SL
Standard Life
Unclaimed Business
SL
Performance(last 12 months):
Ranked In Insurance
#49NPS Score
0Unlikely
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Petra V
1 reviews | Active since Jan 2020
14 Sept 2023, 13:18
*********** CONSULTANTS
For months I am trying to get Standard Bank Life Insuranse to help my to pay less on my life Insurance as I pay a lot of money per month and as a pensioner can not affort the high premium. I spoke to a couple of consultants but with no luck. The last three months I spoke to Chantelle and later to Dilshaad. The latter promissed to get back to me as there was a error message on the application, not on my side but on Standard Bank's life Insurance side. From the 31 August I tried to get in contact with her 13 times, with no luck. I spoke to Phumelelo and he promissed to give her the message. NOTHING!!!!! THEY ARE ***********, TO SAY THE LEAST. Please, please help me!!!
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Petra V
1 reviews | Active since Jan 2020
14 Sept 2023, 13:18
*********** CONSULTANTS
For months I am trying to get Standard Bank Life Insuranse to help my to pay less on my life Insurance as I pay a lot of money per month and as a pensioner can not affort the high premium. I spoke to a couple of consultants but with no luck. The last three months I spoke to Chantelle and later to Dilshaad. The latter promissed to get back to me as there was a error message on the application, not on my side but on Standard Bank's life Insurance side. From the 31 August I tried to get in contact with her 13 times, with no luck. I spoke to Phumelelo and he promissed to give her the message. NOTHING!!!!! THEY ARE ***********, TO SAY THE LEAST. Please, please help me!!!
0
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nishal M
1 reviews | Active since Jan 2020
31 Jan 2022, 11:22
Standard Bank
its almost 2 years and standard bank cannot pay out a death policy? When i ask questions they cannot answer, or they are waiting for people to get back to them. the service for such a big company is disgusting. its a death policy only what is so hard for them to pay out, but they very fast to take our money and if we late with payment then its a problem. will this ever change and how long more will it take? who do we get help from & how do we sort this issue out as we cannot talk to any management???
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nishal M
1 reviews | Active since Jan 2020
31 Jan 2022, 11:22
Standard Bank
its almost 2 years and standard bank cannot pay out a death policy? When i ask questions they cannot answer, or they are waiting for people to get back to them. the service for such a big company is disgusting. its a death policy only what is so hard for them to pay out, but they very fast to take our money and if we late with payment then its a problem. will this ever change and how long more will it take? who do we get help from & how do we sort this issue out as we cannot talk to any management???
0
Replies (0)NM
Nwabisa M
1 reviews | Active since Jan 2020
17 Nov 2021, 09:51
Standard bank is harassing me
I made a claim in June for my late grandfather’s funeral cover . I lady called me to tell me that They are opening a fraud case against me, when I asked why ? She says that I was depositing money to my grandfather’s account and that is fraud . She asked me do an affidavit and lie .she has been harassing me for weeks . Her name is Siphelele Mhlongo
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Nwabisa M
1 reviews | Active since Jan 2020
17 Nov 2021, 09:51
Standard bank is harassing me
I made a claim in June for my late grandfather’s funeral cover . I lady called me to tell me that They are opening a fraud case against me, when I asked why ? She says that I was depositing money to my grandfather’s account and that is fraud . She asked me do an affidavit and lie .she has been harassing me for weeks . Her name is Siphelele Mhlongo
0
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Pulane M
1 reviews | Active since Jan 2020
27 Nov 2018, 14:10
Life Cover Claim
Good day. I lay this complaint with such a huge frustration against your life department and its processes. I am in dire disbelief that a family who has lost a loved one can be treated with no care or sense of urgency in the world. for such a huge company to fail their clients this way, i suppose the only way you guys move quickly and understand where the client is coming from is if you on the tabloids I am not going that route as yet as i am trusting that this complaint will be dealt with. My father passed away Nov 2017. We submitted a claim in Dec. Documents have been requested from us since and at times in between there was a break in communication, and obviously as expected an investigation had to take place. You then needed more documents to be sent to you, long and short after a long process had taken place, some back and forth of calls following up, delaying daunting process, we sent the final request of docs in Oct 9th. We have since not heard anything from standard bank until I made a follow up on the 22/11. I was told they would contact my mother that day, they phoned her and advised she will get a call later in the day. NO ONE CALLED. I phoned again today and was told they will escalate the matter they don't have feedback yet. HOW??? How is it that after a month of submitting all the documents required, is there no feedback on this claim? What seems to be taking this long? Remember we are dealing with a loss where we need to pay outstanding debts over and above that manage to deal with this loss and move on. Its very disappointing hence i say there is no sense of urgency. Please give us a response by no later than this week regarding this claim My contact details are ********** / My mother's contacts are ********** , MY dads ID number (the late) is ********** 872086. I trust I will get the feedback require, this is not on, AT ALL!!!!
