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Mx S
Active since Mar 2018
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52 reviews32 months ago
Staff that go the extra mile (Francina)
Francina R who works at Clicks Irene Mall really went out of her way to help me. She assisted me with 2 things. 1. I bought a kid's toothpaste special, buy 3 and get the cheapest 1 free which I didn't notice. She picked it up when I paid and she quickly went to go and fetch another toothpaste. If she didn't say anything I would not have known. THANK YOU! 2. I lost my card a while ago and my Clicks Card number is written on a piece of paper which I have to find every time I go to Clicks. Francina asked me if I had the app and I thought she referred to the Clicks app but she didn't refer to that app and asked if I had data to show me. She loaded an app on my phone and loaded my card number and showed me how to add any other rewards cards like Spar, Dischem, PnP etc. Thank you for taking the time to help so I dont have to carry that paper with the number on with my anymore :)
0 replies
33 months ago
#escapeartists NO #conartists YES
So after we paid begining of April we finally got the last 2 couples money back this week. Many sleepless nights and stressing over if we will even see our money again. Francois didn't honour the agreement we made and signed so why should I? They also used to go by the name of Priority TRAVEL if you want to read more reviews. I feel its my duty to warn others and tell my story before they end up in the same situation and having to pay more than what they bugeted for. The HELL we went thourgh after trying to book a trip through Priority Escapes. This is peoples hard earned money and savings and the MD Francois couldnt care less how the actions of his company affects others. The ripple effect on peoples lives. I wish I could count the hours we spent on phone calls, emails (every email and phone call takes time out of your day at work), I had to take off work and drive to Jhb to go and speak to Francois. One of the other ladies in the group also drove an hour to go see him but he was in a meeting at the time and had to speak to Haneri. We had to spend time getting legal advice, logging complaints with the Consumer and Service Ombud and even though he gave me the email address for his legal adviser Tracey (who to this day did not bother replying to one email I sent) we were not getting any joy. To tell the story, we booked a trip beging of April 2023 with a DIRECT flight to Maldives - FIRST CATCH because these direct flights ended 31 December 2022. We were 3 couples traveling. After paying we only realised this was a "dry" island. All the VERY cheap trips they offer will be on this island where you are not allowed to drink any alcohol. SECOND CATCH. When a fouth couple decided to join he picked up there were no airline. We asked them and they said they are launching the new airline middle June. So we waited. In that time we decided to change to a AI resort and take the children. They quoted us and gave us 24 hours to pay. I said Im not paying until I know who the airline is. They kept confirmimg the dates and times wont change which is strange because how can you give me a date and time for a flight if there is no airline? So we were supposed to pay in for all the changes but luckily waited to hear who the new airline will be. 15 June, nothing. By the 20th of June we received a call and a letter to say there is no direct flights until October so we have 3 options. Wait until Oct, pay in for Qatar or Emirates or request a refund that will take 6-8 weeks. They did not pay any resorts because we were still deciding on where to go and they did not pay an airline so why do we have to wait 6-8 weeks? We have emails from the resorts and Air Seyschelles to confirm all this. After signing the refund forms we had to follow up everyday with no joy. I drove from Pta to Jhb one morning, my dad went with seeing he is a lawyer ao he had to take time off to go with as well to see Francois. Firts he was in a meeting. He is ALWAYS in a meeting. We waited and finally I met the man behind Priority Escapes. He wanted us to come to an amicable solution. Not sure why because if he still had our money what is the big problem with giving it back? We paid him in good faith right? So we agreed if I remove all my reviews and post to that date he would pay our money back within 48 hours. Needless to say I did what we agreed but Francois didnt. Again I had to follow up 20x times every day for a week after the 48 hours were up before he paid me. He then paid only myself and not the other 2 couples but we all signed the same agreement on the same day? After more emails and phone calls and sleepless nights and a lot of stress he finally paid one on Wednesday and the other Thursday this week. Weeks after the 48hours were up. Finally we are done with these people. Please read all the reviews on Hello Peter and Google before you make use of Priority Escapes!!!
0 replies
34 months ago
Where is our MONEY?
Be careful. Best advise is to stay as far away as possible from Priority Escapes. False advertising. Non-disclosure etc. We paid to find out they dont have direct flights anymore as quoted and we must now pay in. Francois will be up and arms when you dare post in Hello Peter and then dissapear. We are not a "PRIORITY" and they conveniently "ESCAPE" their obligations. I phoned after Francois asked me to rather call but he is always out seeing clients and Hanerie is busy calling clients and clearly to busy to take my call. Now we must wait 6-8 weeks to get money back? What did they do with our money? They didn pay a airline or resort so what did they do with our money?
0 replies
34 months ago
Skip the frustration and use another travel agent
Nightmare! Frustration! Misleading! False advertising! All words that comes to mind when I think of PRIORITY ESCAPES - they removed my post although it only stated the FACTS! They quote and sell holiday packages including "direct" flights without an airline and then we have to pay in because there are no direct flights!
