AL
Adele L
Active since May 2018
5
Reviews
0
Industries
Reviews
5 reviews13 months ago
Steer clear of Jojo VSD pump
I installed a Jojo tank with a Jojo 0.75kW VSD pump in 2023 which cost R6000 at that stage. Exactly 1 year and 1 month after I bought it, it gave a PC board error and I was told a replacement PC board would cost R5000, they would advise buying a new one, which I did on 9 March 2024 at R7000. And guess what, today, 16 March 2025 exactly the same story, one week out of warranty. Although the tank itself has no problems, obviously there is some dubious back story to the pumps failing.
0 replies
42 months ago
Absa Private Bank - lights on, no-one home?????
I was an Absa client for over 30 years - started off as a Volkskas client. For years I have been paying R7500 per year in private bank fees. After poor service from them last year, I decided to move my accounts to another bank. I have now spent more than a week getting a tax certificate from Absa for one of my accounts - the Private Bank contact line does not even answer the phone. You listen to music for 3 min and then get cut off. After an hour I called one of the branches and was told repeatedly they cannot help me. I insisted they put me through to a Private Banker, as, according to them, this is the only person able to assist. After a long wait, they told me they are unable to get hold of anyone, proving my point that it is impossible to get hold of anyone. Emails bounce back, or you get a reference nr and then nothing. Moving banks was the best thing I could have done.
132 replies
42 months ago
VFS Global - Pathetic service
I applied for an Italian Visa in Pretoria at the VFS Global office. Whilst completing the forms online they requested a credit card payment of R208 for the appointment, which I paid, and a bank deposit for the visa application. It did not clearly state that the amount needed to be deposited in CASH at the PHYSICAL bank (who still does that!???), so I made an EFT payment. When I went for the appointment to apply for the visa with my proof of payment, they made me pay the full amount for both transactions again with my credit card and I have been trying ever since to get a refund. Firstly the email address they gave me to apply for the refund was incorrect. I eventually got a response from the following email: info.itza@vfshelpline.com. After many emails, the only standard reply I get is the following: "We regret the delay in response. We have once again forwarded you query to the concerned department on priority basis, our team is working on your query on priority basis and will get back to you as soon as we have an update". This has now been going on since the beginning of October 2022. I was also informed my passport would be sent via courier and I received a message to say it had been shipped. Several days later I still had not received my passport and enquired, which they also said they would investigate. On a whim, I eventually went to the security hut at our complex and found my passport had just been left with the security guard and had been there for several days. This is totally unacceptable. The office where I went for the appointment looked something like a South African government department with unfriendly, grumpy staff. I tried calling their call centre to enquire about the refund, was told they do not work with it and told to hold when I demanded to speak to someone that can help me, and then was, of course, cut off. If at all possible I will never use their services again.
0 replies
71 months ago
Poor service from Makro Online
On 17 March I placed an order for 2 bottles of alcohol to be delivered at one of their lockers. As it was a chaotic time pre-lockdown, I understood that it was not delivered before the lockdown. After Level 3 lockdown started, I however expected my order to be delivered - but nothing. I have sent emails which go unanswered, phoned their customer service line, who said they will contact me and have since sent another 2 emails, which still have not been answered. I am also unable to get a refund as the order is being "processed" - for more. 3 months now!!!
105 replies
96 months ago
Please be aware of the The DampProof Company / The Waterproof Company
October 2016 I renovated my house and The Damp Proof Company did the waterproofing of my house for which I paid almost R100 000. The warranty was for 10 years, provided that 2 yearly maintenance be done. I had some small problems which they came to fix (with some nagging) and had the 2 year maintenance done as per contract. During the heavy rains in Gauteng recently, I discovered some damp and leaks and contacted the company numerous times to try and sort out the problem, but did not get any replies to my emails, telephone calls, etc. I did some research eventually and found that a company called The Waterproof Company was also operating from the same premises and eventually got to speak to Geoffrey Torr, who had done the quote for me in 2016. It seems that he had in the meantime started The Waterproof Company (The Damp Proof Company was run by several Torr's) and had since "taken the company back from them" and he came to inspect my roof, found some shoddy workmanship with the maintenance done recently and some extra problems causing the leaks. He was to come and repair the maintenance problems as per warranty and give me a quote for the extra work that needed to be done and was scheduled to do this work 2 weeks ago, but postponed due to rain. Since then I have been unable to contact his office as no-one answers the phone and no messages are answered. I am truly unhappy with this as Geoffrey was the one who initially quoted for the work and it seems very suspicious that he also operates from the same premises as The Damp Proof Company and is now resorting to the same behaviour by not answering calls etc.
0 replies
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5 (100%)