SB
Shannon B
Active since Apr 2018
3
Reviews
0
Industries
Reviews
3 reviews27 months ago
Disgusting service at Linton Grange Spar
On 26 Jan 2024 I shopped at that particular spar and spent +- R700, off I went and continued my shopping, found myself at Spar in hunters retreat and purchased the Spar brand Canola oil. I managed to find canola oil.cheaper at checkers, bought it with the intention of returning the spar oil. Linton Grange is closer to where I live and shop there frequently. Needed to purchase dough and pay my municipal account, so decided to take the oil back to Linton Grange. The oil went from the cashier,the supervisor, the floor manager and assuming the store manager whom all refused to take back the oil, the one manager was willing to take it back if I was going to be taking something else to the same value, keep in mind I had proof of purchase as well. I was appalled at that service because they blatantly told me that I need to return the unused, unopened oil to Hunters Retreat where I purchased it. Not taking into consideration that I had already purchased from their store earlier on , I paid my municipal account at their store and was going to purchase bread dough! They refused to refund me R70 instead insisted that I return to the store where I purchased the oil. I'm a customer, purchasing a branded spar oil, it's not for me to consider whether it's a franchise store, same owner store etc...I have never been told this hogwash at the other retailers( which mind you is my first preference to shop at) I have bought and returned items even non branded items and the hyper or smaller stores always assisted! I'm utterly appalled at the service I received today and it will take alot for me to step foot in that store again!
0 replies
66 months ago
Disgusting Mr Price Online service!!!!!!
I received appalling service from Mr Price online support. On 6 November 2020 I created an online profile, placed an order and made an online order. I didn't receive any communication from them and thought I would later on, however i didnt! On 9 November 2020 I phoned the online customer careline and spoke to a particular consultant. She asked me to send thru proof of the transaction. I sent thru a screenshot of my online profile of the transaction and asked her to keep me updated. The next day I phoned her because I didn't receive any communication. She then said that the screenshot is not sufficient and to send proof of payment. Upon asking her why she didnt communicate this to me as I did ask her to keep me updated, her response was that she initially asked for a proof of payment and a screenshot is not a proof of payment! I then immediately sent thru the proof of payment. On 13 November 2020 I still receive any communication from her and decided to phone in again. Her response to me was that I had intercepted her call because she was on the call with another client and that she didn't receive the proof of payment, even though it was reflecting on my side that it went thru. I sent it thru again and asked her to once again keep me updated and to flag me if she doesn't receive it!. Its 16 November 2020 and i haven't received any communication from her or any representative from Mr Price. To what was supposed to be a quick, efficient and easy shopping experience to my dismay turned out to be the complete opposite. That service shouldn't be offered if there is glitches in the system! As for the nonchalant pathetic service from that consultant is downright disgusting! She shouldn't be put in a position that shes clearly incapable of fulfilling because she hasn't once out of her own communicated to me or tried to reach out to me. So what is her purpose as she hasn't attempted to resolve my query! I am highly annoyed and disgusted with this level of service and wont make use of this service again! I will be highly surprised if a competent Mr Price representative will make contact with me to try to resolve my query!
56 replies
97 months ago
highly disappointing service from vodacom!!!!!
I'm extremely unhappy with the level of service from vodacom. Last month I foned them to find out when my contracts come to an end, and informed the consultant that I wouldn't be upgrading my line. He said it's ok then I will continue with the current deal on a month to month contract and from May 2018 he can offer me a great deal for being a loyal customer. He said I would pay R130 and get R200 airtime and 2 gigs of data for the next 2 years, I still asked him if he was sure because that sounds too good to be true, however he assured me it was! A month later I received a call from a vodacom consultant to find out if I was happy with my new contract. Now shocked I asked what new contract, only to tell me that he upgraded me to a 2 year contract whereby I get R220 airtime. Which of course is not what I agreed upon. Foned in and a stunning guy tried to help me but couldn't because he wasn't from the upgrades department. He handed me over to another person( of which I can give you a name) he said he was to listen to the recordings and contract me within a half an hour. An hour and a half I still didn't get a call, sms or an email. When I tried phoning back the upgrades department, which I had to do three times. Firstly they dropped my call, secondly they were trying to find the guy who assisted me and thirdly they didn't know him and couldn't let me speak to a team leader because they leave at 5 and I must be patient because if he said he was going to phone, he will because only a team leader can authorize to listen to voice calls. My concern is that if he said he was going to call, then call and keep me updated. And to top it off I didn't agree to the current upgrade!!!!!
106 replies
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