AR
Anita R
Active since May 2018
2
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2 reviews96 months ago
Poor After-Sales Service
If only their after-sales service lived up to their sales pitch! We built an extension to our home at the end of 2017 and FES Coatings were contracted to paint the entire exterior of the house, including the roof and boundary wall. A month later we had stackable doors installed on the new extension and unfortunately in the process some plaster broke off the archway and new plaster had to be applied. And to add to our woes, we experienced heavy rains at this time and found that the newly erected roof leaked. So the builder was brought back to repair the roof and in doing so had to apply new waterproof coating, etc on the new painted tiles - so now we have a black patch on the red painted tiles. In December 2017 we emailed FES Coatings requesting their help in getting the small areas on the wall and roof fixed up. We offered a couple of scenarios - they could come and patch it up, or alternatively give me a couple of litres of paint and we will do it ourselves. Even tell us the name of the paint and we will go and buy it ourselves! To date (almost June 2018) we have not had a single response from FES Coatings. We have called the sales person to possibly get him to help and all he can say is that we must speak to the office. Now their telephone line does not work and we do not have any other alternate numbers to contact them so are left to email communication only. What must we do to get them to respond to our email and actually take the time to help us. Their after-sales service is very questionable and their complete silence since December 2017 is very worrying.
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Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
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2 Star
1 (50%)
1 Star
0 (0%)