OM
Olwethu M
Active since May 2018
3
Reviews
0
Industries
Reviews
3 reviews19 months ago
Appalling Service
Absolutely appalling service from Vanessa. Zero people skills.
0 replies
40 months ago
Scammers
I communicated with the hotel in advance to let them know that due to unforeseen circumstances, I need to cancel my accommodation with this establishment, and requested a refund. I was told that there is unfortunately no refund and not given any further options by the manager. Upon remembering that when I booked there was flexibility with the hotel regarding changing dates, I then phoned in to enquire whether they can rather compensate me via credit to make use of the accommodation at a later date, only to be told that this would not be possible. And on the Booking.com app, my reservation was labeled as a "no-show", even though I clearly mentioned ahead of time that I would not be making use of the accommodation during the time it was booked as I was no longer travelling. I am very disappointed that there was zero effort from this establishment in assisting me with a viable solution, in the event that a refund was not possible, secondly, the manager from the establishment did not make an effort to get ahold of me to ensure the query was resolved. At this stage I am very upset and simply wish to get my money back.
0 replies
96 months ago
Utterly terrible customer service!
Utterly terrible customer service! No one wants to take accountability after having failed communicate with me at all after I bought my car with them. I have had my car for about a month now and still have not received my license plates or my spare keys. Guess who has to do the following up? me. No apology, nothing.
106 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)