EM
Eva M
Active since Mar 2018
12
Reviews
0
Industries
Reviews
12 reviews60 months ago
Non existent service and customer support for iStore
Absolutely dismal support with malfunction which was identified shortly after purchase. The failure to address and solve the issue during warranty resulted in the MacBook been now out of warranty and having to pay over R 11,000 for a new screen. Apple US directed me to iStore and iStore simply refers that unit out of warranty despite having records showing that issues since purchase indicating manufacturing fault. No reply from the core group and unable to reach any customer services or manager at the group to raise the issue. Wouod not recommend or buy an apple product id the most important component , customer service is missing despite being a premium priced device.
0 replies
79 months ago
Jakes Steenberg
Fantastic ambiance and setting of a restaurant that I happen to visit for the first time with colleagues. The rest of the group ordered meat dishes and I did ask for recommendation from the waiter on which vegetarian meal should I order, which I ordered for dinner. When the poke bawl arrived the bowl was soaked with the juice from the beetroot, which was tasteless, soggy and out of a jar. I could not eat the beetroot or finish the meal because of that. Poke bowls are usually full only of fresh ingredients and not preserves and the the worst of all was that once I provided the feedback to the waiter I had the manager rushing in telling me that I was wrong about the beetroot and that it was fresh despite the fact that some of my company did try and they confirmed that this certainly did not taste like a fresh beetroot. What a wasted opportunity to make it right by a customer instead of implying that the customer is untruthful.
0 replies
84 months ago
2 months and still waiting for a refund for erroneous damage charge, beware when you use your credit card and return a vehicle!
It has been almost two month from being charged in error for a damage that did not take place. Despite numerous promises and e-mails till today the refund is still pending. So sad to see lack of any customer centric organization and focus.
0 replies
85 months ago
Hertz failing to deliver the usual quality of service.
The worst possible rental experience after almost 10 years with Gold Awards. On the 4th after renting car with a colleague for 1 day ( 9 hrs and 12 min) i returned the car at 17h28 and it was inspected by an employee of Hertz who knows me well due to the regular commutes and was told that I can go and all is perfect. After checking the deduction made on my card i noticed that the amount was excessive. The invoice which I received indicated surprisingly to me a charge of over 5,500 due to damage and the return time indicated as 18h58. Needless to say this was impossible as first the car was returned long before the indicated time and secondly the flight was earlier than that return time noted. None of the invoices were signed by anyone. This is so very disappointing as it is the first negative experience. Hope that Hertz will look into this as a matter of urgency and rectify this error on their side. Regards
0 replies
90 months ago
No sign of Telkom service
Not a single response from anyone at Telkom. Any idea of contact person or numbers. Did they read the reviews of their business?
0 replies
90 months ago
Do you think anyone cares about their customer at Telkom? As long as they get paid, why worry about the fact that there has been no service?
If you think anyone has contacted me for the lack of service both the land line and the fiber, think again. No one cares. Should there be any suggestions in terms of who can one speak to (excluding the option is a call center or on-line requests since those were all exhausted) would be grateful to hear them. Thank you in advance to the Hello Peter community.
0 replies
91 months ago
No service and solution since September and still no answer.
Our service has been down since the 20th of September despite the account being up to date and we have paid and been charged without a phone or fiber service since then. No one takes accountability of what and why this has happened and how would this be addressed. Services refers us to sales and sales to service. Anyone with ideas or suggestions or contacts that this can be raised since the normal channels yield no results. This after being a customer for 25 years. How is this in the interests of any consumer at all?
0 replies
92 months ago
Another absolutely dismal Telkom bahavoiur and lack of any service.
This seems to become a monthly exercise for some of us. After struggling over 2 years with both phone and internet connection and service, we somehow had an excellent internet for just over a month. This until unexpectedly and without any warning Telkom decided to cancel our service irrespective of the fact that we have been paying diligently for almost 30 years for very little service. Spent the long weekend talking to people from sales and technical and everyone had a different version of what happened. Again empty promises and reference numbers that no one actually cares about or looks at...Hope now that Telkom has somehow managed to cancel the service we never again have to deal with the worst possible service provider with unjustified monopoly and prices that the consumer pays for....religiously.
105 replies
94 months ago
Impossible to report a fault at Telkom
Interesting situation as one seems not to be able to report a fault either for Telkom since their So how can one report a fault when the automated online system is off ( again). Impossible to report or get through anyone at this organisation. Anyone with a possible solution may be? Numbers of senior managers, GM or anyone that a client can speak to???
53 replies
94 months ago
No one cares at Telkom
What exactly is the point of having the feedback to Telkom when they do not seem to take any of the feedback seriously? Have not had a call since the feedback was posted and the internet is again not existent. Pity that one can not insert images for them to see the degree of the matter.
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
1 (8.333333333333334%)
1 Star
11 (91.66666666666667%)