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Pulane M
1 reviews | Active since Jan 2020
27 Nov 2018, 14:10
Life Cover Claim
Good day. I lay this complaint with such a huge frustration against your life department and its processes. I am in dire disbelief that a family who has lost a loved one can be treated with no care or sense of urgency in the world. for such a huge company to fail their clients this way, i suppose the only way you guys move quickly and understand where the client is coming from is if you on the tabloids I am not going that route as yet as i am trusting that this complaint will be dealt with. My father passed away Nov 2017. We submitted a claim in Dec. Documents have been requested from us since and at times in between there was a break in communication, and obviously as expected an investigation had to take place. You then needed more documents to be sent to you, long and short after a long process had taken place, some back and forth of calls following up, delaying daunting process, we sent the final request of docs in Oct 9th. We have since not heard anything from standard bank until I made a follow up on the 22/11. I was told they would contact my mother that day, they phoned her and advised she will get a call later in the day. NO ONE CALLED. I phoned again today and was told they will escalate the matter they don't have feedback yet. HOW??? How is it that after a month of submitting all the documents required, is there no feedback on this claim? What seems to be taking this long? Remember we are dealing with a loss where we need to pay outstanding debts over and above that manage to deal with this loss and move on. Its very disappointing hence i say there is no sense of urgency. Please give us a response by no later than this week regarding this claim My contact details are ********** / My mother's contacts are ********** , MY dads ID number (the late) is ********** 872086. I trust I will get the feedback require, this is not on, AT ALL!!!!
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BonJovi B
1 reviews | Active since Jan 2020
17 Aug 2018, 11:52
Silly company
On Monday I wanted to increase my life cover with Standard Life. I was then called by a consultant who assisted me. The next day I was phoned by another consultant who wanted to book the blood test. But this consultant insisted on asking me security questions which I refused to answer as Standard Life have the telephone recording of the previous day available to them. I then asked to speak to a senior manager. But was transferred to a team leader. I then told the team leader I want to speak to a senior manager. I was then transferred to a supervisor. I told the supervisor I wanted to speak to a senior manager because I wanted a senior manager to explain to me why such silly security questions are being ask before I can do a blood test. The arrogant supervisor told me that she will not transfer me to a senior manager as the senior manager would also insist on doing these security questions. I then told the supervisor to cancel my current life cover I have with standard life because I will rather go to a company that shows a little bit more common sense. Guess what? Today the nurse phoned me to arrange for a blood test. I then had to inform the nurse that I have cancelled my business with standard life because of the business stupidity employed by standard life. So what is the point of having silly security questions if you are going to do a blood test anyway?
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BonJovi B
1 reviews | Active since Jan 2020
17 Aug 2018, 11:52
Silly company
On Monday I wanted to increase my life cover with Standard Life. I was then called by a consultant who assisted me. The next day I was phoned by another consultant who wanted to book the blood test. But this consultant insisted on asking me security questions which I refused to answer as Standard Life have the telephone recording of the previous day available to them. I then asked to speak to a senior manager. But was transferred to a team leader. I then told the team leader I want to speak to a senior manager. I was then transferred to a supervisor. I told the supervisor I wanted to speak to a senior manager because I wanted a senior manager to explain to me why such silly security questions are being ask before I can do a blood test. The arrogant supervisor told me that she will not transfer me to a senior manager as the senior manager would also insist on doing these security questions. I then told the supervisor to cancel my current life cover I have with standard life because I will rather go to a company that shows a little bit more common sense. Guess what? Today the nurse phoned me to arrange for a blood test. I then had to inform the nurse that I have cancelled my business with standard life because of the business stupidity employed by standard life. So what is the point of having silly security questions if you are going to do a blood test anyway?
