NK
Nicholas K
Active since May 2018
2
Reviews
0
Industries
Reviews
2 reviews97 months ago
Claim frustration with no answer nor TAT on payment.
I started my claim first week of Dec 2017 and still have no received fund instead I receive excuse after excuse. I have to call to get feedback every time. the claim was approved in March however I was asked to send new banking details on top of the fact that I submitted them at claim stage. I was informed that the claim will be paid in 14 days, its been a month later still no payment. I called to enquire only to be told they are having a system issues, this is not my problem nor was I called to be informed by these incompetent people of Standard Life (Frank.net). after the 'system' issue I was told claim is now with finance to be released in 7 days. it's 2 weeks late and I have to phone these people again and follow up on payment only to be told that they are waiting for one last person to authorise the claim payment!!! I am absolutely appalled by the treatment I have received, my family and I are left with no choice but to complain about the horrific claim process received from Standard Life. next we are complaining to the Fais/LTI Ombudsman. feeling frustrated and helpless with no knowledge when claim will be paid, it could go on until June 2018
265 replies
97 months ago
Claim payment debacle, no sense of ownership. Appalling!
I started my claim first week of Dec 2017 and still have no received fund instead I receive excuse after excuse. I have to call to get feedback every time. the claim was approved in March however I was asked to send new banking details on top of the fact that I submitted them at claim stage. I was informed that the claim will be paid in 14 days, its been a month later still no payment. I called to enquire only to be told they are having a system issues, this is not my problem nor was I called to be informed by these incompetent people of Standard Life (Frank.net). after the 'system' issue I was told claim is now with finance to be released in 7 days. it's 2 weeks late and I have to phone these people again and follow up on payment only to be told that they are waiting for one last person to authorise the claim payment!!! I am absolutely appalled by the treatment I have received, my family and I are left with no choice but to complain about the horrific claim process received from Standard Life. next we are complaining to the Fais/LTI Ombudsman. this is out of frustration and feeling helpless that no one knows when payment will be released, it has been quite a lengthy process!
0 replies
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1 Star
2 (100%)