TO
Trudie O
Active since May 2018
12
Reviews
0
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Reviews
12 reviews11 months ago
*********** Momentum
I moved over ALL my policies to Momentum. I’ve given our Financial Adviser, EVERYTHING that momentum requested. All the forms... completed and signed. Only to find out 6 months later that not ONE DEBIT order went off?? After investigating we concluded that momentum tried to deduct the debit order from an OLD ABSA account which was in my name. This account number has never been given to momentum or our financial advisor or my previous Insurance Company. I never authorised the debit order to go off from this old account. I never signed ANY papers containing this old account number concerning momentum. So now my questions to MOMENTUM which I want answers for, is the following: 1) Where is the authorisation from MYSELF to deduct the money for my policy from my old absa account? (4057384045) I want proof of me signing the paperwork?! 2) WHY was the stack of filled in paperwork sent fully completed by our Financial Adviser - ignored by momentum; containing the CORRECT banking details for which the said policy must be deducted from? 3) WHY is this only brought to our attention NOW - 6 months afterwards? 4) HOW LONG STILL is it going to take for MOMENTUM to sort out this issue? sia@momentum.co.za jasmine.thomas@momentum.co.za
58 replies
19 months ago
BAD SERVICE BEWARE
On the 7-08-2024 two new garage door motors were installed by garagedoorrepairs, the installation was done good and both motors worked perfectly. The one garage door motor then started opening up spontaneously by its own,,. my husband phoned and struggled to get a response. They came out twice to "reset" the garage door, but it is still opening by itself randomly. when we were on vacation a week ago, the door again spontaneously opened. this brand new garage motor started giving problems just a few days right after the installation, please just come and remove it and give us a new one? surely it must still be under guarantee? or at least come and do some proper troubleshooting instead of just resetting the door and leaving again. I read that someone else also had a problem with them dodging phone calls etc. we also have this experience. The email address on the invoice does not exist, I've tried to email only to get a msg back that the address does not exist - although the website does. I have also noticed that the telephone number on our invoice is also listed on another website: https://repairadoor.co.za/contact/ and info@rollershutterdoors.co.za is also listed on the return email address??? It would seem that these people may be operating under more than one company. Another unhappy customer on Hollopeter (search garagedoorrepairs) mentioned that these people are also operating under UNIVERSAL SECURITY and SA GARAGE DOOR & ROLLER SHUTTER DOORS There are two numbers on my invoice, 076 593 7515 and 076 587 8103 Although, the website https://www.garagedoorrepairs.co.za/ is also on my invoice, but there is another number listed on this website. If I search this number, 0765937515, 076 593 7515 or this +27 76 593 7515 it is listed under all these websites: https://repairadoor.co.za/ https://www.dibiz.com/universalgarage https://nationalgaragedoors.co.za/contact/ https://gsrsa.co.za/contact/ https://roodepoort.rollershutterdoorsa.co.za/contact/ https://www.facebook.com/groups/518710315380798/posts/1533233510595135/?_rdr https://affordablegaragemotorrepairs.co.za/ If I search this number: 0765878103, 076 587 8103 or this +27 76 587 8103 it is listed under all these websites: https://www.facebook.com/rsd.doors.9/ https://universalgaragedoors.co.za/ https://www.garagedoorgalore.co.za/ https://gautenggaragedoors.co.za/garage-door-repairs-2/ https://rollershutterdoors.co.za/about-us/ https://universalservices.co.za/ https://fritzqsa.co.za/ https://reliablegaragedoors.co.za/ https://sabusinesslistings.co.za/listings/sa-garage-doors/ https://ambassadorgroup.co.za/ So many companies, with the same numbers - all doing the same work? From: Mail Delivery System [mailto:Mailer-Daemon@reseller122.aserv.co.za] Sent: Monday, 07 October 2024 13:13 To: * Subject: Mail delivery failed: returning message to sender This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: info@garagedoorrepairs.co.za LMTP error after RCPT TO:<info@garagedoorrepairs.co.za>: 550 5.1.1 <info@garagedoorrepairs.co.za> User doesn't exist: info@garagedoorrepairs.co.za info@rollershutterdoors.co.za (ultimately generated from info@garagedoorrepairs.co.za) Sender info@garagedoorrepairs.co.za has an outgoing mail suspension. Message discarded. sagaragedoors.01@gmail.com (ultimately generated from info@garagedoorrepairs.co.za) Sender info@garagedoorrepairs.co.za has an outgoing mail suspension. Message discarded.
0 replies
24 months ago
MWEB ISSUES
I am so frustrated with MWEB - I have been trying to contact them now for three days. Technical support does not answer the phone after being number 33 in the line! Then, my email password all of a sudden stop working, then works again. Today I tried to contact them again... "we have located your account and sent a pin to your registered number" NO PIN WAS RECIEVED! holding on.. again number 24 in line! Zoom all of a sudden STOPPED working... after working for years using MWEB servers... not working through my macbook, MS Desktop or my apple phone - all the troubleshooting steps online points back to the mweb DNS server configuration being the issue. WHAT THE HECK IS GOING ON WITH YOUR SERVICES MWEB! I also logged a complaint using the mweb app three days ago - nothing has been done, no feedback...