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Lauren R
1 reviews | Active since Jan 2020
7 Aug 2018, 08:39
Fix your mess
Standard Bank Life Insurance debited my account 5 days before my debit date. I contacted them to find out why my account was debited before the agreed debit date. the consultant informed me that it was like that since December due to people getting paid earlier. I informed the consultant that i never gave Standard Bank permission to debit my account earlier as i agreed to a certain date because i know that i will have money in my account. The consultant couldn't give me an answer as to why my account gets debited earlier and called her supervisor. According to the supervisor i gave the permission when i took out the life cover, which i cannot remember. She indicated that she will send me the recording, I'm still waiting. I reversed the transaction from the bank as that money was for another commitment. I received an sms on the 26th to say I've missed a premium. I called standard Bank again indicating that my debit date is only on the 27th, how can I miss a premium before the 27th. I requested that the debit order be resubmitted. I called on the 30/07/18 to inquire why the debit didn't go through my account. I was informed by Chaseral that my payment was received and that my debit order date is now on the 14th. Where am i going to get money on the 14th? When did i agree to the 14th? Who gave you permission to debit my account before the agreed date? On 31 July i received the sms again that my premium was missed. This is really an inconvenience. This service is beyond pathetic and you are considered one of the biggest banks? Based on what? At this point it looks like standard bank is looking for a reason for me not to be covered. Can you please fix your mess as you are causing unnecessary admin for me because of your uselessness.
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Lauren R
1 reviews | Active since Jan 2020
7 Aug 2018, 08:39
Fix your mess
Standard Bank Life Insurance debited my account 5 days before my debit date. I contacted them to find out why my account was debited before the agreed debit date. the consultant informed me that it was like that since December due to people getting paid earlier. I informed the consultant that i never gave Standard Bank permission to debit my account earlier as i agreed to a certain date because i know that i will have money in my account. The consultant couldn't give me an answer as to why my account gets debited earlier and called her supervisor. According to the supervisor i gave the permission when i took out the life cover, which i cannot remember. She indicated that she will send me the recording, I'm still waiting. I reversed the transaction from the bank as that money was for another commitment. I received an sms on the 26th to say I've missed a premium. I called standard Bank again indicating that my debit date is only on the 27th, how can I miss a premium before the 27th. I requested that the debit order be resubmitted. I called on the 30/07/18 to inquire why the debit didn't go through my account. I was informed by Chaseral that my payment was received and that my debit order date is now on the 14th. Where am i going to get money on the 14th? When did i agree to the 14th? Who gave you permission to debit my account before the agreed date? On 31 July i received the sms again that my premium was missed. This is really an inconvenience. This service is beyond pathetic and you are considered one of the biggest banks? Based on what? At this point it looks like standard bank is looking for a reason for me not to be covered. Can you please fix your mess as you are causing unnecessary admin for me because of your uselessness.
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Nicholas K
1 reviews | Active since Jan 2020
8 May 2018, 14:53
Claim payment debacle, no sense of ownership. Appalling!
I started my claim first week of Dec 2017 and still have no received fund instead I receive excuse after excuse. I have to call to get feedback every time. the claim was approved in March however I was asked to send new banking details on top of the fact that I submitted them at claim stage. I was informed that the claim will be paid in 14 days, its been a month later still no payment. I called to enquire only to be told they are having a system issues, this is not my problem nor was I called to be informed by these incompetent people of Standard Life (Frank.net). after the 'system' issue I was told claim is now with finance to be released in 7 days. it's 2 weeks late and I have to phone these people again and follow up on payment only to be told that they are waiting for one last person to authorise the claim payment!!! I am absolutely appalled by the treatment I have received, my family and I are left with no choice but to complain about the horrific claim process received from Standard Life. next we are complaining to the Fais/LTI Ombudsman. this is out of frustration and feeling helpless that no one knows when payment will be released, it has been quite a lengthy process!
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Nicholas K
1 reviews | Active since Jan 2020
8 May 2018, 14:53
Claim payment debacle, no sense of ownership. Appalling!
I started my claim first week of Dec 2017 and still have no received fund instead I receive excuse after excuse. I have to call to get feedback every time. the claim was approved in March however I was asked to send new banking details on top of the fact that I submitted them at claim stage. I was informed that the claim will be paid in 14 days, its been a month later still no payment. I called to enquire only to be told they are having a system issues, this is not my problem nor was I called to be informed by these incompetent people of Standard Life (Frank.net). after the 'system' issue I was told claim is now with finance to be released in 7 days. it's 2 weeks late and I have to phone these people again and follow up on payment only to be told that they are waiting for one last person to authorise the claim payment!!! I am absolutely appalled by the treatment I have received, my family and I are left with no choice but to complain about the horrific claim process received from Standard Life. next we are complaining to the Fais/LTI Ombudsman. this is out of frustration and feeling helpless that no one knows when payment will be released, it has been quite a lengthy process!
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