JB
John B
Active since May 2018
2
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2 reviews36 months ago
Nandos - a pity
We have always been big Nandos supporters but after a bad experience and numerous complaints to Nandos Customer Care and getting no response, it is evident they don’t care about their customers. Sad for a company that spends so much on advertising!!
0 replies
96 months ago
Crooked out of R1000
I have been a loyal customer of Brandons for 20 years. I have only used Brandons Pool Care in Fourways for all my maintenance, water testing and chemicals. This is the second Zodiac Chlorinator that I have had and I have always been extremely happy with the product. On 3 April I mailed for a quote for replacement or repair of my chlorinator. I also sent photos of the old unit and explained what was wrong. On 12 April I received the quote for R11,120.00 for a replacement Zodiac unit and told that full payment was required before installation. Owing to my experience of receiving bad service from other companies in the past, I refused to pay the full amount and agreed to paying 80% of the quote. The job was then done. To my disappointment, when the job was done I found that it was completely unacceptable. 1. The old chlorinator had a timer. The new one needed to be manually turned on and off( as in the 70's) 2. The electrical control box was fitted to the outside of the filter housing box – exposing it to the elements. 3. Because of where this control box was fitted, the housing box lid no longer closed, allowing rain into the inner of the filter housing box. When I phoned and complained to Samantha, I was treated extremely badly, as though it was not their problem as the new units do not come with timers. It could be rectified if I were to pay another R8000. I was completely shocked by her attitude and told her that if Brandons could not give me the correct chlorinator then I wanted her to remove it and refund me. Samantha said this would be done but she would deduct 10% from the refund even though none of the bad service was any of my fault. This is no way to keep customers happy. At no time was she apologetic and was actually shouting at me over the phone after I said that I would never set foot in Brandons again and would be sending my bad experience to “Hello Peter” and other consumer complaints. For a service in which I was the one who lost out and had absolutely nothing to do with the wrong item being supplied, when I eventually received my refund, R1000 had been deducted. How to make R1000 for doing nothing ! John Booth
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