WV
Wayne J
Active since Mar 2018
4
Reviews
0
Industries
Reviews
4 reviews21 months ago
FLYSAFAIR TECHNICAL ISSUES COSTS ME MONEY
I am extremely disappointed with FlySafair. I had an important appointment in Cape Town at 10 AM on Sunday, July 14, 2024. I booked a flight to depart at 7 AM and return at 3:40 PM the same day. After boarding, we were informed by the first officer that there was an issue with the aircraft’s emergency lights, and they were attempting to fix it. By 8 AM, they announced that the problem couldn’t be resolved and we needed to change aircraft. Upon asking a flight attendant, I was told that this wasn’t the first time this issue had occurred with this aircraft. The new departure time was around 9 AM, meaning we would land around 11:15 AM, which was after my appointment. I requested to offload the flight as it was pointless to fly there and back for no reason. They assisted me and directed me to ticket sales, where I was told to email Help@flysafair.co.za. This was their response from FlySafair: Happiness Cele (FlySafair) Jul 14, 2024, 13:05 GMT+2 Good day Wayne, Thank you for reaching out to us. We apologize for the delay experienced on flight FA804, 14 July 2024, and for any inconvenience caused as a result. Unfortunately, if the delay is less than two hours, the normal Terms & Conditions of the booking remain in place - this means that if you requested to be offloaded, the changes needed to have been done no later than 08:05, which is one hour after departure. As this was not done, and there is no prior contact with the airline, the departure sector is forfeited. We can assist you with changing the return sector to an alternative date. The change fee for this will be R300.00, and you will also be liable for the applicable airfare difference. We request that you kindly provide the new flight details for the flight that we can change the return sector to, no later than one hour prior to departure, in order for us to assist you with the change and send the payment link. Unfortunately, the booking is not eligible to cancelled and refunded to a voucher, as it is departing within 24 hours. We apologize for the inconvenience. Kind Regards, Happiness Cele
0 replies
48 months ago
Unethical Business Casey's Auto Springs
Salesman Matt Boylan. Sales manager Gerrie Marais and DP William Robert. They offered me a Ford Ranger after a deal went wrong with a Cash Buyer. I told them my finance was approved but they asked me if they can offer finance. I said yes ill consider their offer. I paid R100 000 holding deposit. They requested documents that i sent through on the Friday afternoon after Gerrie informed me that they can offer me the Bakkie. Monday i received a OTP which i signed. Still waiting to hear from them from their finance house. The Tuesday i received a whatsapp from Matt stating he wanted to call me. I mentioned i am going into a meeting but he is welcome to call my dad and sent his nr to him. When my meeting ended around 11 I received a whatsapp that the banks declined my finance. So i said its ok. Ill finance through my bank. Matt responded with a voice message stating there is a complication and that they sold my vehicle to someone else. Now i am sitting without the vehicle i got offered and they don't want to assist with a similar vehicle. I will never recommend or do business with Casseys Springs as they are unethical and disrespectful to their customers. #FordSA #Casseys #Fordtanger
0 replies
92 months ago
Non Pitchers Sollys Training Center
This is the Wordt service i received from any type of supplier. I asked Solomon for a Mobile crane operators certificate course. He told me he has space for the next week. I then booked. On the Monday i was waiting for the trainer and i got a email saying his trainers are sick. We need to reschedule to the next week. I then said its fine. That week was today. He sent me the trainers number and name via sms. Said he will be there at 8h30. At 9 am i tried calling him. No answer. Tried to call solomon. Got a sms that he is in class till 3pm. Tried the trainer again. Phone goes to voicemail. Will never make use of their service ever in my life and will tell that to every single person who wants to enter their courses
0 replies
98 months ago
Afrox - service non existent.
I bought an Afrox MIG 275 welder thinking I can rely on superior service from a large corporate supplier of superior welding equipment. We delivered the welder to Afrox in Germiston to repair, stating the urgency to have this machine back. Profound was my disappointment when there were no communication forthcoming from Afrox for days. Upon my enquiring about the state of repair, I was bluntly told that they (Afrox) were extremely busy, short staffed and I will get my welder when they have time to repair and the machine is ready. Great was my disappointment again to find that the welder was still faulty once it was returned it to me and I have practically paid for a new machine. Apparently all PC boards had to be replaced. I insisted that an Afrox technician open the machine in front of me, in order for me to see what was done. Strange but true, some of the *****s were stuck and could not be opened. The technician proceeded to open the welder with a grinder, damaging the panel so badly that it had to be replaced (With an old machines cover). The insides of the welder was shockingly dirty - clearly it was never opened. the machine was taken back to Germiston and a loan machine delivered until the repair was completed after a week or so. Now, a few months later, the welder blew its circuits again. I requested a technician to come out and repair the welder, but was told that Afrox only had three technicians - one in Cape town, one in Germiston and the third was off-sick, so I had to bring the unit to Germiston if I wanted it repaired. I immediately did and stated that I needed the machine quite urgently. Knowing Afrox, I decided to follow-up the next morning myself. Again I was told about the three technicians and that they won't have time soon to look at the machine as they have other machines on which they have quoted for already, and they get priority. Thank you Afrox for nothing. I will buy a back-up machine today - guess what - it will not be an Afrox. If I never buy an Afrox product again, it will be to soon and I hope this little note will convince people that even a good product needs support - totally lacking from Afrox.
315 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)