DW
Dwight W
Active since Oct 2018
20
Reviews
0
Industries
Reviews
20 reviews9 months ago
Quick Excellent Service
I recently had a motorcycle accident. It is a great privilege to have Outsurance as an insurance agent. You have the utmost customer service skills and dedication to your job. I can’t thank you enough for the effort, skills, and patience you have shown in dealing with a very trying situation and in taking my family’s and my interests to heart the way you have. Other people should be as lucky as I to have an insurance agent with as high a degree of competency as you.
56 replies
45 months ago
NetFlorest Achieving your potential
NetFlorest always seems to amuse me with their friendliness and same-day deliveries. Make sure someone receives a smile before the end of the day. Thank you for making them feel special as promised.
0 replies
49 months ago
I should take Clientele to Court
Listen to this utter nonsense from Clientele... ......................................................................................................................................................................... We’ve been trying to get hold of you However, we have not been able to get hold of you on 0722995831 and 0746152735 at 16h48 on the 23 March 2022. We want to resolve your query as a matter of urgency and request that you please make contact with us on the details provided on the email. Thank you for your email. We acknowledge your cancellation request. We at Clientèle understand the financial impact which COVID-19 has had on individuals and the economy. Clientèle has the following options available to you as a valued member so you retain your cover with us: We can remove the annual increase from the policy - your premium and cover amount will remain unchanged We can also reduce the premium and your cover amount We can remove your premium from our billings process for one month only If there is a family member that is able to assist you with making the monthly contribution, please notify us Kindly note that should we not receive feedback from you within 48 hours, we will proceed with your cancellation request. 😨 ARE YOU SERIOUS with the following STATEMENT! 😨 Did we plan this? Please note should an Insured Life who has been fully vaccinated via an approved Vaccination scheme against COVID-19 pass away during the waiting period, we will pay the total funeral benefit amount subject to meeting all other requirements of this policy. Please refer to your Policy Schedule. LMAO!! even if you had your policy years before the COVID-19 Pandemic? ....................................................................................................... 🤣My response to Clientele Legal... Good day, That has been always a problem to me...never to get hold of me...easy said and done. Thank you, but no thank you. I have been with Clientele for over seven years...not for one claim was I assisted or helped with when I needed it the most for the last couple of years. I have spent so much money via Clientele debit orders close to TWELVE THOUSAND RANDS a year. What did I get out of it? Only over Three Thousand Rands payout for the Five Years Free Claim Bonus. The times I did not have an income, yet Clientele's debit orders were deducted with no FAIL...thanks to a loyal family member. I should be the one Taking Clientele to court for not complying with their Adverti*****ts and Statements where they say that they are there to HELP you when you are in need of legal assistance. But they never did for me. Was easy to debit the money from my account, but never did they come through for me. I have lost so much, and I can't see why I must continue with Clientele any further.
127 replies
61 months ago
Weak/Poor Traffic Law/Officials in RSA
Whom do you complain if the Law Enforcement/Traffic staff personnel does not comply with the Road Users not obey to the rules of the road? I am so furious regarding traffic offenders/taxis just get away with the way they drive upsetting other road users on a daily basis on my way to work & home... driving in the yellow lane to avoid traffic, using the left/right turn as a straight line. Taxis stopping without signaling or sudden stops. Stops at a turn-in blocking the other road user from turning or moving. Avanza's just stop and pick up at no bus/taxi stops, standing on the corner picking up passengers or waiting on passengers whilst blocking traffic. Vehicles daily on the road with no tail lights or just parking lights, some do not even have lights at all... just hazards flashing. Guess what, they still driving on the road today, I see them every day. What really ****es me off is that there are Traffic Officials/ Law Enforcement & Metro Police vehicles driving past them, not doing anything... thus the reasons they as the taxi drivers just do what they want. Our Law is WEAK, officials do not know how to handle RSA road users who do not comply after many offences/fines issues. Impound their vehicles, what are you waiting for? Waiting on someone to lose their lives 1st, accidents to happen? No wonder we have so many death toll accidents on our roads, innocent people dying daily. I have sent numerous emails to WCG regarding these issues and video clips from my dashcam. No one ever came back to me. Phone calls made to Law Enforcement Call Centre, only just to receive Reference numbers, but no action taken. The same goes for the City Council, who report theft from parks/ roads of fence & cables being stolen daily. Roads are dark in the morning, you too scared to pull over when something is wrong with your car but rather drive further where it's safer to do so. Even street light poles are being removed/stolen these days. Is anyone doing anything about it? NO, NO, NO...getting paid huge sums of money from our tax money for doing nothing. Been months since we've been sitting without lights down Highlands Drive/R300 and now Morgenstern. Who is monitoring these people/ who is monitoring the City transport being neglected/abused? If I had to be their Transport/Fleet, Management person which is my position at my Company, every month staff would've been dismissed for poor work performance from the GVM sector.
