KP
Kim P
Active since May 2018
3
Reviews
0
Industries
Reviews
3 reviews32 months ago
Excellent Service Received @ Bounce Fourways
The kids had an absolute blast. Felicia made sure that they were seen to and properly entertained, and everything was so well organized. Rose also assisted in making sure that everything was going according to plan and kept checking in with me. Thank you so much for your excellent service, it is appreciated.
0 replies
32 months ago
Disappointing After Sale Service - Soulstice Day Spa Siverstar
I visited Soulstice Day Spa at Silverstar Casino on the morning of the 18th of July, my husband and I had a full body massage booked for 9:30am that morning. The actual massages were amazing, and one of the best experiences i've had at a spa, but I have an extremely disappointing after sale experience with them. When we got up to the room where our massages were taking place, the lady realized that i still had my gold chain on, it's a thin gold chain with cross that i never take off, and therefore forgot to take it off when i got undressed. She asked me to remove the chain, and I did so and placed it in the pocket of the spa gown. When we finished, i forgot to take the chain out of the pocket. The following morning on the 19th of July, i called at 9:24am and advised the lady that answered the phone what happened, she said that she will ask them to check and get back to me. I heard nothing all day and decided to phone back the evening of the 19th at 6:04pm, where the lady advised that she still had no feedback but again promised to call as soon as she got feedback. On the 19th of July I also sent a whatsapp and an email at 6:46pm, advising the full story once again, and received no response. I once again called back on the 20th of July at 10:45am, after once again receiving no feedback, and the lady told that she has no feedback and advised me on this day that the laundry gets sent off to be washed, they asked them to check but still await feedback. Another week of absolute silence and I once again called on the 28th of July at 9:45am, Fikile advised on this day that they still received no feedback but she assured me that she will call me back after she spoke to someone at the office to find out if there was any news. To date, no feedback was received. I am completely and utterly disappointed with the the "no response" received from your company. By all means, it was my fault that i left my chain in the pocket, and I have since reached the conclusion that the chain is gone, but some feedback would've been really nice. I explained to them that i had that chain for 24 years, it was a thin gold chain with a cross, that i received as a gift from my parents on my 16th birthday and it really was very special to me. Again, this is not your problem, but the fact that no one had the decency to even call me back to say that nothing was found, is very disappointing and even makes me slightly suspicious as to why no one has called. Like i said previously, i had such an amazing spa experience but will never recommend you, purely because of this. Very disappointing.
0 replies
97 months ago
Pathetic Customer Service - Extremely Frustrated Customer
On the 19 April 2018, I went onto the website www.mustek.co.za and wrote on my very disappointing customer service received from Mustek with regards to our Inverter, to this day, we received no feedback. See below email sent, this is extremely disappointing that this is the measures that we have to go through to get feedback from such a well known company. Good day On the 31 January 2018, Grant Patel (my husband) booked in our inverter, Job number ********** , a few weeks days later we received an sms to say that we can collect. Due to unforeseen reasons and the fact that Midrand is not around the corner, we were only able to collect on the 20th March 2018 where we paid an amount of R3477.00 for work done of the inverter. We then called an Electrician out to install it and it still was doing the same thing. Grant then once again took the inverter back on the 27 March 2018 (Job number ********** ) and a few days later we received a notification that it was once again ready for collection and on the 3 April 2018, we collected. We once again got the Electrician out and AGAIN he advised that it was still not working, the inverter was doing the exact same as it was previously. As you can imagine we are very frustrated at this time: 1. Midrand is not around the corner and neither us work nearby and we live in Little Falls in the Westrand 2. Winter is now here and we will once again be experiencing load shedding with the coal shortage, which will now affect us as we an inverter that is still not working. 3. We have had to pay the Electrician a call out fee on two occasions for him to tell us the same thing both times. We ONCE AGAIN need to come through to your offices to drop the inverter off but before this happens Grant would like to get hold of one of the engineers to discuss the way forward as we cannot be driving up and down like this, it's ridiculous. Grant has called the office on many occasions since the 4 April 2018 leaving messages with the Receptionist, requesting for someone to contact him and we have received no response. He has also sent an email to Rudzani Matidza on the 11 April 2018 and to date she/he has not had the decency to reply to the email or call us back. This is ridiculous customer service and I do not believe that such a well known company can go about treating their clients like this. It is even more ridiculous that we have to go to these measures to get some sort of feedback from you. I have all the email correspondence with proof of the jobs booked and collection details, I also have the quotation issued and any further correspondence mentioned above, please advise if you require any further information. Can you please urgently assist to look into this matter and please note that if no feedback is received I will be taking this matter a step further. Regards Kim Patel Please contact either myself or Grant on the below numbers: Grant: ********** Kim: **********
53 replies
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5 Star
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4 Star
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3 Star
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1 Star
2 (66.66666666666667%)