HV
Heila B
Active since Mar 2018
79
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79 reviews1 month ago
Makro POOR POOR POOR POOR SERVICE
I have posted THREE reviews for Makro on Hello Peter: 29/12/2025; 06/01/2026 and 26/01/2026. To date this matter has not been resolved. I have also communicated with Makro via Facebook messenger since 11/02/2026. Nothing has been resolved. This is my last comms to them via FB messenger: Hi as explained to death - the orders were double fans in one box. One fan assembled, the other not because it is faulty. Makro wants both fans in the box to return. I am a WOMAN - I did not assemble the fan. I cannot un-assemble it to fit back in the box. This seems to be EXTREMELY difficult to understand. Also - I ordered two double fans (4 fans in total then) - the order had 4 extensions as part of the deal. I did not get it. I kept being pushed from pillar to post - nobody is taking accountability for the extentions that I did not receive. You cannot understand that I CANNOT get an assembled fan back in the box‼️‼️‼️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️ On one of the numerous calls a man said he will contact supplier to get one fan plus the 4 extentions so that Makro can take the one faulty fan and replace it with a working one plus give me the 4 extentions that was part of the offer, that I did not receive. The man was going to call me back. That was some time in Jan 2026. Either the man I spoke to has perished or he no longer works for MAKRO but to this day NOTHING HAS BEEN DONE‼️‼️ I HAVE REQUESTED MANAGEMENT TO PHONE ME I DONT KNOW HOW MANY TIMES. HOW DIFFICULT IS THIS ON A SCALE OF 1 TO 10?
53 replies
2 months ago
Learn from this - my horrific experience with Revibe
Since my review of yesterday was removed - herewith the "modified" review. On the 16th of January 2026 I placed an order with Revibe - Order Number ZA-27020 Issue 1 On outward appearance the device looked good, however when I tried to use the device, it kept giving errors on screen that the S-Pen could not connect. It was clear that the device did not go through the promised “thorough quality checks” as it was not the correct S-Pen for the device. This error kept coming up and I was not able to use the device. On contacting REVIBE, I was then told to log a warranty claim on the app, which I duly did. Revibe advised that they would arrange with a courier to collect the device for a “thorough quality check” and would then communicate the way forward. The courier arrived unannounced but could not collect the device as there was no waybill provided. I then contacted Revibe through the app and was assured that REVIBE SOUTH AFRICA shared the waybill with DHL (the courier). This was never done. I had to call Revibe again and it was explained to me that I could return the device (“no questions asked”) within 10 days but after that, any issues thereafter would be warranty claims with turnaround times of 12 – 14 days. I decided to return the device (it was well within the 10 day period), as the warranty claim issue would not be beneficial to me and I’d have no recourse with a faulty device. I logged a new claim. I then got an email asking for video evidence to log the claim and I sent it. I then got a message to say DHL will collect. Two days later and still no collection from courier, DHL. After phoning REVIBE (all these calls at my expense) they then sent me the waybill. I was then told that I have to print the waybill twice and I have to phone DHL to arrange collection. I don’t have a printer. I had to ask a neighbour to print it for me. I then called DHL as instructed by Revibe and DHL advised that there must be a returns invoice. I had to call Revibe again to arrange for the returns invoice. Revibe eventually sent me the returns invoice – for ME to print for the courier. More costs for me. I then had to call DHL again to confirm I have the returns invoice and they then sent the courier. The device was then taken by DHL and after that I received an email from DHL asking ME to pay import duties to Dubai in the UAE. I called Revibe AGAIN (at my expense) – who advised they will sort it out with DHL – which they then did. It appears that Revibe was stalling the return within the 10 day period – If I did not push this, the 10 day returns period would have come and gone, leaving me with no recourse. This leads to Issue 2: Unauthorised overseas purchase charge The day after order was placed, I noticed an overseas purchase charge on my bank account for the purchase. I then queried this with Revibe on the app, as the order was placed with Revibe South Africa. The contact person at Revibe said that I can claim a refund for the overseas purchase debit but I have to send them proof when I get my bank statement. This was NOT DISCLOSED by REVIBE SOUTH AFRICA and this was not authorised or approved by me as I bought the device from REVIBE SOUTH AFRICA, not from overseas. I did express all this to Revibe and their representative from the Revibe Customer Experience Team sent me emails saying he could not reach me on the phone – although I never had any missed calls. He insisted that we need to talk to discuss the issue. I called today and spoke to him and he said that the bank charge has nothing to do with Revibe – so it is not their problem BUT Revibe is willing to NEGOTIATE with me and pay me more than the overseas purchase charge – an amount of R300, on condition that I remove my post on social media regarding my experience with Revibe. I told him I only want my unauthorised overseas purchase charge refunded, and I was not going to remove my comment on social media. I received an email late on 17 Feb 2026 from him saying they retract their act of goodwill of the offer of R300. There was no act of goodwill. To me, this was a “br1be” in any language. Don’t waste your time or money with Revibe – you will be left in the lurch. PS = I have kept all the written communication and am happy to share it.
