ED
Eric K
Active since Apr 2018
2
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2 reviews21 months ago
I have no internet for 10 days
I have no internet for 10 days. They can not resolve the problem
0 replies
97 months ago
Shocking experiece never again
I Sent my car to The Garage Hillcrest repairs to the engine February 2018. When I went to pick up the car 2 months later and after paying I noticed the windscreen was cracked and the aerial broken off and left on the passenger seat. I pointed this out to the workshop manager during the test drive, he said he knows nothing about it. I made an appointment to see the owner at their premises to discuss the issue with him but he was not available, I then asked to see the workshop manager. BIG MISTAKE. The manager took me outside to my car, pointed at the crack and told me his mechanic did not break the windscreen. I must have it repaired myself. I was not aware that the mechanic was standing behind me. I told him his mechanic is a liar and then a heated argument broke out between myself the workshop manager and the mechanic. I was verbally abused and threatened in front of all the staff by this manager and his mechanic. When I apologized to the mechanic for what I had said to him the workshop manager became more angry and abusive shouting at the top of his voice. He told me to get out of the garage and not come back. I was told to go to a lawyer or any one I wanted to as he will not replace my windscreen. I then left feeling very threatened and humiliated. I later phoned the owner and reported the incident to him. He did apologized for his managers behavior and I was then told to go through my insurance and he will pay the excess. I told him I will not go through the insurance as my windscreen was perfect when I took the car in and I will loose my no claim bonus. To Date I have not received a call to ask if I was happy with my service Apart from that no action has been taken against his workshop manager. Shocking experience.
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