KO
Kevin O'Hare
Active since May 2018
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Barestep *******
These guys are ********s. I bought a pair shoes months again. BARSA55731.......no communication no reply and no shoes for R1.6k. Absolute *****sters
0 replies
39 months ago
Bullied by an archaic bank with flawed systems
Hi Ishara Look at the rating of your Bank!!!!! Nedbank is an archaic, flawed banking system which is not even close to being a digital or modern bank of this era. I would like you as the head of NRR to perhaps look at your processes. In summary I have had the misfortune of dealing with Nedbank over the last year. I applied for a credit card a In December 2021 approved with a R113K credit limit, I used the funds as that is why I applied for the credit and was sadly mismanaged by Nedbank. Unfortunately your systems pulled in OLD information from a previous Bond account that I had, and I was unable to receive statements. I contacted Nedbank on Numerous occasions to rectify this. This was only applied once I had spoken to a Mr B Kamal (First Nedbank employee that knows his Job). He kindly sent me statements and banking details and account numbers so that I could make my first payment which was R40K. At this stage Nedbank had already handed me over regardless of the numerous Phone calls I made to Nedbank. In addition, Nedbank is somewhat archaic in there communication as they sent a letter via post which took 3 months. Now, Nedbank may have emailed it but they had the wrong or old email address even though I have filled out a new application, so how was I supposed to respond. I filled a case with the Ombudsman, which is still pending, and conveniently NedBank who says they record conversations, where unable to provide information to ombudsman. In Summary, Nedbank has tarnished my credit, I had made an arrangement as I was forced to, Nedbank neglected to update or acknowledge any payments received which I have proof of. Nedbank said that I never made any payments for 12 months which is completely false. I finally spoke to a Mrs Pieters, who again is one of 2 employees that actually know how to do their job and requested a settlement letter. Due to the archaic systems this took more then a week (digital banking era). Once I received this, I paid the account in full on the 4th February 2023. It then took a the best part of a month to receive the Paid-up Letter(digital banking era), thanks to Mrs Pieters diligence. The paid up letter was then submitted to the attorneys appointed (GLA)who knew nothing of the sort as to the arrangement and still to this day are harassing me for the balance. My request is to clear my credit report with experian and other credit bureau's with immediate effect, You have missed used your powers as a bank, and applied a dictatorship type approach rather then questioning your own systems. I have lodged numerous complaints with nothing but an automatic replay. I am not prepared to wait another 28 days to accommodate your very flawed system to receive the updates on my credit report. I expect a response form You or one of your employees in the NRR to notify me that this has been rectified, as well as communication to GLA attorneys acknowledging account closure. Regards
0 replies
47 months ago
Ned banks faulty systems and communication breakdown
Complaint REF:58173703 and SHETIFF PROCEEDINGS : CCHA149468. These guys at Ned bank have had a complete communication break down. I applied for a card in December. I filled in an application with my current details and all was good. In January My Old details from a bond account that I had with Ned bank years ago defaulted my details from then into my profile. I call many times to have my details updated and changed to no avail. Eventually I contact the retail recovery centre and explained the situation. Still to date they have not rectified this even tho the account is up-to-date they have closed it because of no communication which is entirely their fault. I was contacted by a manager in June and was assured that they would rectify this communication break down. I was told not to do anything until he had returned my call. Kamel 031 820 5627 is his profile number and does not answer the phone. Who do I turn to to get this sorted out. Absolutely pathetic service.
0 replies
56 months ago
British airways and ebucks
It is impossible to get hold of anyone to change a flight. I booked on ebucks which they don't give you a portal to change the flight details. I phoned and have been on the phone currently for 30 min and 24 seconds holding for an agent. absolutely pathetic service
0 replies
94 months ago
Incompetent staff and systems
Considering we are in the digital age we are expected to check in on-line and do bag drop off. This would work if kulula would police the lines at check in as when we arrived with our boarding pass in the bag drop off line, there was absolutely no point in doing this as no one had boarding passes and all check in' s where conducted in both lines. Needless to say that at the beginning of a long weekend kulula had very limited staff and where trying to manage the broken conveyors rather then checking people in. We almost missed our flight even though we where standing in the queue 1 hour before the flight which I have proof of. When we eventually get to the front kulula had to phone to check if they could accept our baggage. On the return flight we made a conscious decision not to check in on line as there was no point. We are now sitting in separate seats after a fantastic holiday ruined by kulula. If we are in the digital age why do you not tentatively reserve seats for passengers that have the same booking ref numbers ......or is this beyond you bunch of ludites. Perhaps your systems need to be updated. That was your last chance with me and it is upsetting, because you have previously provided good service. Something has happened in the last year and it needs to be fixed.
0 replies
99 months ago
Absa Bank Credit bureau and complaints line ref 3553363
Absa bank has a ********** complaint centre. I contacted the over a month ago and nothing has been done. They have not updated my credit profile since November last year and unknowingly this actually affects your credit record. I have contacted the bond department, the credit bureau department, gone into the bank and complained on their complaints line and I have had no response. My second reference for my complaint is ********** and having been trying to resolve this since my first mail to them on the 8th March 2018. Shocking shocking service
1 reply
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1 Star
6 (100%)