JV
Jada V
Active since Mar 2018
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Wonderful Service
I had a really positive experience with the National Financial Ombud Scheme. They got back to me very quickly and were clear, professional, and informative throughout our communication. I felt reassured by the way they explained the process and took the time to ensure I understood my options. It gave me confidence knowing that they are committed to helping find a fair resolution to my case.
0 replies
2 months ago
Cell C Refuses Refund for Unauthorized Contract – Withholds Call Recording & Contract
I am extremely disappointed with Cell C and how this matter has been handled from start to finish. In June 2023, I agreed telephonically to a handset-only contract. I did not knowingly agree to, request, or use a Cell C SIM card, data service, or mobile contract. For approximately two and a half years, I was billed monthly for a mobile/data contract that I did not knowingly agree to and never used. When I queried the charges: I was told the contract had been cancelled, yet billing continued I was later told the charges were for “data usage,” despite me never using a Cell C SIM I repeatedly requested the contract and call recording (now more than four times) — Cell C has still not provided them Cell C now claims that: A call recording was “reviewed internally” The cancellation terms were “clearly explained” The January 2026 debit order was “valid and enforceable” No refund is due However: No contract was ever sent to me No statements or invoices were provided during the contract period The call recording they rely on has never been shared, despite repeated requests Cancellation was confirmed to me, yet billing continued Customer support has been extremely poor: Emails were ignored No documentation was provided when requested Despite unresolved complaints, I received automated “How was our service?” emails Cell C’s position appears to be that internal review alone is sufficient, without providing proof of informed consent to the customer. I strongly disagree. Due to Cell C’s refusal to provide evidence or resolve the matter, I have escalated this dispute to the relevant regulatory bodies, including the Ombudsman and the National Consumer Commission. I would strongly advise other consumers to: Insist on written contracts Request and keep statements Monitor debit orders closely This experience has been exhausting, unnecessary, and completely avoidable with transparency and proper customer care.
1064 replies
2 months ago
Unauthorized Contract, Continued Billing & Extremely Poor Customer Support
I had an extremely frustrating and unacceptable experience with Cell C. I signed up telephonically in June 2023 for a handset-only contract. I did not agree to, request, or use a Cell C SIM card, mobile number, or data service. Despite this, I later discovered that I had been signed up for and billed for a Cell C mobile contract that I never knowingly agreed to and never used. Customer support has been completely unhelpful, specifically Tshudi Mamabolo: They refused to provide the contract or call recording, despite multiple requests I was told the contract had been cancelled, yet I was still charged afterwards Emails were ignored, yet I continued to receive automated “How was our service?” emails No statements or invoices were sent to me for years, only provided much later after escalation Being told that terms were “explained telephonically” is not acceptable when: No documentation was ever provided The service was never used Requests for proof of consent were ignored This experience shows a serious lack of transparency, accountability, and respect for consumers. I have now escalated this matter to the relevant regulatory bodies due to Cell C’s failure to resolve it internally. I would strongly caution others to carefully monitor their accounts and insist on written contracts and statements.
224 replies
3 months ago
******** Charges After Contract Expiry
I took out a Cell C contract in June 2023 for a Samsung handset only – no SIM card and no Cell C number. The contract was for 24 months and ended in June 2025, with the phone fully paid. Despite this, Cell C continued charging me for six months after the contract ended. When I queried it, I was told the charges were for “data,” which makes no sense since I don’t even have a Cell C SIM. I was also told it was my responsibility to cancel a fixed-term contract that had already expired. I never received any statements or communication from Cell C. This experience has been frustrating, unfair, and poorly handled.
392 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)