0 replies
65 months ago
Webafrica very bad service and communication
So when you think that your nightmares are over with the one Service Provider...the next one gives you a Berry headach... Basically the same **** just a different day. What the hell...majority of their staff works from home convenience for them and so inconvenience for customers that have to hold on to a line up to 37min. OMG! Their WhatsApp support is just as laim as their call centre. Respond to a Robot agent that can't even assist with your issues or resolve any of it waiting for another agent... I'm so ****ed at these people, my work is standing still at home cause someone was to lazy to ask where does Mr Wright lives, am I the contractor at the right correct address or even phone the client before deciding to go to the next client. Crescent and Close are two different sections of a road. Yet, no one phoned nor emailed me...we see that your line is not active yet...blah blah blah. If this is the way from the starting point...how is it going to be going forward, wait...scratch that question. Might just be disappointed.
0 replies
65 months ago
Can't get hold of them
Does anyone have an email address where I can get hold of Vumatel? I've tried calling them...lines are congested! really? Need to cancel my activation or order. If I'm unable to get hold of a Service Provider now before my line is even installed/activated, then it gives me a RED flag warning that I'm going to have issues. They quick to ask for payment to start with installations but have no customer service.
56 replies
68 months ago
Not just Poor Service, rather a very shame on you
For all my years being with Car and Home insurance, Discovery Insure just nailed it with being so poor in Customer Service & their slowness in a Theft Claim. Never can it take for them to assist me almost two weeks for my car's x 2 Wheels & Tyres being stolen. I'm the one phone back constantly regarding my claim process... the only time Discovery will contact me is to ask me the same questions over and over what/when & how the theft happened. It's so frustrating knowing you are being a puppet spending airtime and precious time getting hold of a Claims Consultant or some assistants from them. Been cut off so many occasions hanging on a call with all these COVID-19 legislations and delays with answering machines to guide you through all these numbers digits to be transferred. Even worse, you end up answering a voicemail. I know they have all these processes with different claims...but hell no with keeping a client waiting so long because you are working from home. Most companies are being back to the norm since the beginning of August. So do not make an excuse that you are working from home and have limited time and info/resources to work with. I will cancel my Claim and get my own car sorted out. Thank you, but no thank you for your poor Service which will get me no consent. Thought I have made a better choice from the one poor insurance provider to another after painting me such a nice picture to join them, so do not fall for that. Shame on you Discovery, Shame on losing another Client.
