NF
Nicola F
Active since Feb 2018
2
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0
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Reviews
2 reviews58 months ago
Netcash Rocks!S!!!
I've been working with Netcash since launching our eCommerce offering in 2014. We couldn't have gone to market with eCommerce, were it not for Netcash. Sinovuyo Jwili is our Relationship Consultant and is great. More recently (last month) we migrated our eCommerce hosting to Netcash Shop too and now have the best functionality we've had to date! We are reaching customers that we didn't before and our online presence has increased phenomenally. We are super chuffed and get excellent support, guidance, ideas and interest from Steven Howard, the eCommerce Product Owner.
53 replies
99 months ago
Inefficient communication and lack of customer focused staff
Since moving in to Somerset Lakes, Macrolan's so called fibre network has left much to be desired. On 30 November 2018 I gave my 30-days notice to cancel the broadband service but to leave my VIOP phone line in place. Despite my timely notice, I was still charged on 2 January for the broadband and phone line (the refund, by the way, took over 3 weeks to be effected). The phone line is a home phone and not used much. I've tried using it occassionally since January and not getting a line, so I surrendered to the fact that it was again poor connectivity (which is why I cancelled the broadband service to start with). On inquiring yesterday why it isn't working, was advised it sits over the broadband and with cancelling the broadband, it was to have been configured. At no point did anyone notify me of this impact, so I have been billed for 3 months for a phone line and had no service. I sent an email yesterday with the ticket number and requested the issue be escalated. This morning I received an email advising me that Finance will not refund me for the 3 months phone service that I did not receive, no explanation nor acceptance on Macrolan's side for their staff's inefficiency... simply no refund. They did however offer to talk me through reconnecting my phone line... so I guess I should be happy with this. What do you think Macrolan management?
0 replies
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1 Star
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