CM
Chandré Merrington
Active since May 2018
2
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Reviews
2 reviews86 months ago
Worst Manager Ever!!
I have just gotten off the phone with the most incompetent person at company. presumably the manager. I was issued a receipt for a refund last week Thursday due to the whole debacle of load shedding and no warning from Zambibush that load shedding will affect us. Your manager confirmed that the refund will be issued to me. I left my banking details for the R480 to be refunded back to my account. It is now a whole week later, I phoned and spoke to the manager who is utterly USELESS!! I asked her the same question about 10 times yet she refused to answer it. I don't know if this is because she is dense or just terrible at dealing with customers. She kept telling me that the accounts lady has responded to my email - yet no email has been received. I would not be surprised if she was lying to me. Please issue my refund ASAP so that I can put this whole thing behind me as this has left the most terrible taste in my mouth!!!!!
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96 months ago
Disgusted with service
I purchased a R700 gown for my mother for Mothers Day. I gave it to her it to her on May 13 - within a week the gown was already pulling apart at the seems and the loosie that the belt was through was even ripping. I reported this to netflorist, it took forever for them to even resolve this, I was not called once, only sent an email (great customer service hey) and I was not happy with the outcome so the consultant just started ignoring my emails. The consultants name is Shoulin Kaars. I phoned the call centre on the 29th and the phone was put down on me when I tried to get through to a manager, then I phoned again and the gentleman that answered just went mmm the whole time. UTTERLY HORRIBLE CUSTOMER SERVICE!!! so disgusted that they are so expensive yet take forever to resolve their problems.
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