ML
Marike L
Active since Mar 2018
4
Reviews
0
Industries
Reviews
4 reviews62 months ago
The WORST Online Shopping Experience
I placed an order and paid on 18 January 2021, but still haven't received my delivery or any other correspondence. After I reached out to them on 9 Feb via Live Chat, Karabo told me that the product is out of stock and I need to forward my details to their payments department. Needless to say, to date, I have sent 4 emails to that address with NO RESPONSE. Also, after submitting my first of three support tickets on 9 February 2021, I received this automated message: "We will get back to you within 8 business hours (Monday - Friday 8 am to 5 pm)". To date, over 150 business hours later, I haven't heard from them. Further, I've phoned them at least 25 times in the last two weeks, but was only able to reach a human twice. On both occasions, I requested a refund as soon as possible, and was told by Tsholo I would receive an email a few minutes after the call to confirm the date of my refund. Up to now, I've yet to receive the goods I ordered OR my refund, or any non-automated emails for that matter! MR SHOPPER, If you take my money, please have the integrity to deliver what I paid for or at the very least, refund me.
0 replies
88 months ago
Top Quality Jewellery
Cape Diamonds' offers top quality handcrafted jewellery! They understand the clients needs and how important the purchase of engagement rings are. Their friendly staff go the extra mile to help clients make informed decisions.
0 replies
90 months ago
Terrible Service
My mobile line has been suspended for the past 2 months due to the incorrect debit order details being used. After I rectified the matter the outstanding amount was eventually debited from my account last week Thursday (15 Nov.) at around 6AM. I phoned your call centre on Friday to get an update on when my line will be restored, to which the operator answered I must wait until Monday (yesterday). Monday I phoned the call centre, as my line was still suspended. The operator told me I should wait until Tuesday (today) for it to be restored. It is now Tuesday and my line IS STILL SUSPENDED. I am paying for a service that I am not receiving. From what I can understand the debit order was successful, but the collections department needs to allocate the funds in order for my line to be restored, but this is not being done. The lady that assisted me today was brilliant and so helpful, but it seems like someone in your collections department is not doing their job. PLEASE rectify the situation as soon as possible.
210 replies
98 months ago
Poor customer services and no product delivered
At the end of January 2018 I went to Telkom Blueroute in Cape Town to open a new cellphone contract. I filled out all the necessary documents. The phone I wanted, the new Samsung A3 was out of stock, so they had to order it for me. When I asked how long before I can expect it, I was told that the phone should arrive within a week of two. I was happy with the service I received. I patiently waited, about 3 weeks passed and I hadn't hear from them at all. I then went in to the shop and was told that no new stock had arrived. Then, after not hearing anything from them as to why my phone is not there yet, I went in to the shop again about 2 weeks later. A consultant told me that the store is over their budget and thus can't receive any new stock and this is why my phone wasn't there yet. He mentioned that I can take my documents to another store to start the process there, but I said I choose not to, as I this isn't convenient for me. Since then I haven't heard from them at all, and during this whole time I have not once received a phone call, message or email and yet they have all my details on the form I filled out. It is now almost the end of March, almost 8 weeks after I filled out the documentation and still no news from them. This is below average, pathetic service. More than three of my family members are Telkom clients and highly recommended me to switch from my current service provider to Telkom, I am now however doubting if this is the right thing to do. I would appreciate it if someone at Telkom could please let me know what is going on and why I haven't received any communication from them yet.
106 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)