YB
Yaseen B
Active since Apr 2018
3
Reviews
0
Industries
Reviews
3 reviews38 months ago
Unprofessional. Unknowledgeable.
Byconcept Café in Kloof Street has really terrible, unknowledgeable customer service staff! I bought a Wikideals voucher, lekker two courses for birthday celebrations, you know. I love a good deal! I studied the T&Cs, cos that's what I do, and it says that I need to call to make a booking. I call way in advance (which was a struggle every time cos apparently they have network issues) and the lady on the phone says I need to call on the day that I want to come. The day arrives and I call as soon as they open (again, a struggle - I wasted at least R50.00 on airtime) and I'm told I need to make a reservation via WhatsApp. I do that and they take forever to respond. They also don't respond to DMs on Facebook and Instagram. They finally respond, but then they say they don't do more than 4 (four) WikiDeals bookings on the weekend and they've already booked 4 people. This was NOT mentioned on the T&Cs. I studied it, remember? I also wasn't told this when I got through the first time. They know they're in the wrong cos AFTER our conversation, they post to their WhatsApp status this newly-created T&C (sarcasm) It was really difficult talking to these people as they had very little knowledge of the rules of the restaurant or the reasons for them. I mean, they weren't even communicating with each other. There was also never an authoritative person who I could talk to. Just in general, an extremely unprofessional service staff. I always preach the importance of supporting local, but I don't think these people deserve any support. They don't care about customers.
0 replies
38 months ago
Unprofessional staff
Terrible, unknowledgeable customer service staff! Nobody answers phonecalls. Nobody replies to DMs. Nobody replies to WhatsApp. No communication between staff. Rules made up on the spot.
0 replies
98 months ago
Pathetic, unprofessional service
All I wanted to know was my Credit Status. I was told it would take 2 to 3 working days for me to be notified of my status, it has been an entire working week now, but nothing. I understand that Game (internally) couldn't assist queries regarding my account, and I would have to be referred to the Call Centre... But I have never received service this pathetic from a major establishment such as this one. I was literally transferred between departments a total of 9 times! Reception to Cell Phone to lord knows where. Pauline or Colleen was the person who literally called me "Baba" when dealing with me, hung up on me 3 times, interrupted me while I was speaking and was chewing gum while talking to me. I still do not have the number to RCS's call centre and I still don't know the credit status on my account.
53 replies
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1 Star
3 (100%)