JO
Jessica O
Active since Mar 2009
4
Reviews
0
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Reviews
4 reviews31 months ago
Despicable Service
A terrible Mweb experience only made worse by CCD Couriers. I thought things were revolved until their ccd couriers arrive with additional BS. They were clearly testing a new service with make a booking yourself online. which is the message I received after talking to Mweb. Cool. I follw the prompts. Everyone prefers online now. Also taking note of specifications of delivery, as prevously when just the sim was delivered and they asked for proof of address is required they said not if they deliver to me at home. So fine I proceed with the booking. Butttt Nooooo. They arrive to tell me they want an actual copy of my proof of address and certified ID. COPY!!!!! That no one in the entire process decided to mention. This dear people is a problem as I would have even explained to the lady that called me earlier to mention that the delivery would be late, That I have been home from surgery for the past 2 months and have no access to such copy....... I went down with my ID and could have shown a soft version of proof of address, but this driver was adamant that those tick boxes were gold. So off he goes. Router and all. I call MWEB as CCD is their service providers. Ask for corporate. Hold for 20mins. For the woman to tell me she is not the one who delt with her call. She says well it's not her. I ask what is the solution mam. Instead of another person telling me what mweb should have done...... Then I get put on hold and the call cuts. Oh no ones called me back. People should have told me I should have a COPY of my ID and Proof of residence. Even the lady that called me earlier to say the driver would be late. As a result I would have mentioned I have no copies. I can email. Give me options in 2023 after covid. What the heck man.... I call ccd I get put on hold. No one calls me back. Service. They need to look it up in the dictionary. Even take Wikipedia's version.
131 replies
31 months ago
Despicable service
I recently needed to switch my network just to bad coverage and a complaint open for very long with no resolution. It was always me. I had to jump through hoops for tests and then nothing......... So as I get a staff discount with Mweb I soldier on and switch to a different service provider. I ask do I need a new router, as i think the router is part of the problem. They say no. I go think about it. Call back. No, I do need a router. I say fine...., a few weeks later the sim comes. also, in-between the switch I had no Wi-Fi service for 10 plus days. The sim arrives no router. I thought strange but fine. Possibly the router is to arrive later. No router, the Wi-Fi is atrocious and an exorbitant amount of almost R2000 goes off my account (staff discount incl.) and its for blah blah blah. I call back finally a nice lady helps, I think everything is resolved until their ccd couriers arrive with additional BS. They were clearly testing a new service with make a booking yourself online. Cool. Butttt Nooooo. They arrive to tell me they want an actual copy of my proof of address and certified ID. COPY!!!!! That no one in the entire process decided to mention. This dear people is a problem as I would have even explained to the lady that called me earlier to mention that the delivery would be late, That I have been home from surgery for the past 2 months and have no access to such copy....... I went down with my ID and could have shown a soft version of proof of address, but this driver was adamant that those tick boxes were gold. So off he goes. Router and all. I call MWEB. Ask for corporate. Hold for 20mins. For the woman to tell me she is not the one who delt with her call. People should have told me I should have my ID. I told her I did. She says well it's not her. I ask what is the solution mam. Instead of another [person telling me what mweb should have done...... Then I get put on hold and the call cuts. Oh no ones called me back. I call ccd I get put on hold. No one calls me back. Service. They need to look it up in the dictionary. Even take Wikipedia's version. When or if anyone reaches me it will be to cancel services.
0 replies
44 months ago
Thank you OAR, Great Service and Experience
I just want to send you some positive communication 😊 I love my Kuga, thank you for allowing the exchange. Thank you for the additional perks on the new car such as the Service plan and Warranty, and thank you for the new staff and their excellent customer service and prompt responses. The workshop and the workshop team is outstanding (Special shout out to Thomas) The experience really has turned around and I am loving it.
0 replies
65 months ago
Despicable customer service and follow through
I took a lease out with Own a rental, 1 Main road, Newlands, Company number 2017/120062/07. Towards the end of August I started having starter problems. The car would swing and not start. I took the car in for them to check and advise of what the issue might be so I could budget the fix – reason I took it to them is because they stated that they have s workshop and they would prefer fixing the car there than anywhere else. As a result when this happened I took it straight to hem rather than even look elsewhere. They ran diagnostics and told me it was a sensor. I took the car to be fixed the first time – this sensor – took my car back and was billed a petrol fee, I sent a mail asking where in the contract does it state that I would need to pay a petrol fee for repairs and no response (attached). I drove the car off and on the second start the problem happened again. I called them and they said to give it three days, as if the original problem still not fixed would all f a sudden go away. It did not. I then took the car back to them. This time they said it was other sensors and this is an additional cost. This time they had the car for longer. They told me I could collect the car, I did and the very same problem happened again. At this time, I’m being sent to different people every time to deal with this issue. I took the car back again, this time, the third time, them telling me it is saying a different problem. I protest and say I cant keep paying for their guessing games, they reply that they will get it from Nissan etc, I have to pay for the part so they not losing but I wont need to pay labour. This is now 3 different pricings and me paying and a problem they still guessing. I got my car back 3 and a half weeks later and that very same day I drove to Hartbee****rt Dam and the car did not start again. – this is still the same problem from now three months ago. I phone them and get the same response give it three days. For what I don’t know. Magic perhaps. Took the car back – this is now the fourth time I am referring to – this time and the car has been there for 5 weeks this time. I told them that we can dissolve this contract on this specific car or they can give me another car at the same price as this is a lease and not an actual financed car. Finally after more days of waiting they tell me yes it is fine and a car has come in. I waited 7 days on the details of this car and all of a sudden this morning they tell me it is no longer available as its sold. I ask how could that be as I was waiting for information it. They are giving me the run around and stalling so they can give me back that broken car I’ve been paying for an unable to drive. When I go in there, everyone including the people I am dealing with walk past and leave me sitting for hours without communication or consideration. I am tired of the abuse and inconsideration from this dealership. This is me taking action. A resolution for me would be another car as promised or my R50000 deposit back and we call it quits.
53 replies
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1 Star
3 (75%)