LM
Lungile M
Active since Apr 2018
2
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Reviews
2 reviews12 months ago
Vodacom insurance is a ****
I am highly disappointed in the service that I received from the Vodacom insurance company. I have been dealing with one claim since last year November. Booked my iPhone 12 in for repairs as the screen was broken. After 3 months of the device being brought back because the icloud was still linked even after it had been removed from the device I was approved for a replacement device. I then contacted the insurance company stating that I would like a new device and would like them to remove the IRD status inorder for neto pay the betterment fee and access fee. The lady I spoke to advise that the IRD status has been removed and I should wait in store for it update on the system. Instead the status of my claim changed to declined and was advised that the short needs to resend the device for repairs in order to get a new quote for a new phone. The device has been sent in more than 6 times already and I currently do not have a phone but insurance has been debiting with no disturbance.
117 replies
98 months ago
Out of sight out of mind
My name is Lettie Sekgapane. I am a 34 year old female, currently uneployment. I worked for Four seasons Westcliff hotel in 2015 and resigned in November 2016. In December 2016, i started enquiring with the above mentioned company about my pension funds. In 2017 October i followed up concerning the issue, constantly contacting the HR manager, but was informed that the HR offical had resigned and i should send new pension claim forms to reapply. On the 5th of March 2018 i personally went to the company to refill in the forms for my reapplication as i was requested to and was given the assurance that the forms will be sent to the pension fund company (MNG PENSION FUND COMPANY). Today, the 5th of April i telephonically contacted MNG company to find out the progress on my claim, and i was shocked to learn that the company has never received any of my stated claims. It is with disbelief and shock that there are companies who still treat ex employees in this kind of manner. What is more disgusting is when i was informed that the person who was helping me resigned, this means the company has no systems in place which deal with matters that concern their employees pension funds. I hope this complaint will be treated with utmost importance and urgency it needs after 2 years post resignation, from the company. For more information please contact me on the following number: **********
0 replies
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