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Pulane M
Active since Feb 2016
4
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4 reviews1 month ago
I have a third party claim which I lodged 3 weeks ago I have submitted all my documents and no one is coming back to me I use my airtime to call and when I got through to Khanyisa who advised me Thlalefo is not available, she sounded firstly Like she d
I have a third party claim which I lodged 3 weeks ago I have submitted all my documents and no one is coming back to me I use my airtime to call and when I got through to Khanyisa who advised me Thlalefo is not available, she sounded firstly Like she doesn’t want to talk. Furthermore she transfered me to a line that brought me back to her and when it did, she hung up. I then spoke to another guy whom at that time I was super frustrated - as I explained my frustrations he spoke over me so rudely and the told me my claim has been moved to so and so, it will take 3 working days Today I phoned again, to be told it’s being moved to an digital assessor it will take 10 BUSINESS days So I don’t know if Santam is doing this because I am not their client or what but I’m suffering because their client bumped me and no one cares how to service me- considering I constantly have to call to follow up and they have EXTREMELY RUDE consultants taking their calls to don’t care a dime about service!
106 replies
23 months ago
Seemless Claim Process
My mother passed away in March. I phoned the call centre was transfered to Review and the consultant that answered the phone Razu asked to call me back so she can transfer me to life where I can register my claim. She was so polite professional and compassionate as I was going through a huge loss. She phoned me back in less than a minute and I went to funeral plans and submitted a claim. I want to say thank you OUTsurance for living up to your value of awesome service. Within no time after they received documents, funeral claim paid out! Mom also had a life cover with them. I am so glad that I introduced mom to this wonderful company the service is world class I tell you! I have not been so free and having peace of mind with a claim like I was claiming from OUTsurance considering that we had other companies we also claimed from and one in particular has still not paid out a FUNERAL PLAN!!!! I really appreciate Andrew in the life insurance who came to see me. Took all the details and documents. Went to get the reports from doctors himself ( I need to mention that other companies you have to request AND PAY for those reports YOURSELF!!) outsurance put my mind at ease and I did not have to worry about that! It’s now 2 months since mom passed and OUTsurance did their thing and validated the claim, I got feedback and I’m just in awe of their service and I honestly commend that when you going through a loss, additional stress of having to go up and down, argue and fight with insurers to do what they promised is the LAST thing one needs and I didn’t get that from outsurance. I got my peace of mind and it’s only fair to say thank you very much!! Continue treating clients fairly and living up to your number one value!!
53 replies
90 months ago
Life Cover Claim
Good day. I lay this complaint with such a huge frustration against your life department and its processes. I am in dire disbelief that a family who has lost a loved one can be treated with no care or sense of urgency in the world. for such a huge company to fail their clients this way, i suppose the only way you guys move quickly and understand where the client is coming from is if you on the tabloids I am not going that route as yet as i am trusting that this complaint will be dealt with. My father passed away Nov 2017. We submitted a claim in Dec. Documents have been requested from us since and at times in between there was a break in communication, and obviously as expected an investigation had to take place. You then needed more documents to be sent to you, long and short after a long process had taken place, some back and forth of calls following up, delaying daunting process, we sent the final request of docs in Oct 9th. We have since not heard anything from standard bank until I made a follow up on the 22/11. I was told they would contact my mother that day, they phoned her and advised she will get a call later in the day. NO ONE CALLED. I phoned again today and was told they will escalate the matter they don't have feedback yet. HOW??? How is it that after a month of submitting all the documents required, is there no feedback on this claim? What seems to be taking this long? Remember we are dealing with a loss where we need to pay outstanding debts over and above that manage to deal with this loss and move on. Its very disappointing hence i say there is no sense of urgency. Please give us a response by no later than this week regarding this claim My contact details are ********** / My mother's contacts are ********** , MY dads ID number (the late) is ********** 872086. I trust I will get the feedback require, this is not on, AT ALL!!!!
0 replies
124 months ago
UNPAID ITEMS
I sent a secure message last year to stop the payment for my stop order to my Puresave account as I was not using the account anymore and I changed jobs and am now getting paid on the 25th instead of the 20th. A lady from my branch called me and asked why I want to stop it and I told her my reasons and she said let us rather change the date of the stop order and not cancel it completely. I agreed and said that's fine. Since Sept I didn't realize it was still coming off on the 20th as when it did, there was money in my account. now in Nov when it went off, it was unpaid, I got an sms update. in Dec it went off even way before on the 15th of Dec, fortunately my salary was paid therefore it didn't unpay. Jan it unpaid again and even now it will unpay as it keeps coming off on the wrong date. I am very upset with this as the unpaid are making my account credit unworthy... I want them to stop debiting my account and refund those unpaid items *3 that have gone off because they didn't do what they were supposed to from the beginning!!<br>
75 replies
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