ST
Speed Trainer
Unclaimed Business
ST
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDT
SC
MB
Michelle B
1 reviews | Active since Jan 2020
6 Dec 2020, 10:22
Went the extra mile.
Excellent service from Margo @ Cape Gate branch from start to finish.
Helpful (0)
|Replies (0)MB
Michelle B
1 reviews | Active since Jan 2020
6 Dec 2020, 10:22
Went the extra mile.
Excellent service from Margo @ Cape Gate branch from start to finish.
0
Replies (0)JG
Jaydine G
1 reviews | Active since Jan 2020
6 Jun 2020, 13:28
Fraudulent collection
I made a Lay Bye at the Belhar store in December 2019. Due to lockdown I never went to take out my Lay Bye during Narch 2020. I then went to the store during this week to cancel Lay Bye , I was then told the Lay Bye has been taken out , but I had both slips with me. It turns out they gave my Lay bye to my exboyfriend who didnt have any proof of this lay bye but he gsve my details and based on that he got my lay bye. The store manager now is telling me they only help people with slips, but how is that possible when I gad both slips the whole time. Im disdapointed with this kind of service because Im being given the run around. I went to SAPS they said the store should open a case againts the person who collected my lay bye, but the store manager is rather telling me I should contact their head office. Isnt it their responsibility to ask for proof of lay bye and identification upon collection. How do iI get my money back from this store?
Helpful (0)
|Replies (0)JG
Jaydine G
1 reviews | Active since Jan 2020
6 Jun 2020, 13:28
Fraudulent collection
I made a Lay Bye at the Belhar store in December 2019. Due to lockdown I never went to take out my Lay Bye during Narch 2020. I then went to the store during this week to cancel Lay Bye , I was then told the Lay Bye has been taken out , but I had both slips with me. It turns out they gave my Lay bye to my exboyfriend who didnt have any proof of this lay bye but he gsve my details and based on that he got my lay bye. The store manager now is telling me they only help people with slips, but how is that possible when I gad both slips the whole time. Im disdapointed with this kind of service because Im being given the run around. I went to SAPS they said the store should open a case againts the person who collected my lay bye, but the store manager is rather telling me I should contact their head office. Isnt it their responsibility to ask for proof of lay bye and identification upon collection. How do iI get my money back from this store?
0
Replies (0)DW
Dwight W
1 reviews | Active since Jan 2020
23 Dec 2019, 12:09
Awesome Customer Service Ladies
I just want to say thank you for the two ladies at Speed Trainer at the Cape Gate Branch, (one-floor sales lady) & the point of sales lady who assisted me with my exchange of takkies that was a bit small for my daughter after months of lay-buying it for her... The takkie was a pair of Jordans white & rose gold in color and was one size small for her as it was hurting her when she decided to show off her takkies last week, she could not understand why...fitted her ok the day of lay-buy, months went by and only collected it in the beginning of Dec. I decided not to allow her to make use of the takkies and to return it last week Thursday at the Cape Gate Speed Trainer Branch again, I really expected a negative response or a fight which I prepared myself when stepping into the store... but with a Smile coming my way and asking how can I be of any help and explaining to her what my concern is, she politely took the bag out of my hand and ushered me to the Point of SALE lady which was even more politely to assist me. You know what, at that point, they both broke my anger and bad vibe to only smile back at them as I was shocked/surprised by their kindness and friendliness with Customer Service. No questions asked, was just asked: "Can I bring you another style and color in a bigger size"? The ladies also gestured me to take an extra half size in it just in case. If my daughter is not happy with the size/style or color she can bring it back to Cape Gate or to another branch closer to us. I was so happy to leave the Store with a smile and knowing I felt like a King too. Thank you, I did not get the two ladies' names...but they know who they are.