53 replies
2 months ago
Dealing with Revibe is a nightmare to never be repeated in one lifetime!
Dealing with Revibe - penny wise and pound foolish? This is my experience with Revibe, and it's not a good one. I placed an order with Revibe - Issue 1 On outward appearance the device looked good, however when I tried to use the device, it kept giving errors on screen that the S-Pen could not connect. It was clear that the device did not go through the promised “thorough quality checks” as it was not the correct S-Pen for the device. This error kept coming up and I was not able to use the device. On contacting REVIBE, I was then told to log a warranty claim on the app, which I duly did. Revibe advised that they would arrange with a courier to collect the device for a “thorough quality check” and would then communicate the way forward. The courier arrived unannounced but could not collect the device as there was no waybill provided. I then contacted Revibe through the app and was assured that REVIBE SOUTH AFRICA shared the waybill with DHL (the courier). This was never done. I had to call Revibe again and it was explained to me that I could return the device (“no questions asked”) within 10 days but after that, any issues thereafter would be warranty claims with turnaround times of 12 – 14 days. I decided to return the device (it was well within the 10 day period), as the warranty claim issue would not be beneficial to me and I’d have no recourse with a faulty device. I logged a new claim. I then got an email asking for video evidence to log the claim and I sent it. I then got a message to say DHL will collect. Two days later and still no collection from courier, DHL. After phoning REVIBE (all these calls at my expense) they then sent me the waybill. I was then told that I have to print the waybill twice and I have to phone DHL to arrange collection. I don’t have a printer. I had to ask a neighbour to print it for me. I then called DHL as instructed by Revibe and DHL advised that there must be a returns invoice. I had to call Revibe again to arrange for the returns invoice. Revibe eventually sent me the returns invoice – for ME to print for the courier. More costs for me. I then had to call DHL again to confirm I have the returns invoice and they then sent the courier. The device was then taken by DHL and after that I received an email from DHL asking ME to pay import duties to Dubai in the UAE. I called Revibe AGAIN (at my expense) – who advised they will sort it out with DHL – which they then did. It appears that Revibe was stalling the return within the 10 day period – If I did not push this, the 10 day returns period would have come and gone, leaving me with no recourse. This leads to Issue 2: Unauthorised overseas purchase charge The day after order was placed, I noticed an overseas purchase charge on my bank account for the purchase. I then queried this with Revibe on the app, as the order was placed with Revibe South Africa. The contact person at Revibe said that I can claim a refund for the overseas purchase debit but I have to send them proof when I get my bank statement. This was NOT DISCLOSED by REVIBE SOUTH AFRICA and this was not authorised or approved by me as I bought the device from REVIBE SOUTH AFRICA, not from overseas. I did express all this to Revibe and their representative, Shehab Eldin from the Revibe Customer Experience Team sent me emails saying he could not reach me on the phone – although I never had any missed calls. He insisted that we need to talk to discuss the issue. I called today and spoke to him and he said that "the bank charge has nothing to do with Revibe, so it is not their problem however, Revibe is willing to NEGOTIATE with me and refund me more than the overseas purchase charge – an amount of R300, ON CONDITION that I retract my post on social media regarding my experience with Revibe. I will not be bribed - I told him I only want my un-authorised overseas purchase charge refunded, and I was not going to remove my comment on social media because it is all true. I received an email late this afternoon from Shehab Eldin from the Revibe Customer Experience Team advising that they retract their "act of goodwill of the offer of R300". There was no act of goodwill. This was a bribe in any language. Don’t waste your time or money with Revibe – you will be left in the lurch. I would like to add that dealing with the courier, DHL (that Revibe use for services) has been very positive - the issue is not with DHL - DHL have been professional and helpful through all of this. The issue is with how underhanded Revibe is. I feel that people should know how ************ Revibe is - before they part with their hard earned money. I have kept all the written communication with Revibe and am happy to share it.
