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stephanie D
Active since Apr 2018
6
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0
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6 reviews52 months ago
With Old Mutual you must still pay for the deceased for 6 months
I had 2 policies with old Mutual for my granny. 1 policy was 10 months old, thus I claimed from the paid up one when my granny passed away. The second policy kept on deducting 3 months after her death and old Mutual refuse to refund after submitting proof of deduction. Old Mutual have a tendency to post on hello Peter, thank u for feedback a consultant will be in touch shortly. I have submitted several complaints, I was phoned once. The lady was going to phone me back after investigation and she never returned my call. Old Mutual only make empty promises. I have currently funeral covers with them and pay monthly R820. I would rather advise people go to your bank and take out policies there. Old Mutual is misleading, and lying to clients. They forever have a story to spin
265 replies
52 months ago
OLD MUTUAL WORST SERVICE PROVIDER- STEALING FROM THE POOR
I lodged a complained 2-3 months ago on this page. Old mutual was quick and easy to respond to sort of clear their company name on this page, to show they are dealing with complaints. They are not, they are diverting complaints to people who don't have a clue what they are doing. They think we are stupid and must accept excuses such as :we will get back to you: 3 months later. I emailed (Arbitration Complaints Management <arbitrator@oldmutual.com>) and had various people replying from this email. I was in contact with Andrea van Zyl as well as VUYANI NTANTISO . Neither one of them followed up to see if the matter has been resolved. The one went on leave, the other take over, after a few emails was exchanged regarding who the insured benefit is that i am disputing, Old mutual goes quiet. They ignore emails and don't respond at all. Juts a pity i cant get hold of the CEO
53 replies
54 months ago
BAD SERVICE OLD MUTUAL
I have had the worst experience with Old Mutual with a death claim. I have been on the line for 2.5 hours with Old Mutual and nobody can assist me I had a R10 000 claim and only R9240 was paid out, and nobody seems to have an explanation for that. I also received an sms for a R250 EEZI voucher, once again the contact number is congested 0860001919 Old mutual went from bad to worst
293 replies
59 months ago
Shoprite pelican park- misleading with price tickets
I went to shoprite to buy pampers which was advertised for R99 on the shelf. The description was Pamper disposable nappies/ pants with all different pack sizes When I got to the till the cashier told me that the price don't go through. She then called one of the managers, who then said that nr 5 pants is not on the list. (Not according to the G7 shelf label) I know you price you see is the price you pay within reason A tall muslim guy who is also a manager came and just said "no not that one" without having to explain as to why the shelf edge ticket and the advert in the paper is different I am really disgusted with how the matter was treated. Yes shoprite is 5 minutes away from where I live, and yes I might be just 1 customer who would take my money elsewhere. I'm sure another branch would appreciate my few cents that I add to the target.
0 replies
77 months ago
most unethical, dishonest company
I will never advise our people to buy from you. I have been a loyal customer and the one time i had a problem i was treated as ****. I bought a Nike tracksuit at the Wynberg branch. I had the outfit in the bag and only took it out On the day i was going to wear it. On the day when i was wearing it before i left the house i have noticed that it had burned marks on it (similar to cigarette burn marks.) Now i do not smoke so how was that possible. I returned it to the store and the store had to sent it to head office. Head office then responded by saying it is not a factory fault and they not going to exchange it for a new one
0 replies
88 months ago
Home Affairs Wynberg Manager needs people s****s training
I went to home affairs to get an id at 04h30. While waiting in the que I stepped out of line to get something to eat as I'm on strong meds. I told the people infront and behind me (asking them to keep my spot). When I approached the HA consultant he said well just go stand at the back of the line. I then asked to speak to the manager Yusuf. He said I must wait 30minutes as he was busy. 30 minutes went pass and still no manager. I went to consultant number 2(Id) he made the time to actually listened and assist me. The lady in photo booth 2 greeted and smiled with all her clients. Why can't they all do it. They need to put themselves in our shoes for once. I'm failing to understand as the HA manager how can you be so unprofessional,Yusuf displayed no emphathy, his face alone showed "you're a problem". We don't come to HA because we want to be here, it is because we must be there. Treat your clients with a little more dignity and respect would've been highly appreciated. Yusuf should really work on his people s****s. His expression on his face alone make people not want to approach him. Maybe a little office for complaints/ compliments would assist as it is not a nice experience been insulted infront of 50+ people
0 replies
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6 (100%)