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Schulla P
Active since Mar 2018
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2 reviews57 months ago
Bike Bros. owner pulls a nasty for own gain
Be careful of putting your heart on a motorcycle when buying from Bike Bros.. And when you do, watch out that one of the partners doesn’t pull a nasty & snatch it from right under you because he wants it for himself. Disgusting business ethic. Any person, who claims to have a love for bikes, will agree that such a move is the lowest of them all. One of the 3 business partners, Wayne, “hunted” for a bike for a bike for us (as stated in an email). The financing was pre-approved. Over a span of 2 days we broke our backs getting the paperwork in order and getting the other parties involved to sign. Everything was done by Friday. On Saturday, 7 August, we took off work to go & see the bike as they only got it in on Saturday morning. They had effectively sold the bike to us without even having possession of it. At the shop, Wayne wasn’t on duty, and Shaun (his brother) was expecting us. Shaun said the bike was still in the wash bay and was telling us what a great bike we’re buying, emphasized the specs, what a fantastic motorcycle it is & how happy we will be with our purchase. Enters the 3rd partner, Clint (never seen or heard of before). He took the bike for a short spin, got off, and even handed my husband the keys to take it for a spin. Upon leaving, Shaun explained what will happen on Tuesday (as Monday was a public holiday): He said: 88 point check, wash bay, roadworthy, licensing, final check, pick up. We left with the guarantee that we can collect Tuesday or Wednesday AT THE VERY LATEST. I deem it to be “Dirty business practice” as Clint tried everything in his power to convince us to rather buy any other bike on the floor (while he clearly makes up his mind). Not once during our hour viewing of our bike, did Clint mention that the bike we came for, was bought BY him, for him, even though we spent a considerable time chatting to him before & after taking it for a spin. Suddenly, Monday morning (public holiday), Wayne called to say that the Clint is taking the bike and we cannot buy it anymore, even though everything was in place, with the lame excuse that Clint bought the bike in for himself and claimed he & his brother (Shaun) didn’t know (even though he “hunted” for a bike for us?) One would have expected Clint to at least mention this during our visit if it was indeed the case? Or even pull Shaun aside to say he bought the bike in for himself? No? Because he only made up his mind on Sunday (as confirmed by Wayne on Monday) Then Wayne ACTUALLY tried to sell us another bike!?? One that was great! Amazing! I asked if it was THAT amazing, why not sell that one to Clint then? Wayne agreed to speak to Shaun & Clint on Tuesday morning to see if the sale to us can go ahead. But clearly Clint out-voted both Wayne & Shaun. So, regardless of where in the process you are with buying from Bike Bros., it’s a case of “***** the customer. I’ll get what I want, and my partners don’t have a say.” Customer relations are clearly not a priority. I have all the emails, WhatsApp’s & video footage to back these events. It would have been different if sales people at this company made such a “mistake”, but these were the actual 3 owners! Not a nice way of building your business! I definitely will not be recommending them to anyone.
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80 months ago
Hirsch's sells broken appliances
In March 2019 I bought a number of items at Hirsch's Milnerton. Spent R18 000 (which I am still paying off on) Amongst the items, I bought 2 Kebab machines (not an item one uses regularly) In August I hosted a party and an hour before my guests arrived, I unwrapped the kebab machines. The 1 was intact. The other one's heating lamp was smashed, had no spare lamp & was missing the kebab skewers. I had to serve 12 guests with one 5-skewer machine. I took the machine back the next day in it's original packaging, unused & untouched (The metal trays were still in it's original packaging & cable-tied to the posts) They insisted that they would have to send the machine to the supplier. A week later they called to tell me everything is sorted out and I must collect. On Sunday I went to the store, only to be met with a machine that was clearly repaired by the supplier, still had no skewers and no spare lamp. I paid for a new item. That one was clearly dropped before I bought it. I bought a damaged product and they want to repair their damaged product to give to me? The Manager said she will supply me with a brand new machine on Monday and have it delivered to my home. It's Wednesday. The repairs lady just called to tell me that she managed to get the missing parts and would I like to collect it. I told her that the manager was going to have a brand new one delivered to me on Monday, but she said this was not communicated to her. I called the manager and she said she will call me back in 10 minutes to sort it out. 45 minutes later she calls back saying the supplier does not have stock (Hirsch's had stock on the day I took it back. I checked) and if I come that way, I must come talk to her and she will sort something out for me??? How?? I bought a brand new (clearly damaged machine) and they want to repair their dudd and give it back to me and I must be satisfied? No-where in their store are any signs that one HAS to inspect your purchases within 7 days. The extractor fan I bought was only opened & installed last month because Hirsch's couldn't get the exhaust pipe that actually goes with it. I spent days on the phone, driving around and looking for the pipe. Even placed a special order with Hirsch's for the pipe in May. to date, not even a call from them to tell me they can't find one. I did not know buying from Hirsch's would turn into a fight. This is disgusting service. Fight with your supplier, not your customer who supported you. I will never spend another cent there in my life. And as it stands now... there is still no resolve.
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