LR
Lauren R
Active since Nov 2012
58
Reviews
0
Industries
Reviews
58 reviews2 months ago
Can I have my refund
Placed an order 28 Jan. Only received my order on 13 Feb. I was told 1 of the items is no longer avaliable and that I will be refunded. I'm still waiting for my refund. Instead I got 2 emails to call them even when I asked both times that they email me. Not sure why I'm not getting my refund.
0 replies
5 months ago
Vodacom is seriously testing me
I found out that im still paying for a contract that was supposed to be canceled in April already. I canceled the contract again only to find out that the consultant migrated my contract. I called vodacom again to cancel the contract and was informed that it is canceled. Today I get a message that my contract was successfully migrated. Does vodacom consultants not understand cancel the contract? Please retrain them.
284 replies
9 months ago
Let's not sour a long standing relationship
This message I received on 3 July 2025. It's 11 July 2025 and still no feedback. Dear Customer, With regards to your query with ref number 5-36154998262759. Please note that your service request is still in progress and is being addressed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom
109 replies
16 months ago
Useless consultants
I really need to understand if you train your consultants and why you have secure chat. My card was ordered apparently on my app and the branch selected was the reds. Firstly I don't remember ordering a card. Secondly why would I send it to the reds. A branch I've never even used. I'm on secure chat now first with Gavriel, then Mpho, then Sanil8siwe, then Tsholofelo and now it's Lebuwane. Every time I have to get my card there's issues. Clearly your consultants don't know what they are doing. Can I get proper assistance because I'm frustrated and getting irritated
112 replies
21 months ago
Can I get my money as cash immediately because you take my money as cash immediately
If I could give a zero I would. How is it that when I buy with my card you take my money immediately but when I return things I have to wait to get my money back. This is very frustrating because we all have things to do and don't want to be frustrated and annoyed like this. This is exactly why I don't want to buy from you anymore. Nobody wants to be frustrated like this
53 replies
22 months ago
As a woman don't ever buy a hyundai as they leave you stranded
I really wish I can give a zero. My vehicle doesn't want to start and is giving me an error message. I called your roadside assistance as suggested by your dealership in Centurion because they couldnt help me. Your roadside assistance send a battery person after i told them i dont think its the battery because of the error message and now Sanele is telling me they did what they could and I have to arrange for the technician from one of the dealership to come and unlock my vehicle as it can't be towed. I'm left stranded having to leave my vehicle as all branches are closed. If Sanele didn't waste my time leaving me to think I will be assisted maybe I could've called the technician before they closed. I was very skeptical bying this car and there you go and prove me right.
0 replies
22 months ago
As a woman don't ever buy a huyndai as they leave you stranded
I really wish I can give a zero. My vehicle doesn't want to start and is giving me an error message. I called your roadside assistance as suggested by your dealership in Centurion because they couldnt help me. Your roadside assistance send a battery person after i told them i dont think its the battery because of the error message and now Sanele is telling me they did what they could and I have to arrange for the technician from one of the dealership to come and unlock my vehicle as it can't be towed. I'm left stranded having to leave my vehicle as all branches are closed. If Sanele didn't waste my time leaving me to think I will be assisted maybe I could've called the technician before they closed. I was very skeptical bying this car and there you go and prove me right.
0 replies
27 months ago
It seems as if Zinhle Gumede doesn't like her job
Called Bonitas today to request a document on a claim that I needed as it was not reflecting on my Dec statement. I was informed by Zinhle Gumede that the claim was only paid in Jan and will therefore only reflect on the Jan statement. I explained to her that I needed the document and she said it's system generated and that she can't do anything about it. I asked her if the claim was received by Bonitas WHT didn't I receive notification of the claim and she again said it's system generated. I asked for the matter to be escalated as I need the document and she put me on hold. She came back and said she will email me a document. I received the document which is to say the least very unprofessional for a company as big as Bonitas, but that's not my gripe. The way the document was labeled, infuriates me. It's distasteful and disrespectful. Zinhle, you not doing me a favor by doing your job. If you don't like it, get out.
116 replies
29 months ago
The disrespect from Pheto at mall of Africa is horrific
If I could give you a zero I would. Returned stuff I bought online today at mall of Africa. The disrespect from Pheto. The way she spoke to me. Even say hey suga. This needs to be dealt with. There's no way a staff member can speak to a customer like that.
129 replies
30 months ago
Stop causing drama in my life for a 16c
I asked Neliswa why my premium is changing with 16c and she said she doesnt know so she cant explain it. Now you get Chanelle to call me who can't do a better job than Neliswa. Can Chanelle please stop calling me. She can't even explain properly and keeps contradicting herself. She says that she needs to confirm my premium and my cover that's changing. I'm asking her how my cover is changing she's says sorry your cover isn't changing. I than ask so you want to cause drama in my life for a 16c. She than contradicts herself again and says she needs to confirm my premium and my cover thats changing. I don't want my premium to change you can leave it as it is.
393 replies
Review Distribution
5 Star
3 (5.172413793103448%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (8.620689655172415%)
1 Star
50 (86.20689655172414%)