159 replies
68 months ago
Incomplete orders / poor service
Good day, I'm pretty sure that I'm not the 1st to complain about KFC Westridge service levels... Last night just after 7 PM, we were carving for KFC HOT ZINGER WINGS or Dunked wings. We ordered via their Drive-Thru and paid/collected our food at the last window...like we always do before we take off or head home, we double-check our Order if it's the correct items in the bag. It was the correct order Items yes and could smell it even. But something told my wife to open it...guess what? We got the leftovers, "Yes, correct, the leftovers. The wings were all small tiny little wings (10) of them, not even one bigger part of the wings. So what we had to do, was to turn around and go back. My wife got out of the car to go inside KFC to return it...they assisted her, no apologies that would've made things a bit better to her as that's the way my wife is. They took back the order from her via the counter, she had to wait on the Kitchen staff to fry other fresh pieces. (10) minutes. Still, no apologies nor extra items were given to us for the inconvenience they have caused. This means and tells us that the Staff just do not give a **** to what they Serve the customers...it's late, they wanna get done and go home (We understand that). If that's the case...please do not take it out on your Customers (Value for money) are what we all expecting. On Sunday (the 13th Sept) we bought lunch from the same KFC in Westridge, everything was forced in x 1 bag, also we did the same but could not get through all the items in the BAG (Bottom), Found out half a km that our dunk wings are not in the Bag, we returned to KFC and the lady apologized as the wings were on the side of the counter and hand it over to us via the Drive-Thru. Again, we had to return to KFC. Service really sucks. They need to get Someone a more skilled Manager in there before that KFC close due to lack of Service (Never a long line at the Westridge KFC) Wonder why...
0 replies
70 months ago
TELKOM Se Mase
Can someone please do something with Telkom, their Service really sucks to below ZERO. Poor Customer Service online / stores due to making you hold on a telephone /cellphone for almost an hour just to tell you...(please hold for Technical Support and wait another 35min to an hour for the Support Dept to tell you you need to activate your SIM at Store... Really? TELKOM could not tell you this over the online purchase or Support. They do not even ask you if there is anything they could help or assist with before transferring a person to another Dept where you wait for another few munites?. We get to the Store, only to know that only x4 Customers are allowed in the store. However, the Branch staff members are about x6 staff members with no social distancing and visors at Counters. (How did they prepare the Store for COVID-19? The TELKOM agent who assisted us (tried to assist us) was not helpful enough, he explained himself over and over with the same reasons to why we can't return our order via Courier through the Branch, but that's what the Support Centre told us... I tried to make him understood that this is why we are here...but he insists that the Branch can't assist us with returning the Order and that we must give TELKOM Support a callback. That's when I really got a bit frustrated with the agent as he could not think to give the Support Centre a call from the Branch. (least we both know where we stand and no one wastes their time running around) After I have raised my voice to him, only then he realised how upset I was at that point. Really, least say or make a statement to let the Customer more relaxed by saying that they will give them a call and listen to what is the proper procedure. (Took him a while to make that decision) Rolling my eyes. After a few minutes making us wait instore, he finally returned to the floor and to us stating that the Support Service are not available on Sunday's. For Heaven Shake, send this guy home before I lose my marbles with him. Then the Support told us this morning, that we can't send the Order back as it would take up to 30 days before it would reach them and we would be liable for the month's payment. (Terms and conditions state that we can CANCEL the order within SEVEN (7) days if we are not entirely satisfied with the product, well...we were not after a day of receiving the order from TELKOM, simple reason to why...waited 55min to get hold of Support to assist with activating our SIM. We had experienced bad Service from TELKOM in the pass...thought they would step up their game after 32 months. Clearly not. I need someone from TELKOM H/O to give me a call back soonest before I send a copy of this complaint via Social Media.
0 replies
71 months ago
No response from Rain Internet Services
A month after Months of complaining of the Internet Speeds of Rain, no improvement in their Service and Support Centre. Customers are complaining and yet no response from the Company... They suggest that you do everything via Support, but they still do not help you. Rather allowing you to wait and wait with no response until you put in another complaint to them. Our speeds dropped from 2 MB/s to 0.247 & 0.489 KB/s for the last 3 months. Rain did nothing to improve their Services. Is there another Company customers can complain about Rain to put a bomb in their Services to make things happen? We are being sucked dry with our monthly payments and no service month to month. Paying for a service and get nothing out from them.
0 replies
Review Distribution
5 Star
6 (30%)
4 Star
1 (5%)
3 Star
0 (0%)
2 Star
2 (10%)
1 Star
11 (55%)