0 replies
34 months ago
Stay Away from Priority Escapes.
Nightmare! Frustration! Lies! Misleading! False advertising! All words that comes to mind when I think of PRIORITY ESCAPES (Francois didnt contact me as promised, Paige warned me about posting in Hello Peter, Kristen is only a consultant)! They quote and sell holiday packages including "direct" flights without an airline. The confirm a date and time for the flight but there is no airline. They have been in the process of changing airlines for months but still quote and sell the packages. Now the dont have direct flights and client must pay in the difference to fly with Emirates or Qatar. They offer to only pay 50% as a "good gesture" And if we choose a refund it will take 6-8 weeks. Quick to presure clients to pay but with a refund the client must wait 2 months. Paige wanted to presure us to pay in FULL within a couple of hours but with no airline? Kristen told me she just did what they told her to do and call me so her job is done. No call or email from Francois and no reply on any of my emails today from Paige or Kristen. Basically take what we offer or get nothing attitude I guess???
0 replies
34 months ago
Stay AWAY to save yourself a lot of FRUSTRATION!
Nightmare! Frustration! Lies! Misleading! False advertising! All words that comes to mind when I think of PRIORITY ESCAPES (Francois, Paige, Kristen, Lillian)! They quote and sell holiday packages including "direct" flights without an airline. The confirm a date and time for the flight but there is no airline. They have been in the process of changing airlines for months but still quote and sell the packages. Now the dont have direct flights and client must pay in the difference to fly with Emirates or Qatar. They offer to only pay 50% as a "good gesture" And if we choose a refund it will take 6-8 weeks. Quick to presure clients to pay but with a refund the client must wait 2 months. Paige wanted to presure us to pay in FULL within a couple of hours but with no arirline? Kristen told me she just did what they told her to do and call me so her job is done. No call or email from Francois and no reply on any of my emails today from Paige or Kristen. Basically take what we offer or get nothing attitude I guess???
0 replies
36 months ago
Poor poor service and ZERO feedback from Retha!
So I had a claim a couple of years back. Discovery appointed NetAssess who **** to me twice and bul**** me into going to Eljoney. I guess they get something for sending them work. I reported this to Discovery and they did nothing. Johan the owner of Eljoney threatend my job and to speak to my boss seeing I work in the insurance industry. After a couple of months paint startes to peal on my sparewheel cover. I sent pictures to Discovery and they approved the repairs at Centurion Panelbeaters in Dec 2021. Then I heard this was a second claim which it was not so I didnt take the car in before I sorted it out. Now Centurion Panelbeaters closed down and I have to go to another panelbeater. Aboo sugested they pay me the quote amount and I repair it. After confirming this will be in order to pay out I get an email from Retha to say they rejected the claim. How can it be approved on minute, then get offered a cash settlement the next minute to the claim has been rejected the next? No feedback, no phone call, no reponce to emails from Retha, Andre, Aboo or anyone at Discovery for that matter. Dont they make notes on claims to know what is going on, on each claim? Maybe the Ombudsman will be the answer to this problem because Retha and Andre couldnt care less!
106 replies
39 months ago
Discovery rejects claim even though I informed them in 30 days
Incident date: 15/09/2022 Notified Discovery and Broker via email of the claim: 11/10/2022 How is that not informing you within 30 days as per my policy? Sept, Oct and Nov were some hectic months. My 3 year old son was sick multiple times. In hospital middle November for a operation and with a 2 week recovery after that. Then December all the panelbeaters are closed for the holidays until January. I registered the claim in January and Discovery repudiated the claim because of "late notification". Spoke to the panelbeater and they confirmed no price increases. No prejudice towards Discovery and they cant even discuss the rejection or send a letter that I can actually open to read about it. Then they try to force us into signing a letter to withdraw the claim and that we then wont try and claim for it again. How is this TCF? Treating customers fairly? I notified you of a possible claim within 30 days. Since Sept to Nov my son was really sick a lot and in hospital twice. This is not even relevant. The fact is I informed them in Oct within the 30day period. No prejudice.
56 replies
41 months ago
Poor communication as usual
No communication before the debit order. After an amendment no one confirmed the amount and that they would debit within 24 hours. We thought it will be added to the next debit order 1 Jan 2023.
528 replies
43 months ago
POOR SERVICE AT CLAIMS STAGE!!
Desorine has no idea how Insurance works or how to provide good client service. More than a month since we submitted this TV claim and is still not sorted. The want to apply an excess of R750.00 which was implemented in July but the last schedule I received with NO EXCESSES was end June. According to their notification mail sent to us 29 July states clients with R0.00 excess option will stay that way as well so this is then also a mistake because we selected the R0.00 excess option on our entire policy! Also if this was sent to us on 29 July there is a 30 day notice period and the incident happend 10 August. Not even 14 days after this notification that states the start date will be 1 September 2022.
266 replies
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