AR
Annie R
Active since May 2018
2
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Reviews
2 reviews2 months ago
Poor service
I brought to your attention regarding a recent footwear purchase.(purchased and taken back 3 days later) While the shoes show minor scuffing from being tried on for fit, I have discovered significant manufacturing defects that are unrelated to wear: Structural Issues: There are numerous loose threads throughout the construction of the shoe, compromising its durability and comfort for my daughter. Quality Control Omission: The internal insert labels are missing. Having purchased two other pairs of the same brand at the same time which do have these labels, it is clear this specific pair is a manufacturing outlier. It appears this particular pair may have bypassed your usual quality control standards. All to be told that my daughters sweaty feet had rubbed off the insole. Ive hughlughted how is that possible as she used it for a minumium of 20 minutes, whereas she has a shoe that was purchased last year and insoles are intact amd not rubbed off. I was then told that there is nothing they can do as they wont be able to resell to anlther customer..ofcourse..which person would buy a defect pair? Manager advised me should it open up in 6 months..i can bring in for a full refund or exchange..
0 replies
33 months ago
Mobile number deleted by vodacom.
Vodacom service is just unbelievable. I've been with the network for over 2 decades now. I have a Sim card that was taken on contracts in 2013 and has been active everyday since..until the 26th of June..when my contract came to an end and the contract was canceled by vodacom. And deleted of the system..without any correspondence to me..or any communication. They delete a number that I've been using for many many years..thats actively linked to all my platforms. I've contacted customer service and they advised me2 go to a store to Rica Sim.. to no avail..it's been 10 days now..and vodacom has been ignoring my query. Is it legal to delete someone of the network ? Without concent? And who can I report this to? And ombudsman or someone that can assist to resolve this before my number gets re issued to someone else
120 replies
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