Active since May 2018
A group of 15 went for lunch at Hennies Hartebee****rt dam. What a disappointing experience. For the group we were given three crumbled menus that looked like they were taken out of the dustbin. The food arrived in drips and two people didn’t get their orders. They other finished eating already. The meals served were very uninspiring.
Very efficient experience. Booked appointment and good information how to get there etc. Friendly service.
Very high profile when they launched in Groblersdal, but since branch closed and service deteriorated even though they now have competition. Yesterday our service went out around midnight and now around 10am next day still no resolution. Some system change was done requiring new form of authentication and after eventually speaking to call Centre it seems they have no idea how to resolve the problem. This was a second attempt. Thank goodness we already have Telkom fiber in place. Will have to move all the Herotel line to them as well. Such a pity that what was a good service is now ruined through poor senior leadership.
#DiscoveryDidGood My wife went to a shop in Linden and when she wanted to return home the car would not start. She contacted : Insure 24 Alarm Response/ Roadside Assist (Jump-start) and a very helpful William Machitiso Jnr dealt with the call and somebody arrived on site soon afterwards. The whole process was excellent and very encouraging as a client.
Avoid at all cost!!! We paid full amount upfront several days before arrival and upon arrival were harassed for best part of an hour while they find the credit card payment on their system. The place is old and tired. After we departed I received notification that another payment for the full amount went off my credit card again. Immediately contacted them and the said that they would refund. Days later and nothing yet!
Avoid Europcar and don't get fooled by Discovery Vitality special deal!! Arrived on Saturday midday and collected Toyota Yaris. Then found that the boot does not lock so went back on Sunday morning because it was not an option to leave our luggage in an unlocked car. Returned car on Sunday afternoon. Then get invoice two day later for 903 kms! That is impossible. Had to drive for 9 hours, but no way of challenging two days later.
Why do people like Discovery and FNB use such incompetent people to do their deliveries. On Friday had a call to arrange delivery. Delivery was scheduled for Monday and I planned my stay home to get the delivery. Now on Monday I get another phone call to arrange delivery!!
How can they charge account fees for an account that can not be used.One of my accounts was made inactive due to RMB compliance incompetence. Just phone ********** 709 to hear the level of people there. This was escalated through FNB complaint mechanism and I was assure all sorted. Just to find account still not useable.
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