Life Cover Claim

Good day. I lay this complaint with such a huge frustration against your life department and its processes. I am in dire disbelief that a family who has lost a loved one can be treated with no care or sense of urgency in the world. for such a huge company to fail their clients this way, i suppose the only way you guys move quickly and understand where the client is coming from is if you on the tabloids

I am not going that route as yet as i am trusting that this complaint will be dealt with. My father passed away Nov 2017. We submitted a claim in Dec. Documents have been requested from us since and at times in between there was a break in communication, and obviously as expected an investigation had to take place. You then needed more documents to be sent to you, long and short after a long process had taken place, some back and forth of calls following up, delaying daunting process, we sent the final request of docs in Oct 9th. We have since not heard anything from standard bank until I made a follow up on the 22/11. I was told they would contact my mother that day, they phoned her and advised she will get a call later in the day. NO ONE CALLED. I phoned again today and was told they will escalate the matter they don't have feedback yet. HOW??? How is it that after a month of submitting all the documents required, is there no feedback on this claim? What seems to be taking this long? Remember we are dealing with a loss where we need to pay outstanding debts over and above that manage to deal with this loss and move on. Its very disappointing hence i say there is no sense of urgency. Please give us a response by no later than this week regarding this claim My contact details are ********** / My mother's contacts are ********** , MY dads ID number (the late) is ********** 872086. I trust I will get the feedback require, this is not on, AT ALL!!!!