Claim payment debacle, no sense of ownership. Appalling!

I started my claim first week of Dec 2017 and still have no received fund instead I receive excuse after excuse. I have to call to get feedback every time. the claim was approved in March however I was asked to send new banking details on top of the fact that I submitted them at claim stage. I was informed that the claim will be paid in 14 days, its been a month later still no payment. I called to enquire only to be told they are having a system issues, this is not my problem nor was I called to be informed by these incompetent people of Standard Life (Frank.net). after the 'system' issue I was told claim is now with finance to be released in 7 days. it's 2 weeks late and I have to phone these people again and follow up on payment only to be told that they are waiting for one last person to authorise the claim payment!!! I am absolutely appalled by the treatment I have received, my family and I are left with no choice but to complain about the horrific claim process received from Standard Life. next we are complaining to the Fais/LTI Ombudsman. this is out of frustration and feeling helpless that no one knows when payment will be released, it has been quite a lengthy process!