sent to Daria Adams and no response is received. Furthermore, a complaint was logged to action line and reference C-43273882 received with confirmation that feedback will be provided within 8hours but no feedback was received. I have been at the Clearwater branch since 12 noon today only to receive an email from Daria Adams at 15:30pm after several attempts by the branch staff to contact her/him. The email says the documents, which have been sent multiple times from the 19th August 2024, are still outstanding. Please understand the inconvenience this is causing as the whole estate winding up process is now delayed due to this. Imagine the pain of dealing with losing your mother and having to fight for the whole year to get her estate resolved because of her bank. I went as far as reporting this to the CEO complaints mailbox and still no feedback.
159 replies
21 months ago
Absa bank refuses to provide information for our late mother
Absa bank you are taking us for fools now. One minute there’s no will in place and when our nominated executor is submitting claims you come back saying there’s a will. What is all this? Where is the outcome for the life insurance claim? Where is the repudiation letter? When are you moving my late mother’s funds to the estate account? Is it not bad enough that you delayed us by a whole 7 months. How are we supposed to make payments when you are refusing to payout the money? Where is the life cover for the universal loan? Jane Molefe where is the will that you now say is in place?
58 replies
27 months ago
Empty written promise by Ops Manager Julian Goldcre
Extremely poor service in Tombstone Mthatha branch, you will never get hold of a manager or owner except for the self-claimed very rude Julian Goldacre or Quinton who stays in PMB. Their team broke a headstone during a fitting and the claimed manager promised to get it fixed on the 15th December 2023 with written evidence. Story has now changed they claim they will not fix the broken headstone.
0 replies
88 months ago
bad customer service and lack of communication
How can I be told a few days before the schools are opened that my kids are not on the school list. I'm really disappointed at this level of bad service, I had to call several times with no response only to be asked if the full payment was made, shouldn't your system reflect this? When will spark fix their communication process as this is reflecting badly on the existing parents. I refuse to go through the registration process and to pay a registration fee for kids that have been with the school for 2 years already. can this be sorted out please before the school opens.
840 replies
99 months ago
Delivery done just as promised
Happy I trusted you with my order. I'm definitely recommending your business to others. Thank you
0 replies
99 months ago
Excellent Customer service
Very impressed with the level of professionalism from the staff. We need more SMEs with this standard. Well done!
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)