0 replies
3 months ago
MAKRO SERVICE NON-EXISTENT
Reasons why MAKRO service is POORLY rated? No resolutions from complaints to MAKRO: 1. Formal Complaint Emails sent to MAKRO (22/12/2025; 03/01/2026; 04/01/2026 and 07/01/2026) - NO RESOLUTION 2. Two Hello Peter reviews submitted (29/12/2025 & 06/12/2025) - NO RESOLUTION 3. Have sent over TWENTY whatsapp messages to MAKRO to complain and request for MAKRO management to phone me. - NO RESOLUTION STILL NOTHING HAS BEEN RESOLVED after all this time. What would it take for MAKRO to resolve this?
56 replies
3 months ago
Shocking service from Makro
Second complaint on Hello Peter First complaint was not addressed by Makro. I have asked countless times to be phoned to resolve this. I have submitted complaints via whatsapp and email too - still unresolved. BROKEN MERCHANDISE 1 x Condere fan broken (part does not fit). I want a refund. ITEMS NOT RECEIVED 4 x extensions (part of Condere fans special) not received - I want this to be delivered asap INCORRECT ITEM RECEIVED 3 x duffelbags ordered - wrong colour received (red bag not received - instead black received). I want an explanation. Poor service. Makro to phone me to resolve this. 0832677656
56 replies
4 months ago
Never buy from MAKRO Online!
Don't buy from MAKRO Online ever! Worst EVER service delivery. One order placed and got some damaged items (cannot be used), some items not received at all (that was part of the order special), some items of the order that I received was not what I ordered. I have lodged countless queries on whatsapp and sent emails, yet NO useful assistance received, yet they were paid for the order. POOR POOR POOR "SERVICE" I keep getting generic responses but nobody assisting effectively. Have requested a call-back to resolve at least TWENTY TIMES. NO ASSISTANCE RECEIVED.
56 replies
5 months ago
Poor service from Liberty Life
Poor service from Liberty Life. No response after 3 requests. Please confirm that the debit order has been cancelled (last debit order should have been 1 November) - Liberty Life Retirement Annuity # 0023268117
53 replies
6 months ago
Poor service delivery from Old Mutual
Poor service delivery from Old Mutual Several requests sent for feedback with nil response We require the proof of payment - this has been requested several times Broker Service Centre REF [BSCDNB28974689]
106 replies
6 months ago
Consistent poor service delivery from Liberty Life
Unacceptable service delivery from Liberty Life. Several emails sent and still no feedback. After requesting crucial information several times, several emails sent, lodging formal complaints, speaking to someone in complaints, Liberty still has not supp**** the information we require to service our client. Due to poor service from Liberty we have failed in our SLA to the client (which is your client too). These service levels are unacceptable in the industry and times we live in. It is not possible to phone Liberty Life and get the information telephonically as out of experience, calls get cut, operators are not interested and it is generally a waste of time phoning.
53 replies
8 months ago
Poor service from Sanlam Life
Several requests submitted - no feedback. Either the emails are not being read or there is some disconnect.
53 replies
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1 Star
79 (100%)