TS
The Stellenbosch Hotel
Unclaimed Business
TS
The Stellenbosch Hotel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Olwethu M
1 reviews | Active since Jan 2020
16 Jan 2023, 16:55
Scammers
I communicated with the hotel in advance to let them know that due to unforeseen circumstances, I need to cancel my accommodation with this establishment, and requested a refund. I was told that there is unfortunately no refund and not given any further options by the manager. Upon remembering that when I booked there was flexibility with the hotel regarding changing dates, I then phoned in to enquire whether they can rather compensate me via credit to make use of the accommodation at a later date, only to be told that this would not be possible. And on the Booking.com app, my reservation was labeled as a "no-show", even though I clearly mentioned ahead of time that I would not be making use of the accommodation during the time it was booked as I was no longer travelling. I am very disappointed that there was zero effort from this establishment in assisting me with a viable solution, in the event that a refund was not possible, secondly, the manager from the establishment did not make an effort to get ahold of me to ensure the query was resolved. At this stage I am very upset and simply wish to get my money back.
Helpful (0)
|Replies (0)OM
Olwethu M
1 reviews | Active since Jan 2020
16 Jan 2023, 16:55
Scammers
I communicated with the hotel in advance to let them know that due to unforeseen circumstances, I need to cancel my accommodation with this establishment, and requested a refund. I was told that there is unfortunately no refund and not given any further options by the manager. Upon remembering that when I booked there was flexibility with the hotel regarding changing dates, I then phoned in to enquire whether they can rather compensate me via credit to make use of the accommodation at a later date, only to be told that this would not be possible. And on the Booking.com app, my reservation was labeled as a "no-show", even though I clearly mentioned ahead of time that I would not be making use of the accommodation during the time it was booked as I was no longer travelling. I am very disappointed that there was zero effort from this establishment in assisting me with a viable solution, in the event that a refund was not possible, secondly, the manager from the establishment did not make an effort to get ahold of me to ensure the query was resolved. At this stage I am very upset and simply wish to get my money back.
0
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AT
Andrew T
1 reviews | Active since Jan 2020
6 Jun 2015, 04:49
Very uncomfortable
On my resent trip from Johannesburg to Cape Town we stayed at the Stellenbosch hotel, the beds were so uncofertable that I couldn't sleep! And having to drive back to Johannesburg the following day not what I needed.i have since complained to the hotel management regarding and was told that yes there was a problem with the beds and they would give me a 20% discount on our next stay. We won't be back
Helpful (0)
|Replies (0)AT
Andrew T
1 reviews | Active since Jan 2020
6 Jun 2015, 04:49
Very uncomfortable
On my resent trip from Johannesburg to Cape Town we stayed at the Stellenbosch hotel, the beds were so uncofertable that I couldn't sleep! And having to drive back to Johannesburg the following day not what I needed.i have since complained to the hotel management regarding and was told that yes there was a problem with the beds and they would give me a 20% discount on our next stay. We won't be back
0
Replies (0)