0 replies
26 months ago
No after sales service
No after sales service! after ordering online I have not received any communication from them. I tried emailing with no reply - on my order it shows PENDING ESD - trying to have contact with them to no avail.
0 replies
35 months ago
online purchase made but no product received
I purchased from them on Friday, 19 May and now 5 days later I still HAVE NOT RECEIVED ANYTHING!
0 replies
45 months ago
BEWARE! FRAUDULENT AND FAKE COMPANY!
FAKE COMPANY! FAKE WEBSITE and TRACKING INFO! Beware this company is fake and a scam! You never receive your order but it all looks very legit. Fake webite: https://elizabethboots.com/?fbclid=IwAR2gb9RG5R3-Zdo7RQnWG4-xS22eDdRO06yBvzmtOEqyy6mwrEwU9AJ3Q5A Fake "delivery company" https://www.17track.net/en Fake facebook page: https://www.facebook.com/Elizabeth-Boots-113120638070222/?ref=page_internal
53 replies
46 months ago
Not available For supporting customers
Please don't ever sign up with this company, their support is never available. We are certainly going to move our emails. We often get spam coming through their mail servers delivered to the inboxes and when you call their email admins for support they are "not available"
0 replies
53 months ago
Incompetent SANLAM
and again I have to complaint on hellopeter for SANLAM not doing their job correctly. Since August of this year we have been trying (me and my broker from momentum) to get my funds transferred from sanlam to momentum as I don't want to be with sanlam anymore. We have done ALL the proper requested documentation and we have even logged a complaint and received the following email from sanlam: ========================= Thank you for recently contacting us about the following matter: Service Request Number(s) Plan Number(s) Client Name(s) ********** **********37X7 Gertruida Oosthuizen We are attending to it and the estimated date for completion is 2021-08-26. Please quote the above-mentioned reference number should you have any enquiries. We assure you of our best service at all times. Regards Life and Savings: Business Shared Services: Client Care Centre =============================== NOW, I keep getting since August this email stating that the documentation is incorrect which is nonsens!! I have confirmed many times with my broker and with sanlam (when phoning) that the documenation is indeed correct and the funds needs to be transfered... yet I get an email from sanlam every month stating the same thing... "INVALID DECLARATION" =============================== Plan number: **** Member: G.M. Oosthuizen Service request number: 1293375844 Dear Consultant INVALID DECLARATION Your recent request for a transfer of funds refers. Kindly note this was previously requested on 4 November 2021. Please note that to transfer the member's funds, the reason for the transfer must be completed on the declaration. As this was not done on the declaration we received, it is invalid. Amendments to existing declarations are not allowed, so we have attached a new declaration for the member to complete. Please have the member date and sign the declaration in all places, and ensure that the member has stated the reason for the transfer. We will create a new service request with a new turnaround time for your request, once we have received the completed declaration. Kind regards Wafiq Kippie =============================== IT HAS BEEN FOUR MONTHS NOW SANLAM! Pay my money over to momentum all the documentation you requested are confirmed and confirmed again and again to be correct. !!!!!
53 replies
53 months ago
Incompetent SANLAM
Since August of this year we have been trying (me and my broken from momentum) to get my funds transferred from sanlam to momentum as I don't want to be with sanlam anymore. We have done ALL the proper requested documentation and we have even logged a complaint and received the following email from sanlam: ========================= Thank you for recently contacting us about the following matter: Service Request Number(s) Plan Number(s) Client Name(s) 1292207899 042857537X7 Gertruida Oosthuizen We are attending to it and the estimated date for completion is 2021-08-26. Please quote the above-mentioned reference number should you have any enquiries. We assure you of our best service at all times. Regards Life and Savings: Business Shared Services: Client Care Centre =============================== NOW, I keep getting since August this email stating that the documentation is incorrect which is nonsens!! I have confirmed many times with my broker and with sanlam (when phoning) that the documenation is indeed correct and the funds needs to be transfered... yet I get an email from sanlam every month stating the same thing... "INVALID DECLARATION" IT HAS BEEN FOUR MONTHS NOW SANLAM! Pay my money over to momentum all the documentation you requested are confirmed and confirmed again and again to be correct. !!!!!
0 replies
57 months ago
Debit Order not Cancelled on Cancelled Plan!
If I cancel a plan with a company, surely it is common sense that the debit order also be cancelled. We had a broker dealing with all our plans transferring them from Sanlam to another company - Sanlam still collected the monies for the cancelled plan and told me that it is non refundable! I have proof that the entire policy was cancelled in July 2021 and it was never communicated to any of us that the debit order was not cancelled! Anthea Abrahams kindly informed m that my money I paid from a cancelled policy is NON REFUNDABLE
106 replies
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