Helpful (0)
|Replies (0)DW
Dwight W
1 reviews | Active since Jan 2020
23 Dec 2019, 12:09
Awesome Customer Service Ladies
I just want to say thank you for the two ladies at Speed Trainer at the Cape Gate Branch, (one-floor sales lady) & the point of sales lady who assisted me with my exchange of takkies that was a bit small for my daughter after months of lay-buying it for her... The takkie was a pair of Jordans white & rose gold in color and was one size small for her as it was hurting her when she decided to show off her takkies last week, she could not understand why...fitted her ok the day of lay-buy, months went by and only collected it in the beginning of Dec. I decided not to allow her to make use of the takkies and to return it last week Thursday at the Cape Gate Speed Trainer Branch again, I really expected a negative response or a fight which I prepared myself when stepping into the store... but with a Smile coming my way and asking how can I be of any help and explaining to her what my concern is, she politely took the bag out of my hand and ushered me to the Point of SALE lady which was even more politely to assist me. You know what, at that point, they both broke my anger and bad vibe to only smile back at them as I was shocked/surprised by their kindness and friendliness with Customer Service. No questions asked, was just asked: "Can I bring you another style and color in a bigger size"? The ladies also gestured me to take an extra half size in it just in case. If my daughter is not happy with the size/style or color she can bring it back to Cape Gate or to another branch closer to us. I was so happy to leave the Store with a smile and knowing I felt like a King too. Thank you, I did not get the two ladies' names...but they know who they are.
0
Replies (0)sD
stephanie D
1 reviews | Active since Jan 2020
10 Dec 2019, 09:03
most unethical, dishonest company
I will never advise our people to buy from you. I have been a loyal customer and the one time i had a problem i was treated as ****. I bought a Nike tracksuit at the Wynberg branch. I had the outfit in the bag and only took it out On the day i was going to wear it. On the day when i was wearing it before i left the house i have noticed that it had burned marks on it (similar to cigarette burn marks.) Now i do not smoke so how was that possible. I returned it to the store and the store had to sent it to head office. Head office then responded by saying it is not a factory fault and they not going to exchange it for a new one
Helpful (0)
|Replies (0)sD
stephanie D
1 reviews | Active since Jan 2020
10 Dec 2019, 09:03
most unethical, dishonest company
I will never advise our people to buy from you. I have been a loyal customer and the one time i had a problem i was treated as ****. I bought a Nike tracksuit at the Wynberg branch. I had the outfit in the bag and only took it out On the day i was going to wear it. On the day when i was wearing it before i left the house i have noticed that it had burned marks on it (similar to cigarette burn marks.) Now i do not smoke so how was that possible. I returned it to the store and the store had to sent it to head office. Head office then responded by saying it is not a factory fault and they not going to exchange it for a new one
0
Replies (0)CS
Candice S
1 reviews | Active since Jan 2020
27 Feb 2019, 13:34
BAD Service & Breech of Contract
I'm disgusted by the fact that Speed Trainer Somerset West has sold my lay-by whilst I was still making payments well within the time-frame. Yesterday, 26 February 2019, I went to redeem my lay-by, only to find that they couldn't locate my shoe, and that it had been sold. I've spent 3months paying this off, only to leave empty handed. I am disgusted in the negligence you've portrayed and now I cannot find the size I require anywhere.
Helpful (0)
|Replies (0)CS
Candice S
1 reviews | Active since Jan 2020
27 Feb 2019, 13:34
BAD Service & Breech of Contract
I'm disgusted by the fact that Speed Trainer Somerset West has sold my lay-by whilst I was still making payments well within the time-frame. Yesterday, 26 February 2019, I went to redeem my lay-by, only to find that they couldn't locate my shoe, and that it had been sold. I've spent 3months paying this off, only to leave empty handed. I am disgusted in the negligence you've portrayed and now I cannot find the size I require anywhere.
0
Replies (0)aU
alfonso U
1 reviews | Active since Jan 2020
12 Dec 2018, 10:51
kak service
i have the most kak service at this shop at eersterivier even the shop manger is soo unprofessional y dont they just close there doors or get new staff **** they need too learn custermors service no wonder the other shoe shops is makin more money then them an is more friendly
Helpful (0)
|Replies (0)aU
alfonso U
1 reviews | Active since Jan 2020
12 Dec 2018, 10:51
kak service
i have the most kak service at this shop at eersterivier even the shop manger is soo unprofessional y dont they just close there doors or get new staff **** they need too learn custermors service no wonder the other shoe shops is makin more money then them an is more friendly
0
Replies (0)